Head of Customer Planning

3 months ago


Bracknell, United Kingdom Head Office Full time

**At a glance**
- We know flexible working is important to you, and it is important to us too. The Partnership has adopted a hybrid working approach meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The Customer team aim for around 2 days a week in the office to connect and on a more ad-hoc basis to attend key meetings but again, are flexible on this.
- The salary range for this role is set at £120,000 - £170,000
- This position is a permanent role

**About the role**

As a key leader in the business your focus must be to create more value for our customers and our business. You’ll be expected to play a pivotal role in delivery of the overall Partnership Plan by modernising and optimising the value of our brand assets and executing a sustainable and material improvement in the effectiveness of our customer strategy.

You'll create & drive an integrated, rolling 18-month plan that defines all parts of our customer offer in store & online, leading a clear process for delivery across the business & acting as custodian of the customer plan & budget on behalf of the Customer Director & Leadership Team.

This role is central to ensuring Waitrose’s customer offer delivers our strategy, is joined up & delivered across the business. Working collaboratively across directorates, you will lead the process to define the customer plan & ensure strategic allocation of funds to support its objectives.

**Essential skills you’ll need**
- Experience of senior marketing, customer-facing or commercial leadership in a branded consumer business
- Experience of managing large teams and working collaboratively
- Proven track record of people leadership development
- Demonstrable experience of influencing cross functional stakeholders up to board level
- Confident working in a high pressure, challenging environment with high accountability
- Experience of managing and allocating significant budgets
- Capability to balance both short term and long term goals

**Benefits of the Partnership and the role**
- You will enjoy 25% discount at John Lewis and 20% in Waitrose
- The Partnership has a competitive pension scheme where your contributions will be matched by the Partnership (up to 8% of pay)
- Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy
- Private Health Care
- Car Allowance



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