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GP Practice Receptionist

4 months ago

Newcastle upon Tyne, United Kingdom Jesmond Health Partnership Full time

Job summary

Our aim is to get patients to the right person or place tohelp them, first time. As the first point of contact for many patients, thereception team play a really important role.

You'll be responsible for welcoming patients in person andon the phone and directing them to the right person or service.

This may include making sure that patients with urgent needsand no scheduled appointment are seen in a sensible way.

The role also includes important administrative duties suchas booking appointments, dealing with samples and prescriptions, updating patientrecords and other tasks that contribute to the smooth running of the practice.

Rewards and Benefits;

30 days paid holidays plus 8 bank holidays (pro rata) NHS pension Monday to Friday No Bank Holiday working Training and development opportunities

Main duties of the job

This is a role established to support thepractice in carrying out day-to-day activities and to provide generalassistance to the practice team projecting a positive and friendly image topatients and other visitors, either in person or via the telephone.

Receive, assist and direct patients inaccessing the appropriate service or healthcare professional in a courteous,efficient and effective way.

The position is challenging and suitable forsomeone who wishes to demonstrate initiative with a desire to develop their ownskills.

About us

Jesmond Health Partnership is a friendly, innovative, andpatient-focused GP practice in Newcastle-upon-Tyne.

JHP is a forward-thinking GP practice in Newcastle. We use adigital-first system that gives patients easy access and quick solutions.

Our experienced and enthusiastic teams work hard to providehigh-quality care for patients.

You can read more about the practice, our background, andour outcomes in our recruitment brochure.

Job description

Job responsibilities

Main Responsibilities of Role;

Ensure aneffective and efficient reception service is provided to patients and any othervisitor. Receive, assist and direct patients in accessing the appropriateservice or healthcare professional in a courteous, efficient and effective way. Usingyour own judgment and communication skills, ensure that patients with no priorappointment but who need urgent consultation are seen in a logical andnon-disruptive manner. Undertakea variety of administrative duties to assist in the smooth running of thepractice. Telephoneduties; making appointments, taking requests for prescriptions, taking homevisit requests, contacting other providers, take concise and accurate messages. Receptionduties; register new patients, handling prescriptions, deal with incomingpatient samples, collect payments for non-NHS services. Administrativeduties; open and process incoming mail, photocopying, deal with general queriesand complaints (where appropriate), retrieve patient records, update patientrecords as required, assist outgoing mail from the practice. To have athorough knowledge of all procedures and to work in accordance with writtenprotocols. Reportrisks, significant problems and issues to the relevant person ensuringappropriate reporting procedures are followed. Any otherduties which may be required from time to time.

The above is not list is not exhaustive.

General Responsibilities

The Receptionist will be required to promote and support themission and vision of the service for which they are responsible. They will:

Adapt toand support any changes that are implemented to improve the service. Providecover for staff absence, whether this be sickness or annual leave. At alltimes provide a caring service and to treat those with whom they come intocontact in a courteous and respectful manner. Demonstratetheir commitment by the efficient completion of all tasks allocated to them. Carry outtheir duties and responsibilities in compliance with health and safety policyand statutory regulations. Adhere toequal opportunities policy throughout the course of their employment. Ensurebuilding security; have a thorough knowledge of doors/windows/alarm processes. Effectivelymanage own time, workload and resources. Contributeto the effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance team performance.

Personal/Professional development

The post-holder will participate in any training programmeimplemented by JHP as part of this employment, such training to include:

Participationin an annual individual performance review, including taking responsibility formaintaining a record of own personal and/or professional development. Takingresponsibility for their own development, learning, and performance anddemonstrating skills and activities to others.

This role is considered to be a substantive position and thejobholder will be expected to be proactive in developing their personal andbusiness skills.

Confidentiality

In thecourse of seeking treatment, patients entrust us with, or allow us to gather,sensitive information in relation to their health and other matters. They do so in confidence and have the rightto expect that staff will respect their privacy and act appropriately. In theperformance of the duties outlined in this job description, the post-holder mayhave access to confidential information relating to patients and their carers,practice staff and other healthcare workers. All such information from anysource is to be regarded as strictly confidential. Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the policies and procedures relating to confidentiality and theprotection of personal and sensitive data. Person Specification

Experience

Essential

Good English language, numeracy and communication skills. Pleasant disposition, helpful and effective telephone manner. IT literate with Microsoft Office Word & Excel. Ability to work unsupervised. Professional approach to appearance and conduct. Awareness and maintenance of confidentiality. Accurate and methodical in completing tasks. Proactive and flexible with good time management. Ability to listen, to discuss and inform clearly. Able to prioritise effectively. Ability to use own initiative but seek help and support when needed. Reliable. Positive can do attitude. Able to work in a team. Ability to record in writing both clearly and accurately. Able to provide cross cover at both sites, at short notice.

Desirable

Experience of GP reception role. Working knowledge of SystmOne. Previous experience of working in primary care. Full driving licence.

Qualifications

Essential

3 GCSEs/O levels including English and Maths at grade C minimum (or equivalent). Good English language, numeracy and communication skills. IT literate with Microsoft Office Word & Excel.

Experience

Essential

Good English language, numeracy and communication skills. Pleasant disposition, helpful and effective telephone manner. IT literate with Microsoft Office Word & Excel. Ability to work unsupervised. Professional approach to appearance and conduct. Awareness and maintenance of confidentiality. Accurate and methodical in completing tasks. Proactive and flexible with good time management. Ability to listen, to discuss and inform clearly. Able to prioritise effectively. Ability to use own initiative but seek help and support when needed. Reliable. Positive can do attitude. Able to work in a team. Ability to record in writing both clearly and accurately. Able to provide cross cover at both sites, at short notice.

Desirable

Experience of GP reception role. Working knowledge of SystmOne. Previous experience of working in primary care. Full driving licence.