Macmillan Cancer Support

1 month ago

StokeonTrent, United Kingdom University Hospital of North Midlands NHS Trust Full time

Job summary

The UHNM Macmillan Cancer Support and Information Centre at University Hospitals of North Midlands NHS Trust is looking for an enthusiastic, proactive, and highly motivated individual to join our friendly and supportive team as a Macmillan Cancer Support and Information Officer.

This is a 12 month fixed term contractand is a secondment opportunity for internal candidates and/or for candidates employed elsewhere in the NHS

If you are dedicated and highly motivated, able to work under your own initiative, open to learning and have experience supporting people living with the diagnosis of cancer, this rewarding post could be the right role for you.

We are looking for someone who has knowledge, experience and understanding of the emotional, physical, and financial effects that impact people affected by cancer and is ready for the next step in their career and wishes to gain experience in this specialist area.

We are a small, friendly, and supportive team and take great pride in creating a working environment where our staff and volunteers feel valued; cared for and part of a service. We value each person's contribution to the service and recognise that this can be an emotionally challenging role, therefore, we encourage and support access to both the UHNM and Macmillan wellbeing support offer and work hard to embed the UHNM values into our working you're a team player and believe in these values too, we'd love to hear from you.

Main duties of the job

Working autonomously, you will have direct contact with individual patients/carers/relatives and professionals to provide access to high quality information and support in relation to cancer in a variety of settings. This will include triage of individual patient needs, provision of verbal and written information , supportive listening, action planning and signposting to available services. you will be responsible for co-ordinating, liaising with, mentoring and training volunteers or newly-recruited staff under the guidance of the Macmillan Cancer Support and Information Services Manager (MCSISM). The post holder will play in key role in the day to day running of the Centres and will be expected to contribute to the development and delivery of a strategic action plan and to deputise for the MCSISM during periods of annual leave and absence. This role will involve working creatively and collaboratively with our wider UHNM colleagues, including our Cancer Nurse Specialist teams; in addition, you will be expected to liaise with other providers and key stakeholders both locally and nationally to develop and raise the visibility of the service, and strengthen our provision of offer to people affected by cancer. You will be able to effectively manage your own time and workload whilst being responsive to the needs of those who access the service, therefore emotional resilience is essential. It is vital, you can adapt well and communicate effectively to any changes.

About us

The Cancer Support and Information Centres have both been refurbished and aim to ensure the availability of timely information acrossthe Trust.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job description

Job responsibilities

See main duties

Training, support and supervision is integral to this post, and it is important that the post holder shows an ability to identify their own learning and development needs and a willingness to undertake further study, both formal and informal to address those needs. We will provide a comprehensive induction programme, including work shadowing, training, and insight visits. We fully support access to both in-house and external training and support. One to one support and regular support sessions with the team will take place.

The role is based across both Royal Stoke University Hospital and County Hospital, Stafford, where you will be required to work within our Macmillan Information and Support Centres and provide outreach provision and engagement across both sites.

*Visits to the Service prior to application are strongly encouraged. If you would like an informal discussion regarding this post or to arrange an insight visit, please contact Emma Kelly, Macmillan Cancer Information Centre Manager.

Person Specification

Essential qualification

Essential

oEducated to degree level or equivalent experience.

Desirable

oRecognised certificated communication skills course or counselling course

Knowledge and Skills, Training and Experience

Essential

oExperience of working with the general public

Desirable

oEvidence of supporting/ mentoring volunteers

Knowledge and Skills, training and experience

Essential

oUnderstanding of audit processes

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