Sales Operations Supervisor

4 weeks ago

Oldham, United Kingdom Resideo Full time

The Sales Operations Supervisor is responsible for leading the Sales Operations team to provide key administrative support to the Sales team whilst ensuring a first-class customer experience. Sales Operations is about supporting and enabling frontline sales teams to sell more efficiently and effectively. The role will be working Monday to Friday within a hybrid model (3 days in the office and 2 days at home).

The role will suit an individual who has a bias toward action and continuous improvement, exceptional communication skills and will know how to balance getting the details right while working in a fast-paced environment. The role will include working with people across the business to play an important role across the sales pipeline from prospect to order execution and delivery.

JOB DUTIES

Coach, develop and support the Sales Operations team to deliver exceptional customer service against targeted KPI's Manage hiring, training, and mentoring of employees to ensure a positive experience.  Ensure all customer orders are processed same day, through effective team time management.  Keep customers updated on outstanding orders and lead times. Structure the team to align with the specific service requirements of the Key Accounts and Desk based account teams, through close collaboration with the other supervisors. Facilitate and execute inter-company and export orders, plus provide first line web support. Lead employees to exceed the organisation's expectations for productivity, quality, continuous improvement, and goal accomplishment.  Lead ongoing professional development for the team  Foster an environment of teamwork that promotes the appreciation of diversity as well as cohesiveness and support and work effectively together to enable employees to succeed.  Perform Periodic Performance Reviews and Annual Compensation Planning  Drive Salesforce effectiveness  Handle and resolve customer escalations Attend ADI Sales Management Team and customer meetings as required Work with all ADI departments and vendors to strengthen ADI market presence Direct customers to the correct teams for technical support & account queries Upsell through attachments and complete solution orders Support new business onboarding and revenue generation Manage customer expectation and communicate with customer to resolve issues, complaints and invoice queries Process customer orders and quotes in SAP to specific SLA’s and customer requirement Ensuring ‘right first time, every time’ wherever possible against each order / quote / process Optimise available technology to increase efficiency and accuracy

YOU MUST HAVE

Proven sales/operations/customer service experience in a similar position, ideally from B2B product distribution background (ideally trade, electronics, security products) PC literate with a good working knowledge of Microsoft 365 and Excel, excellent knowledge of SAP and Sales Force (desirable) Strong experience in decision making, determined and result driven mindset, ability to quickly resolve issues and identify creative solutions Strong commercial acumen and ability to work in a fast-moving environment  Excellent communication skills, with the ability to engage and influence at all levels Willingness to find and adapt new ways of working, to enhance the customer experience and alleviate the sales teams of administrative tasks

WE VALUE

Experience managing and leading a team Positive “Can Do” attitude with the ability to self-motivate and motivate others Ability to support and drive marketing initiatives and contribute to new opportunities to build sales and profit. Clear understanding of excellence in customer service and be able to exceed this at all times Excellent Team Player Attention to detail: correct transposing of data is vital in this department Ability to handle processing end to end Strong SAP or similar ERP experience

WHAT'S IN IT FOR YOU

Competitive salary package with market leading commission Hybrid working environment Opportunity to progress within a global business 

#LI-KN1

#LI-HYBRID

  • Sales Operations Supervisor

    4 weeks ago

    Oldham, United Kingdom ADI Global Distribution Full time

    The Sales Operations Supervisor is responsible for leading the Sales Operations team to provide key administrative support to the Sales team whilst ensuring a first-class customer experience. Sales Operations is about supporting and enabling frontline sales teams to sell more efficiently and effectively. The role will be working Monday to Friday within a...

  • Sales Operations Supervisor

    2 weeks ago

    Oldham, Greater Manchester, United Kingdom Resideo Technologies Inc. Full time

    The Sales Operations Supervisor is responsible for leading the Sales Operations team to provide key administrative support to the Sales team whilst ensuring a first-class customer experience. Sales Operations is about supporting and enabling frontline sales teams to sell more efficiently and effectively. The role will be working Monday to Friday within a...

  • Sales Operations Supervisor

    3 days ago

    Oldham, Greater Manchester, United Kingdom Knewin Full time

    The Sales Operations Supervisor is responsible for leading the Sales Operations team to provide key administrative support to the Sales team whilst ensuring a first-class customer experience.Sales Operations is about supporting and enabling frontline sales teams to sell more efficiently and effectively.The role will be working Monday to Friday within a...

  • Operations Supervisor

    1 month ago

    Oldham, United Kingdom First Bus Full time

    **Operations Supervisor** **Bolton, Manchester** **Full time, Permanent** **£29,937** **We are looking for Operations Supervisor in **Oldham!** **About the role** Your mission as an operations supervisor will be managing the flow of drivers and vehicles out of depot, along route and back into depot. We are looking for someone who is organised and...

  • Sales Assistant

    1 month ago

    Oldham, United Kingdom D-Sales Promotion Full time

    We are seeking a dedicated and enthusiastic Sales Assistant to join our team. In this role, you will provide vital support to our sales team, ensuring the smooth operation of our sales processes. If you are organized, customer-focused, and have a passion for sales, we'd love to hear from you. **Responsibilities**: - Assist the sales team in managing...

  • Sales Assistant

    1 month ago

    Oldham, United Kingdom D-Sales Promotion Full time

    We are seeking a dedicated and enthusiastic Sales Assistant to join our team. In this role, you will provide vital support to our sales team, ensuring the smooth operation of our sales processes. If you are organized, customer-focused, and have a passion for sales, we'd love to hear from you. **Responsibilities**: - Assist the sales team in managing...

  • Sales Operations Coordinator

    2 weeks ago

    Oldham, Greater Manchester, United Kingdom Resideo Technologies Inc. Full time

    The Sales Operations Supervisor is responsible for leading the Sales Operations team to provide key administrative support to the Sales team whilst ensuring a first-class customer experience. Sales Operations is about supporting and enabling frontline sales teams to sell more efficiently and effectively. The role will be working Monday to Friday within a...

  • Sales Operations Coordinator

    3 days ago

    Oldham, Greater Manchester, United Kingdom Knewin Full time

    The Sales Operations Supervisor is responsible for leading the Sales Operations team to provide key administrative support to the Sales team whilst ensuring a first-class customer experience.Sales Operations is about supporting and enabling frontline sales teams to sell more efficiently and effectively.The role will be working Monday to Friday within a...

  • Emea Sales Operations Director

    4 weeks ago

    Oldham, United Kingdom ADI Global Distribution Full time

    The EMEA Sales Operations Director is a key leadership role responsible for overseeing and optimizing sales operations activities across the EMEA region. You will play a critical role in driving efficiency, collaboration effectiveness, and scalability within the sales organization to support revenue growth and attainment of business objectives. This position...

  • Cover Supervisor

    4 weeks ago

    Oldham, United Kingdom Empowering Learning Full time

    Cover Supervisor Location: Oldham, Greater Manchester Are you passionate about education and looking for a rewarding opportunity to make a difference in young people's lives? We are currently seeking a dedicated Cover Supervisor to join our dynamic team at our Oldham school. As a Cover Supervisor, you will play a crucial role in maintaining continuity...

  • Cover Supervisor

    4 weeks ago

    Oldham, United Kingdom Empowering Learning Full time

    Cover SupervisorLocation: Oldham, Greater ManchesterAre you passionate about education and looking for a rewarding opportunity to make a difference in young people's lives? We are currently seeking a dedicated Cover Supervisor to join our dynamic team at our Oldham school.As a Cover Supervisor, you will play a crucial role in maintaining continuity of...

  • Stores Operative

    1 month ago

    Oldham, United Kingdom Amberstone Security Full time

    ASEL Group provides the dynamic risk management methodology, thought leadership and technology infrastructure that sits behind our specialised safety and security businesses in the UK and Europe. We bring together expertise from inside the security business, data science specialists, and external transformation professionals to create a proposition that is...

  • Warehouse Supervisor

    4 weeks ago

    Oldham, United Kingdom Manpower Full time

    Exciting opportunities have arisen in Chadderton (OL9) a Warehouse supervisor to join our leading global wholesale distributor client. Working Monday to Friday 1:00pm - 9:00 pm. To start ASAP on a temporary contact until February 2023, paying £14.55- £15.18 per hour. Purpose of the Job To lead a team of people, driving the delivery of Quality, Cost and...

  • Machine Operative

    1 month ago

    Oldham, United Kingdom Platt and Hill Limited Full time

    Platt & Hill Ltd is a local manufacturing company, producing fillings for the upholstery and furniture industry. This role works on a line converting polyester fibre through a carding machine/gas oven creating a product sold to the furniture industry. Permanent Full Time Rate of Pay: £11.06 (including shift pay) Hours: 39 Morning Shift Monday to...

  • Ipaf Operator

    1 month ago

    Oldham, United Kingdom CCS Recruitment Full time

    Overview: We are seeking a skilled and experienced IPAF Operator to join our team. As an IPAF Operator, you will be responsible for operating and maintaining various types of powered access equipment, such as scissor lifts and boom lifts, in a safe and efficient manner. This is a crucial role in ensuring the smooth operation of our projects and maintaining a...

  • Sales Administrator

    4 weeks ago

    Oldham, United Kingdom NJR Recruitment Full time

    **Location** **Salary** **Posted on** **Reference** **Benefits** *** Oldham £22000 - £25000 26/01/2024 NJR14426 Plus Benefits DESCRIPTION Sales Administrator Oldham Duties include: Process sales orders. Accurately enter, monitor and maintain picking lists and Invoices. Provide information between Sales, Stock Control and Shipping to accurately process...

  • Despatch Operative

    4 weeks ago

    Oldham, United Kingdom Platt and Hill Limited Full time

    **Despatch Operative** Platt & Hill Ltd is a local manufacturing company, producing fillings for the upholstery and furniture industry. Full Time Rate of Pay per hour: £9.50 Hours: 39 Shift to be arranged **Job Purpose**: Reporting to the Despatch Manager & the Despatch Supervisor, the Despatch Operative will be responsible for moving products around...

  • Banksman/woman/labourer

    4 weeks ago

    Oldham, United Kingdom B & W Plant Hire and Sales Ltd Full time

    B & W Plant Hire are looking for an **Banksman/Women/Labourer **to work in **Oldham **on one of our sites Start Date**:15/02/2023** Operator must have **CPCS/NPORS** PPE also required. B & W Plant Hire and Sales Ltd is an independent recruitment company, based in Lancashire. We recruit for a variety of construction companies across the UK. Our...

  • Sales Assistant

    1 day ago

    Oldham, United Kingdom Ad Warrior Full time

    Sales Assistant Location: Oldham Salary: Competitive Our clients are Greater Manchester's biggest and best decorative lighting store and They have a strong growing team of dedicated individuals that go the extra mile to make sure their customers receive a world class shopping experience. The company prides itself on their fast-free delivery service. They...

  • Sales Representative

    1 month ago

    Oldham, United Kingdom Greenfingers Landscape Full time

    **Job description** Telesales Operative **Base Salary** from £24,000 per anum (salary negotiable depending on experience) PLUS commission. **Contract: Permanent** - Full Time **Hours** 38.5 hours per week **Monday - Friday 9am - 5pm** **Who we are** Greenfingers is a leading Grounds Maintenance company in the UK with more than 25 years of experience....