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Customer Success Team Lead

2 months ago

Milton Keynes, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

The Company:

  • Privately owned global tech platform working with universities and venues across the globe.
  • Backed by a larger global leader in Software solution growth.
  • Huge growth plans over the next 8 years Now’s the time to get onboard


The Opportunity:

A player manager role where you will not only own the c.25 most valuable clients on the books, but you’ll also lead the Customer Success team of 3.


Your role here is to help build out what great CS looks like, whether it be playbooks, processes, targets or even how clients are allocated / managed. Here, we have a great solution in a business that is keen to develop their customer engagement strategy.


Currently focussing on retention and CSAT, you’ll work with the Account Management team to ensure commercial success of your accounts, work with product to keep the solution at the forefront of the market, and support your CSM’s as required to ensure they deliver the standards you set.


This is a real chance to not only delight large client accounts, but truly contribute to creation a best in class customer success function.


The Ideal Candidate:

  • 3+ years experience in a Customer Success role within a SaaS business.
  • Experience of working within a fast-paced, scaling business with a complex and bespoke software solution.
  • Experience of leading a small team within a B2B environment.
  • Prior experience of growing a Customer Success function, implementation processes, playbooks and engagement strategies is hugely desirable.
  • Experience with Education sector decision makers, specifically universities is hugely desirable.
  • Self-motivated and able to work autonomously.
  • A team player Support the team, learn from the team Lead by example
  • MUST have a full UK driving licence.


The Package:

  • A base salary up to £50k plus 10% bonus.
  • 25 Days holiday, plus BH plus wellbeing/charity days
  • Enhanced Pension, Mat/Pat and Sick pay.
  • And more


ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch