Correspondence Officer

6 months ago

Lancashire, United Kingdom Lancashire County Council Full time

Salary £27,852-£32,020 Per annum | Permanent, Full Time, 37 hours per week | Inclusion Service - Preston |

**International Sponsorship **- this role is **not **open to international sponsorship (Shortage Occupations only)

This is a full-time permanent grade 7 (£27,852 to £32,020) post based at County Hall in Preston

Are you a highly organised and proactive individual with excellent communication skills? Do you thrive in a fast-paced environment and have a passion for ensuring effective communication and customer satisfaction? If so, we have an exciting opportunity for you to join our team as a Correspondence Officer within the Inclusion Service at Lancashire County Council.

**Key Responsibilities**:As Correspondence Officer, you will play a crucial role in maintaining effective communication channels between the Inclusion Service and children and young people with special educational needs, their families and other key stakeholders, including elected members. Your responsibilities will include:

- Operating and managing the advice helpline, providing accurate and helpful information to callers and ensuring a high level of customer service.
- Utilising systems and tools, including new technologies to support effective and efficient communication with a range of stakeholders.
- Analysing complaints, feedback, and suggestions received from community members, to identify trends and areas for improvement.
- Collaborating with various departments within the council to ensure appropriate actions are taken to address the points raised in correspondence and feedback.
- Compiling reports and summaries for management review, highlighting key issues and proposed solutions.
- Maintaining accurate records of all correspondence and interactions for future reference and reporting purposes.

To succeed in this role, you will need:

- A strong background in customer service, communication, or related field.
- Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely.
- Outstanding organisational skills and attention to detail to manage a high volume of correspondence and tasks.
- Proficiency in using computer systems and software for generating responses, data entry, analysis, and reporting.
- Empathy and patience when dealing with families and other stakeholders, especially in sensitive or challenging situations.
- The ability to work collaboratively within a team and across departments.

**What We Offer**:

- A dynamic and inclusive work environment that values teamwork, innovation, and continuous learning.
- Opportunities for professional growth and development through training and workshops.
- Competitive salary and benefits package.
- The chance to make a real impact on the community by contributing to improved council services.

**Please ensure you have uploaded and attached your supporting statement to evidence how you meet the criteria for the role. The panel may be unable to shortlist you for interview without this evidence.
In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.

Job Description & Person Specification

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