Head of Spaces

Found in: Talent UK C2 - 1 week ago

London, United Kingdom Broadwick Live Full time

Role: Head of Spaces
Reports into: Director of Broadwick Partner Spaces
Location: London
Contract Type: Full Time, Permanent (42.5 hours per week)


Who we are:

Broadwick is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences.

We believe in redefining spaces and how people experience music, art, culture and recreation by breaking down the traditional barriers. Our history and heritage is deeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on our growing portfolio of venues that includes Printworks London, Depot Mayfield Manchester, The Beams London, Exhibition London and Magazine London.

Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations.

Broadwick Spaces is a business within the company that is composed of three divisions: Broadwick Spaces, Broadwick Partner Spaces and Spaces & Stories. The Broadwick Spaces division includes venues we own or lease and host client events as well as music and culture. The Broadwick Partner Spaces includes venues we manage or operate with external partners and have a focus on client hires. Spaces & Stories is Broadwick portfolio sales agency.


Our team:

We are made up of people who are passionate and dedicated to creating incredible spaces for people to enjoy with a lasting impact. We are a tight knit team full of supportive, talented people who are constantly pushing forward to our next new venue or project.

What we’re looking for:

We’re looking for an exceptional business leader to execute the strategy and deliver the venue business plans for a newly established division within our Broadwick Spaces business. This will be in collaboration with the Director of Broadwick Partner Spaces.

This person will be responsible for executing strategies for growth across their division. They will be accountable for the venue activations, sales, operations and facilities management across the division and line manage the venue leads, sales, operations and property management teams.

Direct reports:

Head of Portfolio Sales Head of Operations Property Manager


What you’ll be accountable and responsible for:

Sales

Responsibility for leading the wider space team in defining and delivering successful sales strategies which includes: competitor analysis identifying new events, opportunities, and markets data segmentation business development and proactive sales relationship management marketing initiatives Responsibility for ensuring all sales targets are achieved and KPIs are constantly monitored based on metrics adopted across the business. Responsible for the highest standards of sales operations across all spaces. Working with Spaces & Stories to define and drive proactive sales strategies and tactics that best support the long and short term sales performance of the venue. In conjunction with Space leads, leading on converting and negotiating multi-year and high value contracts and the management of key high value clients as and when required.

Marketing

Working with the central Marketing team and other space leaders to define data and evidence based marketing strategies across all the spaces you lead. Responsibility for the delivery of marketing strategies and targets, ensuring KPIs are constantly monitored based on metrics adopted across the business. Ensuring the highest standard of marketing operations across all spaces. Acting as brand guardian, growing the brands as agreed with the brand team.

Finance

Ensuring compliance with Broadwick group policies, procedures and metrics across the division. Owning the spaces’ P&Ls in terms of forecasting and reconciliation, reporting these figures to senior leadership. Working with the accounts team to reconcile the spaces’ P&Ls month to month. Providing reports to senior leadership when required. Overall responsibility for debt management.

Operations

Ensuring compliance with Broadwick group policies, procedures and metrics across the division. Defining and streamlining operational policies and processes and their execution by ensuring best practice throughout current spaces and supporting colleagues who might need guidance for new space activations. Being the data guardian and quality controller for your spaces. Educating your team in operations when required, ensuring they fully understand the expected standards and their role in delivering them.

New Spaces

Consulting and advising on new space acquisitions as and when required. Assisting the Director of Partner Spaces in the delivery of new space activations as and when required.

Property Management

Leading facilities management within the division, ensuring delivery of targets and expectations ensuring focus stays on establishing the highest standard processes and execution to ensure profit maximisation through cost control, optimal performance and other portfolio wide initiatives. Adhering to the venue leases / management agreement, legal documentation, Health and Safety Documents, JV contracts and nuances. Educating the team on expectations and leading their day to day work. Collaborating with the facilities management team to ensure their guidance and strategies are integrated in the business effectively. Working with the Facilities Director to educate your teams in facilities management as required, ensuring their full understanding of expected standards and their role in delivering them.

Projects

Planning, delivering, implementing and supporting a variety of projects with the aim of: Supporting Broadwick Group objectives and vision. Successful delivery of the Broadwick Spaces Business Plan. Developing and delivering the Broadwick Spaces regional space strategy. Supporting the development and Best in Class approach for the Broadwick Spaces business. Event Works - ensuring we have a Best in Class approach for all data entry / management in Broadwick Spaces. Working with Kick Digital and the internal teams on team training, updates and development. Working with Spaces & Stories on how Event Works and Salesforce interact.

Team

Liaising with the people team and company payroll across salaries, new starters/leavers and management of the bonus in partnership with the line manager. Supporting the line manager with resource planning and leading on recruitment. Leading on the performance management and development of direct line reports. Managing People/HR proceedings as required. Identifying training needs and guiding team development, working with the line manager and other business directors. Creating a work environment that aligns with Broadwick values and principles.

Other

Working with the space team to manage and develop key Stakeholder relationships (landlords). Carrying out ad hoc duties when required to.


You’ll need to have:

A proven track record of creating and executing business strategies for complex, multifaceted venues. Previous experience of managing, influencing and inspiring teams across multiple venues that consist of sales, operations and facilities management professionals. Experience of working in a leadership position in two or more Broadwick Spaces or equivalent spaces in a Venue Lead or similar level position. At least 5 years of experience working within an event venue sales team or similar. Can demonstrate commerciality through experience of selling profitably, sales negotiations, maximising sales, achieving targets and writing sales strategies. A good understanding of event operations. Demonstrable knowledge of the local venue market and key venue finding agents. Ability to work with clients on all levels and with all areas of the business. With a specific ability to stay calm and focused under pressure. Experience of producing, managing and delivering venue budgets, P+Ls and financial reports in conjunction with finance teams. Strong understanding of how to intelligently collaborate with marketing, brand and venue leaders to deliver evidence based marketing strategies. Ability to set, manage and monitor targets and KPIs for teams of sales, operations and facilities management professionals. Ability to successfully manage multiple venue projects simultaneously through effective prioritisation and multi-tasking. Full awareness of health and safety, compliance, and facilities legislation and codes of practice. Exceptional commercial acumen demonstrated through the alignment of business mission, strategies and objectives. An open, honest communication style. Endless positivity, and a proactive approach to your work. Excellent communication skills - you need to be great at communication to a wide range of people. Proficient in the use of Mac computers, G-Suite and Microsoft Office packages.


Nice to haves:

Relevant H&S Qualifications (IOSH / NEBOSH). Personal Licence Holder. Proficient in the use of Salesforce or other similar CRM software.

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