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Customer Service Assistant

2 months ago


City Of Nottingham, United Kingdom The Art File Full time

Job Title:              Customer Service Assistant

Place of Work:  Nottingham City Centre

Hours:                  09:00 – 17:00; Monday – Friday

Salary:                  Competitive and based on Experience


The Art File is a leading publisher of beautiful award-winning Greeting Cards, Gift Wrap and Stationery that spreads delight to everyone, everywhere.


We are looking for a full-time Customer Service assistant to efficiently handle customer enquiries, resolve issues and ensure customer satisfaction to maintain loyalty and drive repeat business and exceeding customer’s expectations.


Key Responsibilities:

·        Processing Orders received from various sources.

·        Answering the phone to proactively help customer enquiries and resolve queries.

·        Responding to customers enquiries and queries in an efficient and timely manner.

·        Keeping Customers records up to date.

·    Organising Returns from Customers, liaising with our warehouse to arrange collections and raise credit notes once stock is returned.

·        Checking Sales Inbox constantly on a daily basis and responding in an efficient and timely manner to customers enquiries and queries.

·        Looking after a number of Customer Accounts, and responding to all their requirements, including processing orders, sending samples out, arranging the despatch of their orders, completing product spreadsheets.

·        Assisting with processing of customer invoices and credit notes and mailing them out to customers.

·        Uphold the outstanding Customer Service reputation the Business maintains.

·        Proactively contributing towards the overall sustainability objectives of the business.

·        Ad hoc requirements typically needed in an evolving SME business.


Skills Required:

·        Excellent written and oral communication skills.

·        Proficient in Microsoft 365 applications.

·        Hard-working and a good team player.

·        Strong attention to detail.

·        Helpful and Approachable.

·        Problem Solving.

·        A fun, enthusiastic and energetic approach to the job.


This is an exciting and challenging role for the right candidate. We can offer you interesting work within a commercial and creative environment offering the opportunity to develop your career within a growing business.