Country Manager

4 days ago


Manchester, New Hampshire, United Kingdom FINASDDEE Payment Services LTD Full time

Primary Purpose of the Role:

Oversee the business's strategy, operations, and financial performance, ensuring smooth transactions, compliance, and customer satisfaction while driving growth and profitability.

Reports To:

The Board of Directors

Key Responsibilities:

Strategic Leadership:

Execute and deliver on the firm's approved three-year business plan and develop and implement the firm's remittance strategy, focusing on market expansion, product innovation, and operational efficiency.

Operational Management:

Oversee all aspects of the remittance business, including transaction processing, customer service, risk management, and compliance with regulations (e.g. Anti-Money Laundering (AML) and know your customer (KYC).

Financial Performance:

Monitor and analyse financial performance, manage budgets, and identify opportunities for cost reduction and revenue growth.

Customer Focus:

Ensure the implementation of the Consumer Duty across all business functions. Ensure a positive customer experience, address enquiries, resolve issues, and implement strategies to improve customer satisfaction.

Compliance and Risk Management:

Maintain a strong compliance framework, adhering to relevant regulations and industry standards and mitigating risks associated with money transfers.

Technology and innovation:

Identify and implement new technologies and processes to improve efficiency and enhance the customer experience.

Relationship Management:

Develop and maintain strong relationships with key stakeholders, including customers, partners and regulators.

Skills and Attributes:

  • Suitable knowledge and experience in payment services in the United Kingdom, especially remittance services;
  •  Must have a robust understanding of the leading remittance markets in Sub-Saharan Africa and the company's target markets, including Cameroon, Nigeria, Ghana, Kenya, Senegal, Zambia, Zimbabwe and Uganda;
  • The candidate must be of good repute, with appropriate skills to perform the duties of the Country Manager of a remittance business;
  •  Must have a strong understanding of the UK regulatory environment and the Payment Services Regulations 2017, especially the regulations on money remittances;
  • Must have demonstrable capacity to lead and manage senior managers.

Training:

  • Up-to-date, relevant training regarding payment services, especially remittances.

Experience:

  • Having previously held similar roles, such as Business Development Manager, executive director, sales director, director or a similar approved position in remittance business, will be an added advantage.

Employment Time:

  • Full-time (Monday – Friday) from the firm's Head Office in the UK.

Place of work:

  • Manchester, England, United Kingdom

Remuneration:

  • £50,000 - £80,000

Other Work Advantages:

  • Bonus scheme of 5% of audited Profit after Tax;
  •  Life assurance;
  • 25 days holiday plus Bank Holidays;
  • 20 days of paid sick leave

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