Flexible Department Manager

2 months ago

London, United Kingdom in Newbury Full time

This LuxuryDepartment store is seeking flexible Department Managers who can stepin for peak sales periods, pop-ups, team cover and ad-hoc businessneeds. Your role will be to manage the floor staff in the givendepartment or pop-up, ensure stock loss is minimal, drive businessstandards within the team and act as a role model when handlingcustomers and colleagues through effective communication.

Responsibilities:

  • Foster ahigh-performance culture and exceptional customer service within thedepartment team.
  • Oversee daily operations to ensureefficiency and adherence to store standards.
  • Formulatestrategies to achieve sales targets and enhance customer experience.
  • Manage high-traffic situations adeptly, showcasing resilienceand professionalism.
  • Collaborate effectively with storemanagement and other departments for a unified approach.
  • Monitor and react to market trends, customer feedback andsales data.
  • Uphold the store’s standing for luxury retailstandards and excellence.
  • Act as a true Selfridges ambassadorby and lead by example following the store's values
  • Maintain a positive can- do attitude at all times
  • Ensure compliance with all company policies and procedures,including safety and security protocols.
  • Maintain a clean,organized, and visually appealing department at all times.

Requirements:

  • Aproven track record as a Department Manager or a similar role withinfashion retail.
  • Strong people skills with experience in teammanagement.
  • The ability to excel under pressure within adynamic retail setting.
  • Outstanding customer service,communication and interpersonal skills.
  • Resilience,adaptability, stamina and a proactive approach towards challenges.
  • A profound understanding of fashion retail trends and themarket.
  • Organisational and multitasking abilities.
  • Ability to work in a fast-paced environment and adapt tochanging priorities.
  • Knowledge of retail operations andinventory management practices.
  • Flexibility to work evenings,weekends, and holidays as required during peak seasons.
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