Application Lifecycle Manager
3 weeks ago
Job Description
We are seeking an experienced Salesforce and Business Applications Manager to join our team at Digital Requisition. This is an exciting opportunity to work with a leading provider of innovative solutions, committed to delivering exceptional value to our clients.
About the Role
The successful candidate will be responsible for overseeing the support and maintenance of software applications within our large-scale organization. This includes advising on and implementing IT and commercial strategy to ensure applications meet business requirements and technical standards.
Key Responsibilities
- Oversight and coordination of software application support and maintenance
- Ensuring applications meet business requirements and technical standards
- Liaising and communicating with key support staff and using comprehensive knowledge of business operations and system functionality to coordinate and conduct system maintenance
- Prioritizing, managing, and escalating critical incidents to minimize downtime and impact on business operations
- Identifying recurring issues, performing root cause analysis, and presenting findings as required
- Managing application configuration work within scope
- Preparing for and participating in audits related to application support, maintaining accurate system logs and update/deployment schedules
- Overseeing test management and execution, particularly for activities related to key business systems
Requirements
The ideal candidate will have several years of experience in application support, IT service management, or a related technology field. A strong understanding of application architecture, databases, and software development methodologies is essential. Experience working with D365 F&O, Workday, and iiPay, as well as release management expertise and experience, particularly in the context of wider business change and transformation, are also highly desirable.
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