Customer Experience Manager

3 months ago

Wakefield, United Kingdom Sytner Group Full time

We have an exciting opportunity for a creative, customer focused individual to join Sytner Select Wakefield as a Customer Experience Manager.

Key responsibilities will involve but are not limited to:

To personally demonstrate the highest levels of customer focus and understanding to set the standard for the store team and lead a customer orientated culture. To work with all store colleagues to ensure excellent communication to manage customer flow, minimise any unnecessary customer friction and ensure operational process changes are well implemented to the benefit of the customer. To act as the store representative to protect and promote the brand and the store’s reputation particularly on social media review sites. To highlight and escalate any risks to brand through customer contact/feedback to the Head of Business. To act as the customer’s advocate within the store to ensure that all departments remain focused on the customer using customer feedback to drive constant improvement of customer measures. To complete regular ‘customer experience’ reviews and support the store management team to devise and implement action plans to improve customer metrics and experience. To maintain an excellent understanding of customer legislation. You will strive to satisfy customer's in store and online by understanding what customers are telling you and putting plans in place with the wider Senior Management Team to resolve issues. To proactively manage SQD complaints, buybacks and escalated complaints. To manage and ensure the highest standard of quality relating to vehicles on display. Ensure high standards of cleanliness, presentation and health & safety within the store facility. To support in the organisation of Seasonal or Store related events. Identify areas of opportunity to streamline the customer journey both digitally and physically.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

Enhanced Holiday Entitlement – days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

  • Customer Experience Executive

    6 months ago

    Wakefield, United Kingdom Cars 2 ltd Full time

    Customer Experience Executive Join our team as a Customer Experience Executive, where you'll play a vital role in shaping outstanding customer interactions. No prior motor trade experience is necessary; we're looking for individuals with a passion for customer satisfaction and exceptional organizational skills. **Responsibilities**: - Enhance customer...

  • Customer Experience Ambassador

    4 weeks ago

    Wakefield, Wakefield, United Kingdom Sytner Group Full time

    We are seeking a highly skilled Customer Experience Manager to join our team at Sytner Select Wakefield.As a key member of our staff, you will be responsible for ensuring that every customer has an exceptional experience in our store. Your primary goal will be to identify areas where we can improve and implement changes to enhance the overall customer...

  • Customer Experience Administrator

    6 months ago

    Wakefield, United Kingdom Horizon Platforms Full time

    **Job Title: Customer Experience Administrator**: **Department: Customer Experience**: **Reporting to: Head of Customer Experience**: **Location: Head Office**: **Hours: 42.5 per week**: **The Company**: At Horizon Platforms we are proud to be a leading provider of Rental Solutions, Powered Access equipment sales and training. Our customers work indoors at...

  • Customer Experience Ambassador

    2 weeks ago

    Wakefield, Wakefield, United Kingdom Cineworld Cinemas Ltd Full time

    Career OverviewAs a valued member of our team at Cineworld Cinemas Ltd, you'll have the opportunity to work in a dynamic environment where every customer interaction counts. Your role as a Customer Experience Ambassador will be pivotal in ensuring that our guests receive exceptional service throughout their visit.We're looking for talented individuals who...

  • Customer Experience Associate

    4 weeks ago

    Wakefield, Wakefield, United Kingdom Poundstretcher Full time

    Poundstretcher Retail PositionWe are currently looking for a Part Time Sales Assistant to join our team in Wakefield. As a Key Holder, you will be responsible for maintaining a high standard of customer service, managing stock levels, and achieving sales targets.Salary Information: £9.50 - £10.50 per hour (dependent on experience)The successful candidate...

  • Customer Experience Specialist

    2 weeks ago

    Wakefield, Wakefield, United Kingdom Riverside Motor Group Full time

    About the RoleWe are seeking a highly motivated Customer Experience Specialist to join our team at Riverside Motor Group.This exciting role involves working closely with customers to understand their needs and provide tailored solutions, ensuring smooth transitions from initial purchase to renewal.The ideal candidate will have excellent communication skills,...

  • Customer Experience Representative

    2 weeks ago

    Wakefield, Wakefield, United Kingdom Arnold Clark Full time

    Welcome to Arnold Clark!We are excited to offer a challenging and rewarding role as an Apprentice Aftersales Customer Advisor within our Aftersales department.Job OverviewAs an Apprentice Aftersales Customer Advisor, you will play a vital role in delivering an excellent customer experience both digitally and face-to-face.You will work closely with our...

  • Customer Experience Specialist

    4 weeks ago

    Wakefield, Wakefield, United Kingdom C&B Recruitment Full time

    About the Role:C&B Recruitment seeks a highly organized and customer-centric Customer Experience Specialist - Vehicle Services to join our team. In this position, you will be responsible for ensuring seamless vehicle servicing experiences for our clients, fostering long-term relationships through outstanding service delivery.Key Duties:Interact with...

  • Customer Experience Specialist

    4 days ago

    Wakefield, Wakefield, United Kingdom Sytner Full time

    Why Sytner?We are passionate about creating an environment where everyone feels valued, appreciated, and able to reach their full potential.At Sytner, we believe in continuous improvement and strive to deliver exceptional results through our commitment to quality and excellence.The estimated salary for this role is £32,615 per annum, making it an attractive...

  • Customer Success Manager

    3 weeks ago

    Wakefield, United Kingdom The City & Guilds Group Full time

    Customer Success ManagerAre you an experienced Account Manager looking for the next step in your career?Do you pride yourself on delivering excellent customer experience?Are you UK based?Would you like to benefit from working remotely from anywhere in the UK?If the answer to above is Yes and if you also worked within a technical discipline (software services...

  • Logistics and Customs Manager

    1 day ago

    Wakefield, United Kingdom WR Logistics Full time

    Job Title: Logistics and Customs ManagerEstimated Salary: £28,000 - £35,000 per annum.About the Company: WR Logistics is a leading provider of logistics and customs services, dedicated to delivering exceptional results for our clients. Our team is passionate about providing consistent and reliable services, exceeding client expectations at every...

  • Cinema Experience Director

    2 weeks ago

    Wakefield, Wakefield, United Kingdom Cineworld Cinemas Ltd Full time

    Job OverviewWe are seeking a highly skilled and experienced Cinema Experience Manager to join our team at Cineworld Cinemas Ltd. This is an exciting opportunity for a motivated individual to lead our cinema team and deliver exceptional customer experiences.Key ResponsibilitiesStaff Management: Ensure adequate staffing levels to meet customer demand, manage...

  • Customer Service Team Manager

    2 weeks ago

    Wakefield, Wakefield, United Kingdom Bagnall Hopkins Recruitment Full time

    We are seeking a Customer Service Team Manager to join our team at Bagnall Hopkins Recruitment. As a key member of our operations team, you will be responsible for leading and managing a substantial customer service and reception team.In this role, you will produce reports, implement procedures, and provide efficient service to customers and colleagues. Key...

  • Classroom Experience Manager

    2 weeks ago

    Wakefield, Wakefield, United Kingdom GSL Education - Yorkshire Full time

    Job Title: Classroom Experience ManagerLocation: WakefieldAbout the RoleWe are seeking a highly organized and effective individual to join our team as a Classroom Experience Manager in a supportive Secondary School. This role requires a strong ability to manage classroom dynamics and ensure students receive high-quality learning experiences.Main...

  • City Centre Experience Coordinator

    4 weeks ago

    Wakefield, Wakefield, United Kingdom Wakefield Council Full time

    We are looking for a Casual Operations Officer to join our team at Wakefield Exchange, a new and exciting venue in Wakefield city centre. As a member of our team, you will play a key role in supporting the day-to-day operations of the venue, including managing event logistics, coordinating with external partners, and providing excellent customer service to...

  • Digital Customer Success Manager

    6 months ago

    Wakefield, United Kingdom Straumann Group Full time

    JOB DESCRIPTION WE ARE STRAUMANN Join us in our Dental Service Organization Unit (DSO) and become part of our EMEA DSO Team. The DSO Customer Success Manager (CSM) for PMS will enhance the service experience by providing guidance on how the practice can best utilize the CareStack™ software program. This service experience is based upon the financial...

  • Accountant (Practice Experience)

    4 weeks ago

    Wakefield, United Kingdom CV-Library Full time

    My client is a growing accountancy practice based in Wakefield and have quickly expanded their client base across the UK are recruiting for an Accountant to work in Practice. They pride themselves on delivering exceptional service, providing honest advice, and offering forward-thinking solutions tailored to each client's needs. Their dedicated in-house...

  • Accountant (Practice Experience)

    3 weeks ago

    Wakefield, United Kingdom E3 Recruitment Full time

    My client is a growing accountancy practice based in Wakefield and have quickly expanded their client base across the UK are recruiting for an Accountant to work in Practice. They pride themselves on delivering exceptional service, providing honest advice, and offering forward-thinking solutions tailored to each client's needs. Their dedicated in-house...

  • Accountant (Practice Experience)

    2 weeks ago

    Wakefield, United Kingdom E3 Recruitment Full time

    My client is a growing accountancy practice based in Wakefield and have quickly expanded their client base across the UK are recruiting for an Accountant to work in Practice.They pride themselves on delivering exceptional service, providing honest advice, and offering forward-thinking solutions tailored to each client's needs.Their dedicated in-house team...

  • Accountant (Practice Experience)

    3 weeks ago

    Wakefield, United Kingdom E3 Recruitment Full time

    My client is a growing accountancy practice based in Wakefield and have quickly expanded their client base across the UK are recruiting for an Accountant to work in Practice.They pride themselves on delivering exceptional service, providing honest advice, and offering forward-thinking solutions tailored to each client's needs.Their dedicated in-house team...