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Operations Support Manager
2 months ago
We are seeking a highly skilled Operations Support Manager to join our Support Office team. As a key member of our operations team, you will play a critical role in ensuring the delivery of exceptional service to our customers.
Key Responsibilities:
- Manage and monitor all aspects of service delivery to ensure high standards are met.
- Develop and implement plans to improve service quality and efficiency.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Communicate effectively with team members to ensure clear goals, feedback, and ideas are shared.
- Ensure the development of individuals and teams through regular appraisals, supervision, and performance management.
- Liaise with clients and customers to ensure maximum satisfaction.
- Ensure efficient and hygienic working practices are maintained across all areas.
Requirements:
- Education to Hospitality Diploma level, NVQ or equivalent.
- Food Safety Level 3 and Health and Safety at Level 2 certifications.
- 2-3 years' experience in a similar size organization working at a senior supervisory level.
- Immaculate personal presentation and fluent written and spoken English.
Benefits:
- Mobile phone and travel expenses allowance.
- An annual day off for your birthday.
- Monthly masterclasses with industry experts.
- Fully funded development courses.
- Discounts and cashback at various retail and leisure outlets.
- Cycle-to-work scheme.
- Freedom Friday – a paid day off to volunteer at a charity of your choice.
- Free lunch every workday.
- 24/7 access to the Mental Health Charter App.
- Enhanced parental leave benefits.
- Paid leave for fertility treatments.
- Grandparent leave to support your loved ones with their new arrival.
