Senior 24/7 Travel Consultant

3 weeks ago

Clydebank, United Kingdom Northern Marine Group Full time

**The role of a Senior Travel Consultant, 24/7 team, represents the epitome of our customer-centric culture by providing the highest level of care and customer service. Building on the foundation of the Travel Consultant position, the Senior Travel Consultant creates the highest level of customer experience outside of normal office hours. The competent utilisation of communication methods and travel technologies supports clients with complex travel needs, inspiring trust through confident travel support.**:
**Key Responsibilities**:

- Leverage an understanding of marine and offshore crew changes or international corporate travel to provide specialised travel solutions for complex international travel.
- Able to handle high volumes of complex transactions efficiently and accurately, adhering to customer SLAs.
- Seek and share feedback from customers to continually improve our service offerings.
- Assume a leadership role in addressing emergency situations and disruption, ensuring prompt solutions for travellers and communication with customers.
- Develop an in-depth understanding of airlines, airfares, routes, and other travel-related suppliers.
- Demonstrate high level of competency with travel technologies to offer customers a wide range of content and efficient solutions.
- Customer Relationship Management: Nurture long-lasting relationships with customers, demonstrating a thorough understanding of their unique requirements and preferences.
- Customer Meetings and Engagement: Attend customer review meetings and pitches to prospective customers to represent and showcase operational expertise.
- Serve as a role model by consistently following and encouraging best practices as defined by the company to ensure consistent service.
- New Customer Acquisition: Engage with potential new customers during initial contact to provide quotations and supports which instils confidence and trust in our service.
- Embrace new technologies and advocate the adoption of new innovative solutions which enhance our service.
- Actively mentor junior colleagues, sharing your insights and experience to promote their growth and development within the company.

**Essential**:

- Educated to HND level or equivalent experience
- Demonstrable track record in business travel operations
- Extensive knowledge and experience of GDS systems like Amadeus, Sabre, or Galileo
- Demonstrable experience in the travel industry, with focus on marine and offshore travel, or complex international corporate travel.
- Comprehensive understanding of global geography and international destinations to support client interactions and managing complex itineraries.
- Proficient in conflict resolution with an ability to handle customer disputes and challenging circumstances effectively.
- Excellent interpersonal skills
- Extensive experience using MS office tools including Outlook and Excel

**_ The role offers the opportunity for Hybrid working and is dependent on commercial demands_**

Closing date:

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