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Communications Assistant Apprentice
2 months ago
About the Role
This is a fantastic opportunity to earn while you learn, combining training with hands-on experience inside a busy communications department at University Hospitals of North Midlands NHS Trust.
As a Communications Assistant Apprentice, you will be exposed to media relations, internal communications, design and print, digital communications, and will provide support to colleagues while learning on the job.
You will be a good communicator and able to engage with staff at all levels. You will be organized and full of ideas.
The post holder will assist and support the Communications and Engagement Specialist and the wider communications team in the delivery of all communications.
Main Responsibilities
- Report to and support the Communications and Engagement Specialist and the wider communications team in the delivery of all communications.
- Support the external and internal communications activities within the team and specifically communications engagement role surrounding the Targeted Lung Health programme and development of the Community Diagnostic Centre.
- Maintain the photo library, distribution lists, and contact databases.
- Maintenance of generic communications inboxes and responding to correspondence arriving by email (or forwarding to the right person in the communications team for a response) and logging and tracking responses.
- Support the development and collation of communications resources.
- Monitor media in local and national press and provide summaries to the wider team.
- Maintain media and stakeholder databases.
- Undertake action notes at meetings and tracking of actions.
- Answer the departmental telephone in a professional and courteous manner, directing callers to the most appropriate staff member and taking messages comprehensively.
- Act as a guardian for the NHS and Trust brand guidelines, implementing the guidelines consistently across your work. Contribute to the development of the Trust's brand as required.
- Capture imagery/video and log filming and photography consent documentation in line with GDPR requirements and Trust policies for use in press and social media.
- Develop and maintain positive working relationships with internal and external stakeholders, at all times demonstrating awareness and sensitivity.
- Maintain and enhance your own personal and professional skills and competences, undertake the training required to complete your apprenticeship and your personal development plan.
- Undertake any other duties which might reasonably be required, commensurate with the post.
About Us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching, and research.
We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfill their true potential.
We create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected.
In return, we ask all of our employees to make a commitment to the values, co-created by our staff, patients, and carers, and that unite us as a Trust.
We know that investing in, supporting, and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
