Operations Manager

1 week ago

London Area, United Kingdom NCC Group Full time

Operations Manager


Adelard (Part of NCC Group) is seeking an Operations Manager to join our team and drive the effective planning, budgeting, and management of our operational activities.


Key Responsibilities:


Operational Planning and Management:

  • Develop and implement strategic operational plans.
  • Oversee day-to-day operations, ensuring efficiency and effectiveness.
  • Monitor and evaluate performance, making necessary adjustments for optimal results.
  • Coordinate with internal departments to ensure seamless operations.


Budgeting and Financial Management:

  • Prepare and manage budgets aligned with strategic objectives.
  • Monitor expenditures and financial performance, providing regular insights to senior management.
  • Identify and implement cost-saving strategies.
  • Ensure compliance with financial policies and procedures.


Line Management and Team Leadership:

  • Lead and manage operational staff, fostering a positive work environment.
  • Conduct performance reviews and provide developmental feedback.
  • Identify and facilitate training opportunities for team growth.
  • Communicate roles, responsibilities, and expectations clearly.


Client Engagement and Project Management:

  • Act as the primary contact for clients, understanding their needs and delivering tailored solutions.
  • Lead project management efforts to ensure timely and successful client project delivery.
  • Develop strong client relationships to enhance satisfaction and retention.
  • Address and resolve client issues promptly.


Sales Support and Business Development:

  • Collaborate with the sales team to provide client-centric insights and operational support.
  • Assist in the preparation of proposals, presentations, and sales materials.
  • Provide operational expertise during client meetings and negotiations.
  • Identify opportunities for operational improvements and innovation.


Interfacing with Internal Systems:

  • Promote and manage operational activities with Adelard systems, such as ASCE.
  • Identify and implement system improvements to enhance efficiency.


Performance Measurement and Reporting:

  • Establish key performance indicators (KPIs) to measure operational success.
  • Prepare and present regular reports on operational performance.
  • Use data-driven insights for decision-making and continuous improvement.



Qualifications:

  • Proven experience in operational planning, budgeting, and management.
  • Strong leadership and team management skills.
  • Excellent client engagement and project management abilities.
  • Solid understanding of financial management and compliance.
  • Ability to collaborate effectively with internal teams and systems.


What do we offer in return?


We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits;


⏰Flexible working

💸 Financial & Investment

  • Pension
  • Life Assurance
  • Share Save Scheme
  • Maternity & Paternity leave

🙋🏾Community & Volunteering Programmes

🏙️ Office Lifestyle

🧑🏻‍🤝‍🧑🏻 Employee Referral Program

🧘🏻 Lifestyle & Wellness

🎓 Learning & Development

👨🏿‍🦽 Diversity & Inclusion



So, what’s next?


If this sounds like the right opportunity for you, then we would love to hear from you Click on apply to this job to send us your CV and the relevant member of our global talent team will be in touch with you. Alternatively send your details to global.ta@nccgroup.com .



About your application


We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.


If you do not want us to retain your details, please email global.ta@nccgroup.com. All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf (nccgroupplc.com)). We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.


Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.

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