Assistant Service Manager

2 months ago

Ashford, United Kingdom Ashford & St. Peter's Hospitals NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen for a one year maternity cover secondment as Assistant Service Manager in Breast, ENT & OMFS at ASPH. The main base will be at Ashford Hospital with one day every two weeks spent at St Peters Hospital.

The successful candidate will oversee the smooth running of the patient pathway, including effective management of performance targets for the 18 weeks RTT, cancer targets and 28 day rebooking.

Also the line management of the Band 5 Clinical Office Team Leaders and Central Booking Officers.

Main duties of the job

To work alongside the Service Manager with daily management of PTLs to ensure delivery of RTT and cancer and theatre re-booking targets. To arrange additional capacity for services as required ensuring performance targets are met. To support the daily operational and business management of the department. To support the Service Manager to ensure that the medical rotas are completed six weeks in advance and distributed accordingly. To deputise for the Service Manager as appropriate, including contribution to surgical bed management.

About us

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.

We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.

This is an exciting time to join our Trust, as we work on the expansion of our theatres at Ashford Hospital and move towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures; with care delivered by dedicated, specialist teams in a modern and well-equipped environment.

We hope to use this centre to create an environment of learning and to facilitate training of the next generation of our skilled NHS workforce. Our plans are ambitious - why not, come and be a part of our journey.

Adverts may close early, so applicants are encouraged to submit an application as soon as possible.

Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES OF THE POST:

Operational Management Assisting with the co-ordination of Patient Tracking List (PTL) meetings, which involves:

Understanding performance at a patient level Identifying the necessary action points and delegating to the appropriate staff members accordingly Following up on all actions from previous meetings Escalating to the Service Manager as appropriate Manage clinic capacity whilst proactively preventing two-week rule and 18 week breaches. Request additional clinics as necessary, liaising directly with the Consultants, Doctors, Matron and Sisters, to arrange availability of staff Attend cancer PTL meetings, taking responsibility for completing actions to ensure patients are fast tracked through their pathway to prevent non-compliance with cancer targets Undertake weekly breach analysis, escalating trends to the Service Manager To ensure that the Trusts Patient Access Policy is adhered to in everyday working practice Support the infrastructure which measures performance within the service / division (including RTT reports, e-referrals, and outpatient new to follow up ratios) To work closely with the CBO Coordinators and Appointment Centre to ensure any activity changes are managed smoothly and effectively Person Specification

Qualifications and Further Training

Essential

Educated to degree level or evidence of equivalent level of ability/NHS experience. Evidence of management/leadership courses.

Experience

Essential

Evidence of managing a specific piece of work from initiation to conclusion Understanding of the management of NHS waiting lists Managing staff, and using HR policies Managing conflicting demands and workload pressures - effective prioritisation

Desirable

Health Service Management

Knowledge

Essential

Working knowledge of 18 week pathways and cancer pathways. Understanding HR policies

Desirable

Understanding of rota planning and rota implementation

Skills

Essential

Excellent presentation, verbal and written communication skills Able to provide a customer focussed service

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