Customer Success Executive

3 months ago

Milton Keynes, United Kingdom Rightmove Full time

**The Role**

An exciting opportunity has emerged to join our Telephone Account Management Team. As part of the team you will be key in retaining customers and supporting the training and upskilling of new customers joining Rightmove. You will manage a designated account base, delivering excellent service, proving value and training members to ensure they use the full benefits of their membership.

You will be working with our Account Management team and a variety of other internal teams at Rightmove to find new ways of genuinely helping all customers get the maximum value from their Rightmove membership.

**A typical week as a **Customer Success Executive might involve**
- Proactively contacting new and existing customers to establish and build relationships
- Interpret and explain customers data to help them understand the value of our product and ROI
- Utilise internal tools and data to help add value to our proposition
- Sharing a high level of knowledge regarding our products, reports and tools and exploring customer’s present and future challenges to find the best possible solution
- Managing challenging conversations with customers that want to get more value out of their membership.
- Conduct relevant product and service training with customers
- Delivering valuable insight to our Estate Agency customers, helping them to maximise the value of their Rightmove membership. You will do this through outbound phone calls, conference calls and screen sharing
- Offering guidance and assistance to our customers where they need our help in other areas of their membership
- Maintaining communication with all areas of the business to ensure customers receive a consistent, market leading service throughout Rightmove
- Consistently create a positive sentiment and build value with our customers
- Regularly sharing learnings to key stakeholders within Rightmove
- Triaging new joiner enquiries and allocating to the relevant departments to conduct meetings and onboard.

**We're looking for someone who**
- Has a confident and engaging phone manner and can demonstrate the ability to build value quickly with a customer.
- Is highly organised and able to balance a challenging workload
- Is self-motivated and demonstrates a high drive to exceed targets and expectations
- Is comfortable delivering, receiving and acting on feedback
- Has strong listening skills
- Is able to demonstrate empathy
- Is comfortable having challenging conversations and using questioning to drive a positive outcome for customers and Rightmove.
- Is able to explain detailed reporting, tools and products in a clear way to customers
- Is proactive and will take responsibility for driving both their own workloads and team improvements

**Ultimately, we care much more about the person you are, how you think and approach things, than a list of qualifications and buzzwords on a CV. Even if you can’t say ‘yes’ to all of the above, but are smart, self-motivated and passionate then get in touch.**

**What else do you need to know**

**Flexible/Hybrid working**:
Rightmove are People, and whilst this role is predominantly a remote, home working role, we do like to get together face to face once or twice a month to share best practise, upskill ourselves and attend ongoing training at either our Milton Keynes or London office to ensure we’re maximising opportunities to deliver and develop and of course, create a high-performing team through Trust and great team work

**About Us**

We are on a mission to ‘help people make the right move’, we launched in 2000 with a will to make home-hunting happy, by showing all property in just one place.

A great success story, we’re an established member of the FTSE 100 and one of the biggest home-grown web brands in the UK. Despite our success, we remain a down-to-earth bunch and we encourage and support all Rightmovers to continuously develop themselves.

Together we work towards the best outcome, both in terms of our technical solutions and continued business growth. We are always on the lookout for the great new people to join our team. If you are a smart and passionate initiative-taker then get in touch. You could be part of the next chapter of the Rightmove story

We believe that ensuring diversity of background and experience will lead to a more fun and inclusive workplace and the creation of better products for our users. We are an equal opportunities employer, come and help us make home moving easier.

Did you know?
- Rightmove was meant to be called 'Doorknob.' But it didn't quite have the same ring to it
- We still have employee #1 working at Rightmove
- Last year we had (on average) 1.5 billion-page views a month

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