Operations Supervisor

1 month ago

Oldham, United Kingdom First Bus Full time

**Operations Supervisor**

**Bolton, Manchester**

**Full time, Permanent**

**£29,937**

**We are looking for Operations Supervisor in **Oldham**

**About the role**

Your mission as an operations supervisor will be managing the flow of drivers and vehicles out of depot, along route and back into depot.

We are looking for someone who is organised and responsible with great time management skills.

**What will you be doing?**
- Forward planning on-the-day service requirements through to end-of-day and future days, including covering on the day absence
- Monitor and pro-actively manage service punctuality and availability, through the use of systems highlighted in the systems matrices.
- Support driver queries in a timely manner and oversee driver reporting
- Ensure accurate capture and recording of drivers' hours, duties and attendance in the DAS GUI system
- Maintain accurate records for all aspects of operational standards and performance
- Analyse and manage information and systems, to proactively to ensure continuous improvement of service performance
- Ensure drivers are allocated the correct vehicle and leave the depot on time
- Deal with telephone queries and support the satisfactory resolution of customer queries
- Manage the collection of cash from the depot
- Live input of lost/additional mileage when dealing with unexpected events (eg breakdowns) Ensure depot equipment is logged and maintained and that sufficient levels of stock are available, including: ticket machines, driver equipment, cash machines, and ticket rolls etc.
- Carry out investigations of incidents and prepare reports detailing findings and recommendations
- Work alongside depot operational and engineering team members, fostering excellent working relationships to effectively manage all aspects of on time performance, including vehicle allocation, breakdowns and changeovers

**About You**

As an Operations Supervisor you'll have previous work experience in a similar role along with, great numeracy and analytical skills

You will also have excellent communication skills and be able to work to strict deadlines whilst providing great customer service.

It is essential that you hold a valid PCV license.

Due to the nature of this role you will need to be flexible in regards to working hours

**Welcome to First Bus**

Hello. We're one of the country's largest bus operators - and we've launched the driving careers of thousands of people across the UK. You will be joining a forward-looking business at the forefront of bus technology. From mobile apps to carbon-friendly buses, we're leading the way.

**Ref**:022307

**Company**:First Bus

**Website Skillset**:All Other Roles

**Contract Type**:Permanent - Full Time

**Contracted Hours**:38

**Location**:UK Bus - Oldham

**Salary**:£29,937

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