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Head of Strategy and Operations in CRM

2 months ago

Bracknell, United Kingdom Boehringer Ingelheim Full time

Basic purpose of the job

The CRM – Chief of Staff is responsible for identifying, scoping, leading / managing, and implementing strategic projects for the CRM franchise in the UK & Ireland. The role is also responsible for the development and implementation of franchise governance, the steering of key business processes (e.g., ICP) and the facilitation of effective meetings (e.g., Franchise Leadership Team, Country Performance Call).


The CoS is a member of the Franchise Leadership Team and can act as a delegate of the Franchise Director when required.

The CoS is expected to employ their commercial acumen, strategic mindset, analytical expertise, and project management skills to ensure projects are delivered at the highest standard and in line with business requirements and strategic priorities.

The CoS will collaborate effectively with the cross-functional Franchise Leadership Team, other relevant local/global stakeholders, as well as the Alliance partner to drive effective planning and execution across the franchise.


Given the transformational nature of this role and the complex internal and Alliance stakeholder environment, the CoS requires an exceptional ability to lead without authority and influence others to change their behaviours and ways of working, through evidence-based logical arguments and a high E.Q.


Accountabilities

  • Identifying, scoping, leading / managing, and implementing strategic projects within the CRM franchise
  • Expected to manage multiple projects concurrently. High project variety and complexity expected across commercial, medical, access and healthcare system engagement topics. The CoS is expected to bring both content expertise while project managing and gathering inputs from cross-functional stakeholders.
  • Development and implementation of franchise governance, steering of key business processes and facilitation of meetings. High complexity due to crossfunctional nature of franchise, compliance considerations and Alliance.
  • Driving the effective execution of business strategy across the franchise including marketing excellence, field force execution, strategic account management and others expected to navigate a complex stakeholder landscape (internal and Alliance, ensure clear alignment on priorities and cascade across the organization (including CRM field force)
  • Ensure evidence-driven prioritization across the franchise, including optimising resource allocation across projects and teams Conduct financial analysis as required to support resourcing decisions Lead preparation and facilitation of effective FLT meetings as well as follow up actions.
  • Developing and championing execution mindset and excellence via mentoring and coaching of respective key stakeholders in the CRM Franchise.
  • Stakeholder Management: Maintain an effective partnership with cross-functional teams, Alliance partner, Customer Experience Team, Market Access, Healthcare System Engagement, Business Transformation & Ops, as well as the Human Pharma Leadership Team and corporate stakeholders. Garner cross-functional support and foster collaboration via pro-active engagement with the respective functions.


Requirements

• Minimum 5 years experience in top tier management consulting with good exposure and focus on serving life science clients

• Extensive project management and cross-functional collaboration skills, including leading cross-functional teams without authority

• Demonstrated extensive experience in strategy development and implementation

• Deep understanding of issues affecting multinational pharmaceutical businesses in the UK & Ireland

• Understanding of the UK & Ireland healthcare environment and the role of pharmaceutical companies within it

• Strong ability to partner, develop and maintain positive, professional working relationships both internally and externally

• Effective written and verbal communication and experience in facilitating effective meetings

• Ability to present to a wide range of audiences, including senior leadership

• The Programme Manager will be expected to deliver effective solutions while working collaboratively within a complex network of stakeholders.

• Masters Degree preferred.