Operations Support Manager

4 weeks ago

Manchester, United Kingdom Support Office Full time

We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for an experienced Operations Support Manager to join our team.

Mobile role across north England, working shift are 5 out of 7, including evenings. 

We are looking for an individual passionate about food, service and people management, who is keen to develop their career to a level of operational excellence.

Your duties will include:

• Manage and monitor all areas of service and standards
• Plan for service improvements in all areas.
• Attend bm craft development opportunities: BIG Forums, etc.
• Ensure BM Caterers concepts and Innovations are implemented and marketed effectively within the business
• Ensure all team HOD’s are aware of required standards and current achievement status
• Communicate regularly with all team members to ensure clear goals are set, feedback sought and ideas shared
• Ensure development of individuals & team is achieved through appraisals, day to day supervision and performance management
• Ensure budgetary targets are achieved, ensuring any controls are in place and monitored.
• Liaise with the client and customers to ensure maximum customer satisfaction
• Ensure efficient and hygienic working practices are consistent in all areas
• A “hands on” operational presence during service periods will be essential every day.

You’ll be educated to Hospitality Diploma level, NVQ or equivalent, with Food Safety Level 3 and Health and Safety at Level 2, plus understand the importance of accurate reporting. You will have 2-3 years’ experience in a similar size organisation working at a senior supervisory level. Immaculate personal presentation will be essential, as will fluent written and spoken English.

Our benefits include:

- Mobile phone and travel expenses allowance - An annual day off for your birthday

- Monthly masterclasses with Michelin-starred chefs.

- Fully funded development courses ranging from levels 2 to 7.

- Discounts and cashback at a wide variety of retail and leisure outlets.

- Cycle-to-work scheme.

- Freedom Friday – a paid day off to volunteer at a charity of your choice.

- Free lunch every workday

- 24/7 access to the Mental Health Charter App.

- Enhanced parental leave benefits.

- Paid leave for fertility treatments.

- Grandparent leave to support your loved ones with their new arrival.

Explore all benefits and more by visiting BM Caterers website

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