Flexible Department Manager

3 weeks ago

London Area, United Kingdom Dweet Full time

This Luxury Department store is seeking flexible Department Managers who can step in for peak sales periods, pop-ups, team cover and ad-hoc business needs. Your role will be to manage the floor staff in the given department or pop-up, ensure stock loss is minimal, drive business standards within the team and act as a role model when handling customers and colleagues through effective communication.


Responsibilities:

  • Foster a high-performance culture and exceptional customer service within the department team.
  • Oversee daily operations to ensure efficiency and adherence to store standards.
  • Formulate strategies to achieve sales targets and enhance customer experience.
  • Manage high-traffic situations adeptly, showcasing resilience and professionalism.
  • Collaborate effectively with store management and other departments for a unified approach.
  • Monitor and react to market trends, customer feedback and sales data.
  • Uphold the store’s standing for luxury retail standards and excellence.
  • Act as a true Selfridges ambassador by and lead by example following the store's values
  • Maintain a positive can- do attitude at all times
  • Ensure compliance with all company policies and procedures, including safety and security protocols.
  • Maintain a clean, organized, and visually appealing department at all times.


Requirements:

  • A proven track record as a Department Manager or a similar role within fashion retail.
  • Strong people skills with experience in team management.
  • The ability to excel under pressure within a dynamic retail setting.
  • Outstanding customer service, communication and interpersonal skills.
  • Resilience, adaptability, stamina and a proactive approach towards challenges.
  • A profound understanding of fashion retail trends and the market.
  • Organisational and multitasking abilities.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Knowledge of retail operations and inventory management practices.
  • Flexibility to work evenings, weekends, and holidays as required during peak seasons.

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