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Eye Care Liaison Officer
4 months ago
Job summary
Salary: £30,550 per annum Hours: 35 Hours. 5 days per week, excluding weekends Type of contract: 12 month fixed term contract Location: Wigan Eye Unit, Wigan Health Centre, Boston House, Frog Lane, Wigan, WN6 7LB
RNIB is pleased to announce this exciting opportunity to join the ECLO team as part of the RNIB Eye Care Support is a rewardingrole that will give the right individual the opportunity to make a difference on a daily basis.
In this role, you will be a vital member of the team workingdirectly with people who have sight loss. You will provide critical emotional support, information and advice within a hospital setting at the Eye Clinic at Wigan Eye Unit, Boston House.. This role will be a 12 month fixed term contract covering maternity leave. You will support people with sight loss by identifying their needs then signpost or refer service users, carers, family and friends to other services in the region.
Each day you will support people affected by sight loss helping them to identify their needs, access information and make informed choices which enable and empower them to maintain their independence.
Admin tasks are a large part of this role, you will create and input accurate patient records into a variety of databases and use Microsoft 365 each day.
Main duties of the job
What we are looking for
You will have significant experience of delivering health or social care support services.
Key to this role will be your excellent communication and relationship building skills with patients, colleagues, clinicians and a wide range of cross sector partners.
You must be able to work on your own initiative, have excellent organisational skills and be a confident user of multiple IT systems (Microsoft Office 365, databases and NHS record systems). This service works to an industry acknowledged, quality framework and standard. The service must comply with the NHS Data Security and Protection Toolkit and so there are key processes that have to be followed and are monitored. So, you need to enjoy supporting people but also need to value good record keeping to be successful in this role.
As an RNIB ECLO, you will also complete the RNIB & City University Eye Clinic Support Studies qualification: essential for the role, access to Clinical Supervision, peer support and the opportunity to support RNIBs priority of no diagnosis without support.
About us
What We Offer
RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.
For more information on our available benefits, please visit ourBenefits of Working at RNIB page.
How to Apply
To be considered, you must respond to the questions in our short application form and submit your CV. If youre having difficulty applying, please
Additional Information
Appointment is subject to an enhanced DBS check for engaging in regulated work with children and adults with sight loss.
Interviews will be held on Wednesday 3rd July 2024.
Job description
Job responsibilities
Job Title: ECLO (Eye Care Liaison Officer)
Job Level: M3
Directorate: Services
Department: Eye Care Support Service
Location: WWLEye Unit, Boston House, Wigan WN6 7LB
Type of Contract: Permanent
Hours: 35
Reports to: ECLO Service Manager (North WestEngland)
Purpose of Job:
This is anexciting opportunity to join RNIB Eye Care Support Service at The WWL Eye Unit,Wigan.
In this role,you will be a vital member of the team working directly with people diagnosedwith conditions causing sight loss, their family membersand carers. You will provide critical emotional support, information andguidance face to face within hospital settings, in community locations and viatelephone or digital platforms as required.
Each day youwill support people affected by sight loss to identify their needs, accessinformation and make informed choices which enable and empower them to maintaintheir independence.
You will be critical in developing referralpathways and partnerships with Statutory and Third Sector partners, NHS EyeCare Services and community-based partners to develop referral routes,relationships and partnership working to support the needs of people livingwith a sight condition in Hampshire .
Impact:
Line ManagementResponsibility
No Linemanagement responsibility
Financial Responsibility:
No budget responsibility.
Decision Making Responsibility:
Required to make judgements and to solve problemswithin discipline and within defined area
Main Accountabilities:
1.Provide advice, information, practical andemotional support, to people of all ages affected by sight loss.
2.Provide a person-centred screening of needs bytelephone, in person and via digital platforms, ensuring those affected bysight loss feel more confident about where and how to get support, advice andguidance, signposting and referring patients to a wide range of services andorganisations, as identified in the screening of needs.
3.Develop positive working relationships to establish and maintain referral routes with a range of health,statutory and third sector organisations.
4.Provide basic visual awareness training to eyeclinic staff and others as required.
5.To provide informationand guidance on the certification and registration process for people withsight loss. To support eye clinic staff with the processing of the Certificateof Visual Impairment (CVI)
6.Maintain an up-to-date and comprehensive informationresource relating to services available for people with sight loss.
7.Support patient's, family and carers with advice onfalls prevention and refer to available services where appropriate.
8.When needed, act as an advocate for patients tonavigate the complexities of the sight loss pathway to ensure they receiveappropriate services.
9.Collate and maintain accurate patient records andinput quality data using multiple IT systems. Undertaking high-quality caserecording in line with the highest standards and best practice principles andensuring compliance with all GDPR and information governance policies andprocedures.
10. Engage patients,their family members or carers to gather feedback on the ECLO service.Positively contribute to RNIB evaluation, monitoring and continuous improvementof the service.
11. Attend clinicalaudit meetings, steering groups, forums and other events to promote thebenefits of the service.
12. Positivelycontribute to a range of local and national ECLO team meetings, networks,training and information events. Attend mandatory ECLO seminars and takeresponsibility for own CPD.
13. Ensure thatspecific safeguarding risks, GDPR and regulatory requirements are understood,applied and managed in line with relevant NHS and RNIB policies.
14. Support volunteerswithin the ECLO service and wider RNIB activities, where appropriate
General:
1. Undertake any other duties commensurate with thepost
2. Adhere to all RNIBpolicies and procedures
3. In addition to the safeguarding inductioninformation, you will receive when you join RNIB, you are required to completemandatory safeguarding training
General
The following points are common to all jobdescriptions:
1.Undertake any other duties commensurate with thepost
2.Adhere to all RNIB policies and procedures
3.In addition to the safeguarding inductioninformation, you will receive when you join RNIB you are required to completesafeguarding training, this must be completed within four weeks of joining RNIB.
4.Safeguarding of Vulnerable Adults
To complete training on Safeguarding of VulnerableAdults and be able to understand and implement the training accordance withSafeguarding policies and procedures.
Taking responsibility for reporting any safeguardingconcerns to the Safeguarding Team and Line Manager.
Person Specification
Qualifications
Essential
1Specialist Knowledge, Skills and Experience 1.1Proven experience of delivering information and advice services, preferably within a health, social care or community setting. 1.2Demonstrable experience of delivering person-centred support to customers and their family and carers. 1.3Demonstrable experience of working in health, social care or community support services and understanding the functions of their practitioners. 1.4Proven advanced communication skills, including positively influencing other professionals across health, social care or community services. 1.5Demonstrable IT literacy with proven experience of working with Office 365 and bespoke systems whilst adhering to GDPR Information Governance Policies and maintaining appropriate customer records. 2Planning and Organisational skills 2.1Ability to organise and manage time effectively and to prioritise workload in order to meet deadlines. 2.2Flexibility and adaptability in order to meet the demands of the role and to work within varying locations and different settings. and an ability to work independently and on own initiative. 3Communication skills 3.1Ability to communicate clearly and effectively in a structured way and with a range of individuals, both verbally and in writing. 3.2Experience of the preparation and delivery of presentations to varied audiences in a manner which meets their needs. 3.3Ability to listen to and have empathy with patients whilst remaining impartial and non-judgemental. ECLOs working in Wales the ability to speak Welsh is desirable but not essential. 4Equality, Diversity and Inclusion RNIB expects an understanding of and demonstrated commitment to its Equality Diversity and Policy and to ensure all activities and behaviours are consistent with the Equality, Diversity and Inclusion Policy. This includes all staff activities and their interface with all employees, customers and service users. 5Special Conditions & City University Eye Clinic Support Studies qualification, or a willingness to undertake and obtain the qualification is essential 5.2Adhering to the RNIB ECLO Services Quality Framework and Practice Guidelines. be prepared to travel and attend meetings and training as required which may involve occasional overnight stays. 5.4Appointment is subject to an Enhanced DBS check, as appropriate. Safeguarding is everyone's responsibility. Safeguarding is about preventing and stopping both the risks and experience of abuse or neglect, while at the same time making sure we promote people's wellbeing. It is fundamental to high quality health and social care services. You must always be vigilant in your role and if you are concerned about a child or vulnerable adult report your concerns immediately following the processes set out in the RNIB child and adult protection procedures.