Customer Success Executive

3 months ago

Milton Keynes, United Kingdom Matrix Full time

**Our passion and purpose at Matrix is to ‘Connect people to work’. The more people we connect to work, the better it is for society and our business.**

**Our tech, and over 350 awesome people, make that possible by bringing together organisations that need to recruit temporary or contingent staff and those that can find them the amazing people they need**

**THE ROLE**:
We are looking for an experienced Business Intelligence Manager to join the Group Operations team at Matrix. Working closely with the Executive Leadership Team, you’ll use your expertise to build, shape and deliver a suite of actionable reporting to the team, with insights that allow continuous improvement and drive operational efficiency.

Reporting to: Chief Operating Officer

**How will you do it?**
- Hold overall responsibility for the creation, maintenance and distribution of Management Information across the Group Operations function, consisting of Security Watchdog and Workforce operations, Group Implementations, Compliance and Supplier Management
- Create MI reports and dashboards in Sisense (our BI tool), which will inform effective decision-making, support the delivery of our core objectives and KPIs, drive continuous improvement and increase operational efficiency and effectiveness
- Through a robust suite of MI, create a cascade of weekly and monthly management information reports, which will be used both operationally and shared at Board level, providing analysis on our performance to SLAs and KPIs to bring the data to life, highlighting trends, curiosities and areas for improvement to drive productivity and exceed customer satisfaction
- Through a consultative approach, guide the Chief Operating Officer and ELT in the priority of actions and improvements to ensure consistent KPI performance and delivery of key strategic business goals
- Responsible for analysing and interpreting complex data sets to produce insightful management reporting
- Drive the increased use of data through knowledge growth, to support the shift to a data-driven operational team
- Taking colleagues BI requirements and turning them into insight
- Over time increasing the level of automation and self-service for colleagues using Sisense
- Ad hoc reporting to meet changing business needs
- Troubleshooting and resolving data-related issues as they arise
- Line management responsibility for 1 colleague

**About you**:

- The successful applicant will be highly personable with excellent communication skills and a proven ability to build relationships and influence decisions at a senior level
- Proven success as a BI Analyst or similar role is essential
- Customer and operationally focused, with experience of holding a similar role within a demanding customer operation
- Strong data interpretation skills; detail-oriented, creative, inquisitive, persistent, and self-motivated
- Experience of Data warehouse design, data modelling, build and manipulation
- Advanced technical skills such as using SQL and Sisense
- High-level competency in Microsoft 365 Applications, including Excel
- Understands data management disciplines, to help improve best practice across the business
- Ability to work closely with key and high-level stakeholders and present large complex data sets into a user-friendly report
- High level attention to detail is key
- Experience in leading / motivating teams to deliver meaningful change and drive their professional development
- People management experience is essential

**Job Types**: Full-time, Permanent

Pay: £50,000.00-£60,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- Paid volunteer time
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

**Experience**:

- SQL and Sisense: 3 years (preferred)
- People management: 3 years (preferred)
- Business intelligence: 3 years (preferred)

Work Location: Hybrid remote in Milton Keynes

Reference ID: BI11624

  • Customer Success Executive

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom BSI Full time

    BSI stands as a premier partner for organizations across diverse sectors, delivering services in development, auditing, certification, and training. With a steadfast commitment to excellence, BSI inspires confidence in products, systems, and services. We are currently seeking a Managed Accounts Advisor to enhance our dynamic team.Role Overview: The...

  • Customer Success Team Lead

    3 weeks ago

    Milton Keynes, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned global tech platform working with universities and venues across the globe.Backed by a larger global leader in Software solution growth.Huge growth plans over the next 8 years! Now’s the time to get onboard!The Opportunity:A player manager role where you will not only own the c.25 most valuable clients on the books, but you’ll...

  • Customer Success Team Lead

    1 month ago

    Milton Keynes, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned global tech platform working with universities and venues across the globe.Backed by a larger global leader in Software solution growth.Huge growth plans over the next 8 years! Now’s the time to get onboard!The Opportunity:A player manager role where you will not only own the c.25 most valuable clients on the books, but you’ll...

  • Customer Success Team Lead

    1 month ago

    Milton Keynes, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned global tech platform working with universities and venues across the globe.Backed by a larger global leader in Software solution growth.Huge growth plans over the next 8 years! Now’s the time to get onboard!The Opportunity:A player manager role where you will not only own the c.25 most valuable clients on the books, but you’ll...

  • Senior Customer Success Manager

    2 weeks ago

    Milton Keynes, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: Privately owned global tech platform working with universities and venues across the globe. Backed by a larger global leader in Software solution growth. Huge growth plans over the next 8 years! Now’s the time to get onboard! The Opportunity: A player manager role where you will not only own the c.25 most valuable clients on the books, but...

  • Customer Success Team Lead

    3 weeks ago

    Milton Keynes, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:Privately owned global tech platform working with universities and venues across the globe.Backed by a larger global leader in Software solution growth.Huge growth plans over the next 8 years! Now’s the time to get onboard!The Opportunity:A player manager role where you will not only own the c.25 most valuable clients on the books, but you’ll...

  • Customer Success Executive

    3 months ago

    Milton Keynes, United Kingdom Rightmove Full time

    **The Role** An exciting opportunity has emerged to join our Telephone Account Management Team. As part of the team you will be key in retaining customers and supporting the training and upskilling of new customers joining Rightmove. You will manage a designated account base, delivering excellent service, proving value and training members to ensure they...

  • Customer Success Executive

    7 days ago

    Milton Keynes, Milton Keynes, United Kingdom Zoho Corporation B.V. Full time

    Job DescriptionZoho Corporation B.V. is a leading provider of business software solutions, and we are seeking a highly skilled Account Management Professional to join our team.About the RoleAs an Account Management Professional, you will be responsible for managing a portfolio of medium-sized customer accounts, with a focus on driving growth, satisfaction,...

  • Customer Success Executive

    5 days ago

    Milton Keynes, Milton Keynes, United Kingdom Zoho Corporation B.V. Full time

    Job DescriptionZoho Corporation B.V. is a leading provider of business software solutions, and we are seeking a highly skilled Account Management Professional to join our team.About the RoleAs an Account Management Professional, you will be responsible for managing a portfolio of medium-sized customer accounts, with a focus on driving growth, satisfaction,...

  • Customer Success Team Lead

    3 weeks ago

    Milton Keynes, Buckinghamshire, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: Privately owned global tech platform working with universities and venues across the globe. Backed by a larger global leader in Software solution growth. Huge growth plans over the next 8 years! Now’s the time to get onboard! The Opportunity: A player manager role where you will not only own the c.25 most valuable clients on the books,...

  • Senior Customer Success Manager

    2 weeks ago

    Milton Keynes, Buckinghamshire, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: Privately owned global tech platform working with universities and venues across the globe. Backed by a larger global leader in Software solution growth. Huge growth plans over the next 8 years! Now’s the time to get onboard! The Opportunity: A player manager role where you will not only own the c.25 most valuable clients on the books,...

  • Customer Success Team Lead

    3 weeks ago

    Milton Keynes, Buckinghamshire, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Privately owned global tech platform working with universities and venues across the globe. Backed by a larger global leader in Software solution growth. 25 most valuable clients on the books, but you’ll also lead the Customer Success team of 3. Your role here is to help build out what great CS looks like, whether it be playbooks, processes, targets...

  • Product Leadership

    7 days ago

    Milton Keynes, Milton Keynes, United Kingdom thisisnoa Full time

    Job OverviewThisisnoa is seeking a seasoned Senior Product Manager to spearhead the development and launch of a cutting-edge AI product. As a key member of our team, you will be responsible for driving product success from inception to market execution.Key ResponsibilitiesCollaborate with our Founder/CEO to define and articulate the vision and strategy for...

  • Client Success Executive

    3 months ago

    Milton Keynes, United Kingdom Personal Group Full time

    **Job Title**: Client Success Executive **Location**: Milton Keynes (Hybrid 3 days in the office 2 days from home) **Salary**: Up to £25,500 DOE **Contract Type**: Permanent, full time (Monday - Friday) Are you a strong relationship builder looking for the opportunity to take ownership of client relations & deliver comprehensive platform support? If...

  • Client Success Executive

    3 months ago

    Milton Keynes, United Kingdom Personal Group Full time

    **Job Title**: Client Success Executive **Location**: Milton Keynes (Hybrid 3 days in the office 2 days from home) **Salary**: Up to £26,500 DoE **Contract Type**: Permanent, full time (Monday - Friday) Are you a strong relationship builder looking for the opportunity to take ownership of client relations & deliver comprehensive platform support? If...

  • Customer Success Professional

    3 months ago

    Milton Keynes, United Kingdom Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Customer Success Administrator

    3 months ago

    Milton Keynes, United Kingdom Teletrac Navman Full time

    **About Teletrac Navman** Teletrac Navman is a dynamic organization specializing in providing cutting-edge solutions in fleet and asset management. As a global leader in this field, we are committed to facilitating seamless operations for businesses through our innovative technologies and dedicated services. Our **Customer Success Administrator** plays a...

  • (Senior) Customer Success Manager

    2 weeks ago

    Milton Keynes, Buckinghamshire, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Privately owned global tech platform working with universities and venues across the globe. Backed by a larger global leader in Software solution growth. 25 most valuable clients on the books, but you’ll also lead the Customer Success team of 3. Your role here is to help build out what great CS looks like, whether it be playbooks, processes, targets...

  • Customer Success Specialist

    3 months ago

    Milton Keynes, United Kingdom MSD Full time

    Do you have a passion for agriculture, technology, and helping customers succeed? Now's your chance to join a global team that's dedicated to making a positive difference in the world. At our company, you will be a vital part of our mission to provide world-class devices for animal identification and traceability. Our pioneering monitoring solutions deliver...

  • Customer Success Administrator

    3 months ago

    Milton Keynes, United Kingdom CyberOne Full time

    **Customer Success Administrator** **The Role**: CyberOne is a Cyber IT Services business based in Milton Keynes. We are looking for a keen individual to join our Customer Success team to support the business in providing the highest quality of service to our customers. The role is ideal for someone looking for flexible working and with any kind of...