Elective Admissions Clerical Officer
2 weeks ago
We are looking for a person that has experience in a customer service environment, is reliable, have a flexible approach to the needs of the service and enjoys working as part of a team and to be committed to the role to ensure a quality service is delivered. If you have a high level of motivation and willingness to learn you can expect a supportive environment and encouragement to learn and develop for future opportunities.
Main duties of the job
- Check patients details and demographics and ensure that Cerner is updated
- On receipt of referral l into the department add all patients to the active waiting list.
- Book Pre-op assessment appointments as required
- Contact patients to agree planned admission dates updating the relevant systems
- Action and monitor healthcare communication
- Send confirmation letters to patients
Working for our organisation
Elective Admissions is a valued service provider to the Trust. We are responsible for the scheduling of patients admission dates for all elective surgery. Our team of 25 admission clerks manage over 90 consultants waiting lists within General Surgery, Orthopaedics, Gynaecology, Urology, Ophthalmology, ENT, Max Fax, General Medicine. Due to an increase in service provision we are looking for an individual with a positive attitude who will work well within the existing team and enable the team to achieve their targets whilst improvements are under taken to provide a quality patient service .
Detailed job description and main responsibilities
- Generate pre-admission lists and pre-operative assessment lists from the Patient
- Check on Cerner that the appointment/procedure is still booked just prior to contact being made with patients/carers.
- Adhere to the pre admission call process. Input, action all appointment outcomes on the healthcare communications service. Document the outcome of the call and any questions asked by the patients.
- Telephone patients/carers to confirm we have their correct contact details and that they will be attending their pre-operative assessment appointment, inpatient or day-case procedures.
- Ensure all patients are treated with tact and sensitivity whilst maintaining confidentiality at all times.
- Contact GP surgeries to obtain correct contact details for patients that we have incorrect information for within our systems.
- Inform Elective Admission Clerks of all outcomes of telephone communication with patients so that any cancellations can be replaced to maintain maximum theatre utilisation.
- Clerical experience in a customer care environment normally minimum of 2 years
- GCSE Maths and English level 4 or above or equivalent or equivalent level or of experience
- Computer literate
- Proven telephone skills to the General Public
- Friendly and caring manner - Able to demonstrate ability in dealing sympathetically and sensitively with people
- Able to work in a team and be supportive with team members
- Good organisational skills
- Able to keep information confidential
- Ability to understand , absorb and comply with detailed procedures
- Familiar with Microsoft packages, Word, Excel, Internet and Email
- Actively seeks to develop their own knowledge, skills and ability
-
Elective Admissions Officer
2 weeks ago
Lancashire, United Kingdom East Lancashire Hospitals NHS Trust Full timeJob OverviewWe are seeking a highly organized and customer-focused individual to join our team as an Elective Admissions Officer. As a key member of our admissions team, you will play a vital role in ensuring the smooth scheduling of patients for elective surgery.Main ResponsibilitiesVerify patient details and demographics, ensuring accurate updates in our...
-
Clinical Pathway Support Officer
3 weeks ago
Lancashire, United Kingdom East Lancashire Hospitals NHS Trust Full timeJob Overview *Previous applicants need not apply* The successful candidate will play a crucial role in assisting the Trust in meeting RTT Performance standards. This position involves aiding in the collection of RTT data for patients navigating clinical pathways, alongside conducting data quality assessments and validations to ensure precise waiting time...
-
AHP Return to Practice Coordinator
3 weeks ago
Lancashire, United Kingdom East Lancashire Hospitals NHS Trust Full timeJob Overview *Previous applicants need not apply* The successful candidate will play a vital role in assisting the Trust in meeting RTT Performance standards. This position involves aiding in the collection of RTT data for patients on clinical pathways and conducting thorough data quality checks and validation to ensure precise waiting times are...
-
Return to Practice AHP
3 months ago
Lancashire, United Kingdom East Lancashire Hospitals NHS Trust Full timeJob overview *Previous applicants need not apply* The post holder will support the Trust to achieve RTT Performance standards. They will assist in RTT data collection for patients on clinical pathways and carry out data quality checks and data validation to ensure we capture accurate waiting times. The post holder will offer advice and support on...
-
Orthopaedic Trauma Care Coordinator
3 weeks ago
Lancashire, United Kingdom East Lancashire Hospitals NHS Trust Full timePosition Overview The Orthopaedic Trauma Care Coordinator is essential in delivering SAFE, PERSONAL, and EFFECTIVE patient care on a daily basis. This role requires expertise in nursing care throughout the patient's journey, from admission to discharge, fostering the development of clinical practices. In this position, you will provide both clinical and...
-
Technical Support Officer Countywide Maintenance
3 months ago
Lancashire, United Kingdom Lancashire County Council Full timeSalary £24,054 - £27,852 Per annum | Full time | Permanent | 37 hours per week | Lancashire | **International Sponsorship **- this role is **not **open to international sponsorship (Shortage Occupations only) Lancashire Highways Service is responsible for the direct delivery of all highways related schemes across the County made up of 4'300 miles of...
-
Correspondence Officer
3 months ago
Lancashire, United Kingdom Lancashire County Council Full timeSalary £27,852-£32,020 Per annum | Permanent, Full Time, 37 hours per week | Inclusion Service - Preston | **International Sponsorship **- this role is **not **open to international sponsorship (Shortage Occupations only) This is a full-time permanent grade 7 (£27,852 to £32,020) post based at County Hall in Preston Are you a highly organised and...
-
Orthopaedic Trauma Care Coordinator
3 weeks ago
Lancashire, United Kingdom East Lancashire Hospitals NHS Trust Full timeJob Overview The primary objective is to ensure SAFE, PERSONAL, and EFFECTIVE patient care on a daily basis. As a specialist in nursing care, you will oversee the entire patient journey from admission to discharge, facilitating the advancement of clinical practices. You will offer both clinical and managerial guidance to nursing and support personnel,...
-
Trauma Coordinator
1 month ago
Lancashire, United Kingdom East Lancashire Hospitals NHS Trust Full timeJob summary To deliver SAFE, PERSONAL and EFFECTIVE patient care daily. You should be an expert in all areas of nursing care from patient's admission to discharge, which facilitates clinical practice development. You will provide daily clinical and managerial leadership to nursing and support staff in the delivery of evidence based patient centred...
-
Social Care Support Officers
3 months ago
Lancashire, United Kingdom Lancashire County Council Full timeSalary £24,054-£27,852 Per annum | Permanent, Full Time, 37 hours per week | Urgent Care and Health Service | **Social Care Support Officers** **Urgent Care and Health Service** **Countywide, Lancashire** **Including - Central Lancashire, West Lancashire, East Lancashire, Fylde and Wyre and Lancaster and Morecambe Bay.** **We are currently recruiting...
-
Apprentice Business Admin Officer Level 3
3 months ago
Lancashire, United Kingdom Lancashire County Council Full timeSalary £5.28 Per hour | Fixed Term, Full Time, 37 hours per week | Ashton Community Science College | - Provide general clerical and administrative support, including word processing, minute taking, filing routine correspondence, distributing mail, basic reprographics, - Undertake reception duties including answering telephone and responding to routine...
-
Social Care Support Officer
3 months ago
Lancashire, United Kingdom Lancashire County Council Full timeSalary £24,054-£27,852 Per annum | Permanent, Part Time, 26.2 hours per week | Urgent Care and Health Service | Pro Rata **We are currently recruiting ** A motivated and decisive **Social Care Support Officer **to work within the **Urgent Care and Health Service **in **Adult Social Care **at **Lancashire County Council.** Our teams are committed and...
-
Asset Management Administrative Officer
3 weeks ago
Lancashire, United Kingdom Lancashire County Council Full timeSalary: £23,893 - £25,979 Per Annum | Fixed term, Part time, 25 hours per week | Pro Rata Pay Award pending Asset Management Division Position: Service Support Officer Salary Range: £23,893 - £25,979 (Grade 6) Note: This position is not eligible for international sponsorship Temporary or Secondment Opportunity (applicants should...
-
Social Care Support Officer
4 weeks ago
West Lancashire District, United Kingdom Lancashire County Council Full timeSalary £25,979 to £29,777 per annum l Permanent l Part time, 37 hours per week l Short Term Support Service West Lancashire Pay Award Pending International Sponsorship – this role is not open to international sponsorship Social Care Support Officer (SCSO) Short Term Support Service West Lancashire £25,979 to £29,777 (Grade 6)...
-
Ward Clerk
3 days ago
Lancashire, United Kingdom East Lancashire Hospitals NHS Trust Full timeJob overview To provide a pro-active and responsive case management role to the ELHT Integrated Discharge service. Be a central point for the ward level case management of complex cases, which contributes towards the assessment of need, discharge plans, and the commissioning and review of services for the safe discharge of patients from hospital....
-
Administrative Support Specialist
3 weeks ago
Lancashire, United Kingdom Bridge Education Full timePosition: School Administrative Support SpecialistWe are looking for a detail-oriented and proactive School Administrative Support Specialist to join our team. The successful applicant will be instrumental in facilitating the effective operation of the school's administrative tasks, providing essential support to both educators and students.Key...
-
Programme Manager
2 weeks ago
Lancashire, United Kingdom MIDAS Specialist Recruitment Full timeWe have a great opportunity for an experienced Regeneration Programme Manager to join our client's regeneration and build team within the local Borough Council, where you will play a pivotal role in revitalising and transforming the community's urban landscape. You will oversee a variety of projects aimed at enhancing public spaces, developing new housing...
-
Programme Manager
2 weeks ago
Lancashire, United Kingdom MIDAS Specialist Recruitment Full timeWe have a great opportunity for an experienced Regeneration Programme Manager to join our client's regeneration and build team within the local Borough Council, where you will play a pivotal role in revitalising and transforming the community's urban landscape. You will oversee a variety of projects aimed at enhancing public spaces, developing new...
-
Programme Manager
2 weeks ago
Lancashire, United Kingdom MIDAS Specialist Recruitment Full timeWe have a great opportunity for an experienced Regeneration Programme Manager to join our client's regeneration and build team within the local Borough Council, where you will play a pivotal role in revitalising and transforming the community's urban landscape. You will oversee a variety of projects aimed at enhancing public spaces, developing new housing...
-
Programme Manager
1 week ago
Lancashire, United Kingdom MIDAS Specialist Recruitment Full timeWe have a great opportunity for an experienced Regeneration Programme Manager to join our client's regeneration and build team within the local Borough Council, where you will play a pivotal role in revitalising and transforming the community's urban landscape. You will oversee a variety of projects aimed at enhancing public spaces, developing new...