Administrative Coordinator

2 weeks ago

Rochford, United Kingdom OnetoOne Personnel Full time

Job Summary:

We are seeking an experienced Administrative Assistant to provide high-quality administrative support to our Office Manager in a busy office environment. As an Administrative Assistant, you will be responsible for a wide range of administrative tasks, including answering telephone and email communications, processing new memberships, and preparing communications.

Key Responsibilities:

  • Provide administrative support to the Office Manager, including answering telephone and email communications, and dealing with general enquiries.
  • Process new memberships, complete new member letters, and forward welcome packs.
  • Fulfill literature requests from member organisations, members, and healthcare professionals.
  • Deal with incoming and outgoing mail, including taking outgoing mail to the post office.
  • Accept and record deliveries, including storage of leaflets, promotional items, and stationery.
  • Prepare communications, photocopying, collating, and distributing correspondence as instructed.
  • Attend training courses, such as First Aid or Fire Safety.
  • Assist with the general preparations for meetings and events, including bookings, payments, and dispatch of exhibition equipment.
  • General hardcopy and electronic filing as required.
  • Assist with general office upkeep and cleanliness as and when required.
  • Process member subscriptions and update member information using the database.
  • Accurately allocate renewal payments and donations received online, by cheque, and standing order to the database, and update the spreadsheet.
  • Assist with the management of the company's One2One Support.
  • Efficiently process and record requests for support, ensuring confidentiality, and compliance with data protection and safeguarding regulations.
  • Communicate directly with Support Volunteers to arrange requests for support received from individuals, and other medical professionals.
  • Assist with the maintenance of the Support Volunteer database.
  • Assist with the organisation and participate in virtual and/or in person Support Volunteer training courses.

Requirements:

  • At least three years' experience in an administrative role.
  • Excellent all-round administrative skills.
  • Proficient in the use of standard software packages, such as Word, Outlook, and Excel.
  • A pleasant, caring, and confident approach when dealing with telephone and email enquiries.
  • Ability and sufficient life experience to handle sensitive enquiries of a confidential nature.
  • Experience of processing and managing financial transactions and resolving queries.
  • Ability to work as part of a small team with a 'can do' and 'hands on' approach.
  • Strong interpersonal skills, able to liaise with outside organisations and persons.
  • Ability to work on own initiative, with a confident and pro-active approach to tasks.
  • Excellent organisational and time management skills.
  • Flexible and creative approach to work.
  • Confident approach to lone working, with ability to process tasks unsupervised.

Working Hours:

  • Monday to Friday, 9am to 5pm.
  • Temporary-permanent position.
  • ?£12.00 per hour.

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