Travel Consultant Various Locations throughout Scotland
6 days ago
14th Jun 2024
The Travel Consultant role is a customer-facing position, coordinating quality provision of a fully comprehensive travel service. A Travel Consultant uses a variety of communication methods and technologies to provide guidance and support to clients to ensure the smooth running of their day-to-day travel requirements. The ability to build strong relationships with customers in person, over the phone, and through effective written business communication is vital to develop confidence and trust to maintain a long-term working relationship is essential.
Key Responsibilities
Coordinate fully comprehensive travel provision from door-to-door including flights, accommodation, car hire, visa and travel restrictions support, and other land arrangements Adapt to a variety of clients and their travel policies, preferences, and expectations Proactively suggest creative options, routes, or other travel solutions to save customers money or improve the traveller experience Daily oversight of disruptions and upcoming or completed bookings through an internal messaging centre Manage and make bookings through preferred channels, including NDC Continuous learning & development to stay ahead of the constantly changing business travel environment Build and maintain relationships with travel bookers through daily interaction by phone and email, as well as attending client meetings Flexibility to work in all aspects of the role, taking on tasks as dictated by business.Candidate Requirements
Exceptional customer service skills Excellent attention to detail Marine and Offshore experience is beneficial but not essentialThe role offers the opportunity for Hybrid working and is dependent on commercial demands
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