Business Application Manager

2 days ago

Hatfield, United Kingdom Digital Requisition Full time

Position: Business Applications Manager

Location: Hatfield, Hertfordshire (Hybrid Working)

Salary: up to £65,000 (depending on experience) + Benefits


Seeking a passionate and dedicated Business Applications Manager responsible for overseeing, advising on and coordinating the support and maintenance of software applications within large organisation.


This role is crucial for ensuring that applications meet the business requirements and technical standards set out by IT and commercial strategy and that they meet performance expectations and standards. This role is critical to ensuring that planned - and unplanned - maintenance activities are undertaken in a timely, efficient and controlled manner.


The role will have a high degree of focus and commitment to maintaining and managing business critical applications. This includes oversight and support for Dynamics 365 F&O, Workday and iiPay, and any associated system integrations. This role will also be required to liaise and communicate with key support staff whose focus is on other systems, and use their comprehensive knowledge of business operations and system functionality to help coordinate and conduct system maintenance.


Key Responsibilities


  • Oversee the execution of application-related proactive activities (service status checks to key application management), with particular focus on the key business systems mentioned above.
  • Oversee application lifecycle releases, other business/project led changes to ensure systems operate and function in accordance with the latest developments,
  • Prioritise, manage and escalate as appropriate, the response to critical incidents to minimise downtime and impact on business operations,
  • Identify recurring issues and perform root cause analysis to prevent future occurrences, presenting and escalating findings as required,
  • Develop and maintain support processes and procedures to ensure consistent and efficient service delivery, working with the systems support team to spread and embed knowledge,
  • Manage and perform application configuration work within scope
  • Prepare for and participate in audits related to application support, maintaining accurate and clear system logs and update/deployment schedules
  • Oversee test management and execution, particularly for activities related to key business systems mentioned above.
  • Collaborate and work with product vendors and Application Management Services provider and/or any ISVs for 2nd / 3rd line incidents
  • Collaborate, coordinate and manage the service requests with Application Management Services provider and/or ISVs


Skills & Capabilities

  • Strong understanding of application architecture, databases, and software development methodologies,
  • Several years of experience in application support, IT service management, or a related technology field
  • Experience working with D365 F&O, Workday and iiPay (experience of all three systems is not required, but candidates should have relevant experience using at least one, and should have knowledge of and/or experience of similar systems in the case of the others)
  • Experience in leading and managing a support team (or related team/group) is advantageous to demonstrate leadership and ability to coordinate,
  • Confidence to liaise with and manage service provider relationships on behalf of the business,
  • Experience managing multiple applications, spotting and fixing defects, prioritising issues and escalating as appropriate
  • Developing and managing a team, including line management of key personnel,
  • Experience in dealing with priority 1 issues, disaster recovery procedures, etc,
  • Release management expertise and experience, particularly in the context of wider business change and transformation,
  • Experience in overseeing testing and deployment of applications changes and upgrades, whether planned or unplanned.


Qualifications - Whilst none of these are mandatory as part of this role, nor is this an exhaustive list, the following qualifications would be beneficial to a successful candidate:

  • Software & Systems Management: ITIL Service Management, Certified Information System Manager (CISM)
  • Technical Qualifications: Such as DMBS qualifications, certificates in SQL or other coding languages, Microsoft or other industry recognised ERP/CRM qualifications (e.g. MB-700, PL-200, AZ-305 etc)
  • Project Management: PRINCE2, AgilePM, PMP
  • Candidates with change management and/or compliance and security qualifications should also reference these if applicable


How to Apply:

Client is an equal opportunity employer and celebrate diversity. They are committed to creating an inclusive environment for all employees.


If you would like to be considered for the role or hear more about this exciting opportunity, click “Easy Apply” and we will be in touch. Alternatively email Maneck Ahmed at Digital Requisition on maneck@digitalrequisition.co.uk with your CV for a confidential discussion.


Digital Requisition will never share your CV with a third party without your permission. As part of our candidate care process, we aim to respond to all applications within 3 days. If you have not been contacted within this timescale, your application has been unsuccessful on this occasion.


Please note our advertisements use qualifications and key responsibilities purely as a guide therefore if you don’t meet all the criteria and would like to be shortlisted for the opportunity, please send in an application. At Digital Requisition we value diversity and inclusion. We want to attract people at all levels and encourage applications from all suitably qualified candidates whatever your ethnicity, religion, age, physical or mental disability, sexual orientation, gender identity or any characteristics protected by law in the jurisdictions in which we operate.

  • Business Application Manager

    3 days ago

    Hatfield, United Kingdom Digital Requisition Full time

    Position: Business Applications ManagerLocation: Hatfield, Hertfordshire (Hybrid Working) Salary: up to £65,000 (depending on experience) + BenefitsSeeking a passionate and dedicated Business Applications Manager responsible for overseeing, advising on and coordinating the support and maintenance of software applications within large organisation.This role...

  • Business Application Manager

    2 days ago

    Hatfield, United Kingdom Digital Requisition Full time

    Position: Business Applications Manager Location: Hatfield, Hertfordshire (Hybrid Working) Salary: up to £65,000 (depending on experience) + Benefits Seeking a passionate and dedicated Business Applications Manager responsible for overseeing, advising on and coordinating the support and maintenance of software applications within large...

  • Business Application Manager

    1 day ago

    Hatfield, United Kingdom Digital Requisition Full time

    Position: Business Applications Manager Location: Hatfield, Hertfordshire (Hybrid Working) Salary: up to £65,000 (depending on experience) + Benefits Seeking a passionate and dedicated Business Applications Manager responsible for overseeing, advising on and coordinating the support and maintenance of software applications within large organisation....

  • Business Application Manager

    3 days ago

    Hatfield, Hertfordshire, United Kingdom Digital Requisition Full time €65,000

    Position: Business Applications Manager Location: Hatfield, Hertfordshire (Hybrid Working) Salary: up to £65,000 (depending on experience) + Benefits Seeking a passionate and dedicated Business Applications Manager responsible for overseeing, advising on and coordinating the support and maintenance of software applications within large organisation. ...

  • Salesforce and Business Applications Manager

    3 days ago

    Hatfield, Hertfordshire, United Kingdom Digital Requisition Full time €65,000

    Business Applications Manager Location: Hatfield, Hertfordshire (Hybrid Working) Salary: up to £65,000 (depending on experience) + Benefits Seeking a passionate and dedicated Business Applications Manager responsible for overseeing, advising on and coordinating the support and maintenance of software applications within large organisation. This...

  • Application Lifecycle Manager

    3 days ago

    Hatfield, Hertfordshire, United Kingdom Digital Requisition Full time £65,000

    Job DescriptionWe are seeking an experienced Salesforce and Business Applications Manager to join our team at Digital Requisition. This is an exciting opportunity to work with a leading provider of innovative solutions, committed to delivering exceptional value to our clients.About the RoleThe successful candidate will be responsible for overseeing the...

  • Application Lifecycle Specialist

    3 days ago

    Hatfield, Hertfordshire, United Kingdom Digital Requisition Full time £65,000

    About the Company">Digital Requisition is an equal opportunity employer committed to creating an inclusive environment for all employees.">Benefits">In addition to a competitive salary, we offer a range of benefits, including:">Health insurance.">Professional development opportunities.">A supportive and inclusive work environment.">">What We're Looking...

  • Senior Business Solutions Manager

    2 days ago

    Hatfield, Hertfordshire, United Kingdom Digital Requisition Full time £65,000

    Company OverviewDigital Requisition is a leading provider of innovative solutions, committed to delivering exceptional value to our clients. As a dynamic and forward-thinking organization, we are seeking a highly skilled Salesforce and Business Applications Manager to join our team.About the RoleWe are offering a competitive salary of up to £65,000 per...

  • Business Development Manager

    4 weeks ago

    Hatfield, United Kingdom Tate Full time

    This is a fantastic opportunity to join a respected, high-profile organisation actively shaping and supporting the Hertfordshire business community. As a Business Development Manager, you will enjoy a dynamic, sociable role that takes you both in and out of the office, engaging with influential professionals, including MPs, community business stakeholders...

  • Business Development Manager

    3 weeks ago

    Hatfield, United Kingdom Tate Full time

    This is a fantastic opportunity to join a respected, high-profile organisation actively shaping and supporting the Hertfordshire business community. As a Business Development Manager, you will enjoy a dynamic, sociable role that takes you both in and out of the office, engaging with influential professionals, including MPs, community business stakeholders...

  • Business Development Manager

    2 months ago

    Hatfield, United Kingdom CV-Library Full time

    This is a fantastic opportunity to join a respected, high-profile organisation actively shaping and supporting the Hertfordshire business community. As a Business Development Manager, you will enjoy a dynamic, sociable role that takes you both in and out of the office, engaging with influential professionals, including MPs, community business stakeholders...

  • Application Support Team Leader

    6 months ago

    Hatfield, United Kingdom Ocado Group Full time

    **Application Support Team Lead | System Operations | Hatfield | Hybrid (1/2 days office)** **About us**: **About the role**: The successful applicant will have had experience in the following areas (with customer-facing skills preferred, ideally): - Managing a internal team of Application Support Analysts - Strong troubleshooting and problem solving...

  • Application Support Team Leader

    7 months ago

    Hatfield, United Kingdom Ocado Group Full time

    ** **Lead Application Support Analyst | System Operations | Hatfield | Hybrid (2 days office)** ***About us**: ***About the role**: The successful applicant will have had experience in the following areas (with customer-facing skills preferred, ideally): - Managing a internal team of Application Support Analysts - Strong troubleshooting and problem solving...

  • Logistics Event Manager

    3 days ago

    Hatfield, Hertfordshire, United Kingdom Air Business Limited Full time

    Welcome to Air Business Limited, your trusted partner in global logistics solutions. We are a leader in postal and courier distribution, fulfilment, eCommerce, warehouse management, and events logistics with over three decades of experience.We are excited to introduce this pivotal leadership role within our dynamic global events division, responsible for...

  • School Business Manager

    8 months ago

    Hatfield, United Kingdom University of Hertfordshire Full time

    Main duties and responsibilities You will be coordinating and managing the delivery of efficient, effective and professional administrative support in an integrated School encompassing Engineering, Computer Science, Physics, Astronomy and Mathematics, at both strategic and operational levels, located in a brand new state-of-art purpose built STEM...

  • Business Development Manager

    1 month ago

    Hatfield, United Kingdom CV-Library Full time

    Location - Suitable for anyone in the South or Midlands, willing to visit the office typically once per week / fortnight. The Role We are working on behalf of our well established client to identify a high calibre Business Development Manager. In this role your expertise will be pivotal in shaping the commercial growth of the business. This role requires a...

  • Business Development Manager

    4 weeks ago

    Hatfield, United Kingdom The Clay Partnership Ltd Full time

    Location - Suitable for anyone in the South or Midlands, willing to visit the office typically once per week / fortnight.The RoleWe are working on behalf of our well established client to identify a high calibre Business Development Manager. In this role your expertise will be pivotal in shaping the commercial growth of the business. This role requires a...

  • Application Support Specialist

    1 week ago

    Hatfield, Hertfordshire, United Kingdom Ocado group Full time

    We are seeking an Application Support Engineer to join our Service Management team at the Ocado Group, a company that values excellence, continuous improvement, and customer-centricity.The successful candidate will be responsible for supporting our Oracle HCM and UKG Workforce Management systems, ensuring key metrics such as response and resolution time are...

  • Business Management Professional

    4 weeks ago

    Hatfield, Hertfordshire, United Kingdom Industry Placements Full time

    Job Description**Role Summary:** We are seeking a highly motivated and talented Business Management Graduate to join our team as a Service Manager. This is an excellent opportunity for a recent graduate to develop their skills and knowledge in service management, with a focus on building strong relationships with customers and driving business growth.**Key...

  • Business System Analyst

    5 days ago

    Hatfield, Hertfordshire, United Kingdom Computacenter Full time

    Computacenter is a leading provider of IT services and solutions, advising organisations on IT strategy and implementing the most appropriate technology to drive digital transformation. We are looking for a highly skilled Business Analyst to join our team, who can work closely with technical teams to deliver project solutions.The successful candidate will be...