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Cancer Care Support Coordinator
2 months ago
Position Overview
The successful candidate will serve as a welcoming presence in the Cancer Support and Information Centres, assisting patients, caregivers, family members, and healthcare professionals in accessing comprehensive information and support related to cancer care. This role will involve regular engagement at multiple hospital locations, ensuring that individuals receive tailored assistance based on their unique needs. Responsibilities include assessing patient requirements, delivering both verbal and written information, providing empathetic listening, and directing individuals to relevant services.
Continuous training, guidance, and supervision are fundamental aspects of this role. It is essential for the candidate to demonstrate a proactive approach in identifying personal learning and development opportunities, as well as a commitment to pursuing further education, both formal and informal, to enhance their skills.
This position is offered as a fixed-term contract and may be available as a secondment for current employees within the organization or other healthcare settings.
Key Responsibilities
The role entails direct interaction with individuals seeking assistance with their informational needs, which may include cancer-specific inquiries or referrals to services that provide financial or emotional support. The candidate will be responsible for administrative tasks and for maintaining an up-to-date repository of accurate information for display within the Cancer Support and Information Service and various departments throughout the organization. Additionally, the role involves researching new resources and local services to better support those impacted by cancer and managing a directory of available services.
The candidate will also coordinate and mentor volunteers and newly recruited staff, working under the supervision of the Cancer Support and Information Service Manager.
About Our Organization
The Cancer Support and Information Centres have undergone renovations to enhance the accessibility of timely information across the organization.
University Hospitals of North Midlands NHS Trust is recognized as one of the largest and most advanced healthcare facilities in the region, serving a diverse population and renowned for its exceptional services in teaching and research.
With approximately 1,450 inpatient beds across multiple sites, our dedicated workforce of 11,000 professionals provides emergency care, scheduled procedures, and medical treatment.
As a leading center for major trauma in the North Midlands and North Wales, we are committed to offering a variety of development programs to ensure that all staff members have the opportunity to reach their full potential. Our vision is to establish a world-class environment where patients receive the highest quality of care and where the best talent is attracted to learn, work, and innovate.
Job Responsibilities
For additional information regarding this role, please refer to the attached Job Description and Person Specification. This position is also open to secondment opportunities; please consult with your line manager if you wish to explore this option.
For further inquiries or informal discussions, please reach out to the designated contact person.
Required Qualifications
Essential
- A minimum of two years of experience in the NHS with direct patient or public interaction, or experience in a healthcare or social care environment.
Desirable
- Training in communication skills or a qualification in customer service.
Knowledge and Skills
Essential
- Proficiency in providing information through various channels, including face-to-face, email, and telephone.
