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Administration Assistant

4 months ago

Rochford, United Kingdom Essex Partnership University NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen to join us as an Administration Officer within the ESTEP (Essex Support and Treatment for Early Psychosis) team based at Rochford Community Hospital, Rochford, Essex .

We are looking for an experienced candidate with an excellent level of administration, interpersonal and organisational skills. You will also need to be computer literate with experience of MS Word and Excel and will be given full training on SystmOne as well as other internal systems. SystmOne experience would be an advantage. We are looking for someone with a positive and compassionate approach to supporting patient care. The role will include telephone calls from patients. Successful candidates will be expected to work in the organisation, providing services in a professional, efficient, friendly and polite manner. You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

Main duties of the job

To work as a member of the Directorate's Administration Service ensuring that a high quality and efficient service is provided at all times, which may include giving support and providing cover in other areas as requested. To operate as a centralised administration service providing a comprehensive administration service to support clinical services and functions within the Trust's localities. To provide a competent, friendly and welcoming first point of contact for patients, staff and visitors either by telephone or face to face and to provide efficient data input and administrative support where required. The Administration Assistant will ensure the timely and accurate recording of all activity across services using trust information systems. The postholder will require a team approach to ensure cover for absence across all services / locations and the post holder will be required, on occasion, to relocate to provide this cover.

About us

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;

Season ticket Loans NHS discounts for staff Excellent training facilities and opportunities Buying and Selling annual leave scheme The opportunity to work bank shifts and expand knowledge and experience in other areas Salary Sacrifice schemes including lease cars and Cycle to Work Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff Bank

What is staff bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

Job description

Job responsibilities

To operate as a centralised department providing a comprehensive administration service and functions within the Trusts Localities. The service will ensure the timely and accurate recording of all activity across services using Trust information systems. Post holders, as appropriate, will be required to provide administration duties on behalf of these services. Due to the nature of the role a strong emphasis is placed on safeguarding confidentiality and this forms a pre-requisite for every Administration Assistant. You be required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and managers in a polite and efficient manner. Receive and deal with telephone enquiries, responding appropriately to callers including high risk, vulnerable clients and carers. Maintain strict confidentiality at all times. Record accurate messages and follow them up appropriately in accordance to department guidelines. To deal face to face with patients and families seeking further help/information and to be aware of the needs of the clients and to deal in an appropriate manner with clients who can be hostile. To exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times. Liaise with other Trust Departments, such as Estates and Facilities or IT, regarding maintenance and domestic issues relating to the Unit. Person Specification

Knowledge of IT systems

Essential

Years experience

Desirable

Proven knowledge

Communication

Essential

Years experience

Desirable

Proven experience

Experience in NHS setting

Essential

Experience in NHS setting

Desirable

Proven experience

Administration

Essential

Two years administration experience

Desirable

Proven experience in NHS setting