Communications Assistant Apprentice

1 week ago

NewcastleunderLyme, United Kingdom University Hospital of North Midlands NHS Trust Full time

Job summary

This is a fantastic opportunity to earn while you learn, combining training with hands on experience inside a busy communications department.

Working alongside a team of communications professionals, you will be exposed to media relations, internal communications, design and print, social media an digital communications and will provide support to colleagues while learning on the job. We are looking for individuals with enthusiasm and willingness to learn. You will be a good communicator and able to engage with staff at all levels. You will be organised and full of ideas.

The post holder will assist and support the Communication Team as required but specifically in the provision of the Targeted Lung Health Check programme and development of a new Community Diagnostic Centre.

Training will be provided by an accredited training provider against a certified apprenticeship standard.

Main duties of the job

Report to and support the Communications and Engagement Specialist and the wider communications team in the delivery of all communications.

Support the external and internal communications activities within the team and specifically communications engagement role surrounding the Targeted Lung Health programme and development of the Community Diagnostic Centre.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job description

Job responsibilities

Report to and support the Communications and Engagement Specialist and the wider communications team in the delivery of all communications.

Support the external and internal functions within the team and specifically communications engagement function surrounding the Targeted Lung Health programme and development of the Community Diagnostic Centre.

Maintain the photo library, distribution lists and contact databases.

Maintenance of generic communications inboxes and responding to correspondence arriving by email (or forwarding to right person in the communications team for a response) and logging and tracking responses.

Support the development and collation of communications resources

Monitor media in local and national press and provide summaries to the wider team.

Maintain media and stakeholder databases

Undertake action notes at meetings and tracking of actions.

Answer the departmental telephone in a professional and courteous manner, directing callers to the most appropriate staff member and taking messages comprehensively

Act as a guardian for the NHS and Trust brand guidelines, implementing the guidelines consistently across your work. Contribute to the development of the Trusts brand as required.

Capture imagery/video and log filming and photography consent documentation in line with GDPR requirements and Trust policies for use in press and social media.

Develop and maintain positive working relationships with internal and external stakeholders, at all times demonstrating awareness and sensitivity.

Maintain and enhance your own personal and professional skills and competences, undertake the training required to complete your apprenticeship and your personal development plan.

Undertake any other duties which might reasonably be required, commensurate with the post.

The role will require a significant amount of desk-based work and also a frequent requirement to attend meetings/photo shoots

Person Specification

essential

Essential

GCSE A*- C in English Language or equivalent GCSE A*- C or equivalent in Mathematics Good communication skills both written and verbal Ability to obtain, analyse, interpret and communicate complex information rapidly and successfully Professional attitude when dealing with internal and external audiences Enthusiasm and commitment to working within the health care setting

Desirable

Excellent organisational skills including the ability to manage and prioritise an unpredictable workload and the need to multi-task, often under pressure with frequent disruption. Able to meet deadlines when under pressure Digitally conversant, able to explore new digital and social platforms with confidence Able to use standard Microsoft Office software

Essential

Essential

Good communication skills both written and verbal

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