Customer Success Administrator

6 months ago


Milton Keynes, United Kingdom CyberOne Full time

**Customer Success Administrator**
**The Role**:
CyberOne is a Cyber IT Services business based in Milton Keynes. We are looking for a keen individual to join our Customer Success team to support the business in providing the highest quality of service to our customers. The role is ideal for someone looking for flexible working and with any kind of administration and/or customer service background Your day to day focus will be ensuring that our customers receive the best service we can provide working with our sales teams, operation teams and client stakeholders.

**Responsibilities**:
Supporting and assisting our Head of Customer Success and Project Management teams you will:

- Schedule and organise customer service reviews and reports
- Provisioning services
- Billing activities
- Database administration
- Assist in the coordination of project management and operational resourcing
- Support internal management processes and reporting
- Support Continual Service Improvement
- Process improvement
- Ad-hoc admin support as required
- Maintain relationships with client service stakeholders
- Assist in the coordination of sales support activity
- Liaise with suppliers and service partners
- Have excellent administration, organisation and time management skills and experience
- Be a self-starter who is comfortable working alone or within a team and who proactively maintains and develops their skills and knowledge
- Ability to work data with excellent presentation skills
- Strong attention to detail
- Excellent verbal and written communication skills
- Able to quickly learn and understand the technology and services we provide
- Be conversant with the Microsoft 365 suite
- Be committed and proactive
- Be available to work in our office in Milton Keynes 3 days per work

**Company Benefits**:

- Life insurance
- Company Pension Scheme
- Excellent training and self-development opportunities
- Company events and social hours
- Year-round fruit and refreshments, freely available to everyone
- Takeaway Tuesday - every other Tuesday every month
- Regular team-building events
- Company open feedback process - tell the team how we can, and the company can improve
- Birthday day off as extra holiday
- 5- and 10-year service awards
- Bi-annual awards for great performance with prize-giving
- Charity days - two paid days off for you to help a charity of your choosing
- A great environment to work in where team spirit and your individual contribution will always be rewarded.
- The opportunity to join a growing company at a pivotal point of our evolution
- Structured training programmes set with your manager to ensure your thirst for improvement is met and desire for career progression is recognised and facilitated
- Opportunities to attend vendor events
- No upper limits or glass ceiling with management opportunities for those who wish to pursue these

CyberOne
Registered Office: Rockingham Drive, Milton Keynes, UK, MK14 6LY
Registration number: 05585059

**Job Types**: Part-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

Expected hours: 20 - 25 per week

**Benefits**:

- Company events
- Company pension
- Flexitime
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Milton Keynes, Buckinghamshire (required)

Work Location: In person



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