Reservation Coordinator
3 months ago
About Us:
Individual Restaurants are one of the UK’s leading privately owned restaurant groups with upmarket Italian and Grill restaurants in central London, major UK cities, affluent towns and their suburbs. Our collection includes Piccolino, Riva Blu, Piccolo and our iconic Bar & Grills. We are proud to offer our guests world-class food with a world-class experience by giving our team the tools to develop a world-class mindset.
About the Role:
The Reservations Co-ordinator will be based at our Central Support Centre in Manchester City Centre. The role will support all of our brands & restaurants and provide exceptional customer service to our guests and support to our operations teams on sites. The role will primarily deal with reactive enquiries, and administration regarding group bookings and events, with some upselling.
About the Key Responsibilities:
Guest Service:
Answer all queries via telephone, email and the reservations system in a timely, helpful and friendly manner. Provide exceptional customer service to anyone contacting IRC for any reason. Follow all enquiries and reservations through to completion. Successfully convert all reactive enquiries. Upsell relevant, appropriate packages and menus to the guest during the booking process. Be an effective link between the guest and the site. Know all site layouts, products and capabilities well.Bookings and Events Administration:
Collect all prepayments and menu pre-orders within the required timescale and in line with the company processes. Ensure the sites are clear on all booking requirements, expectations and any special requests. All booking information to be accurate and updated on each reservation and transferred across systems as necessary. Uphold all company bookings policies. Label and annotate all bookings and events with the required information. Support the Sales and Events team with any required communications and administration. Prepare name cards and table planning as needed. Systems and Reporting: Be completely competent and comfortable with the booking system and able to use it to its full capability. Highlight any issues that may arise with booking processes and guest journey as soon as possible. Provide weekly feedback summaries from the guests.Data:
Provide the Sales Managers with introductions to any key bookers you deal with to enable them to meet with them and build local relationships.People:
Build great relationships with the venue team and across the wider business. Liaise with other departments at all times.About the Rewards:
30% off your total food and drink bill at any of our restaurants, any time. Access to up to 40% of your earnt wages, savings and financial well-being tools through our partners at Wagestream. Opportunity to develop and achieve industry-recognised qualifications through our apprenticeship programme. Competitive rates of pay – we pay the best to get the best. Career paths, progression, and training through our in-house training Academy. 3% employer pension contribution. 15% off at Iceland Foods. Enhanced Maternity & Paternity packages. Retail Trust (EAP) Wellbeing and Financial support. Reward Gateway discounts for high street retailers.Documented evidence of eligibility will be required from you as part of the recruitment process, and you must be eligible to live and work in the UK. (Asylum, Immigration & Nationality Act 2006).
-
Reservations Administrator
3 months ago
Manchester, United Kingdom Waterside Hotel & Leisure Club Full timeReservations Administrator Waterside Hotel & Leisure Club - DIDSBURY Manchester, M20 5WZ Full Time - Permanent Waterside Hotel & Leisure Club is a dynamic and customer focused company committed to providing exceptional experiences for our guests and members. We pride ourselves on delivering top-notch service and fostering a positive work environment. As...
-
Reservations Administrator
4 months ago
Manchester, United Kingdom Waterside Hotel & Leisure Club Full timeReservations Administrator Waterside Hotel & Leisure Club - DIDSBURY Manchester, M20 5WZ Full Time - Permanent Waterside Hotel & Leisure Club is a dynamic and customer focused company committed to providing exceptional experiences for our guests and members. We pride ourselves on delivering top-notch service and fostering a positive work environment. As...
-
Reservations Coordinator
1 month ago
Manchester, United Kingdom Aimbridge Hospitality Full timeAbout the RoleWe are excited to announce an opportunity for a Reservations Agent to join our dynamic team at a cutting-edge hotel designed with the modern traveler in mind. This hotel is a pioneering establishment within the TRIBE brand, tailored to meet the needs of today's discerning guests.Who We AreAimbridge Hospitality EMEA is part of the global...
-
Reservations, Meeting
3 months ago
Manchester, United Kingdom Millennium and Copthorne Hotels Full time**The Copthorne Hotel Manchester **has an exciting opportunity for a professional and enthusiastic Reservations, Meeting & Events Sales Coordinator who is passionate about providing an excellent customer experience. This position requires someone who is organised, has high attention to detail and accuracy; ensuring all reservations and enquiry details are...
-
Reservation Coordinator
3 months ago
Manchester, United Kingdom Individual Restaurants Full timeAbout Us: Individual Restaurants are one of the UK’s leading privately owned restaurant groups with upmarket Italian and Grill restaurants in central London, major UK cities, affluent towns and their suburbs. Our collection includes Piccolino, Riva Blu, Piccolo and our iconic Bar & Grills. We are proud to offer our guests world-class food with a...
-
Reservation Coordinator
3 months ago
Manchester, United Kingdom Individual Restaurants Full time**About Us**: Individual Restaurants are one of the UK’s leading privately owned restaurant groups with upmarket Italian and Grill restaurants in central London, major UK cities, affluent towns and their suburbs. Our collection includes Piccolino, Riva Blu, Piccolo and our iconic Bar & Grills. We are proud to offer our guests world-class food with a...
-
Reservations Coordinator
3 months ago
Manchester, United Kingdom Individual Restaurants Full timeIndividual Restaurants are one of the UK’s leading privately owned restaurant groups with upmarket Italian and Grill restaurants in central London, major UK cities, affluent towns and their suburbs. Our collection includes Piccolino, Riva Blu, Piccolo and our iconic Bar & Grills. We are proud to offer our guests world-class food with a world-class...
-
Reservations Coordinator
4 months ago
Manchester, United Kingdom Menzies Aviation Full timeAbout AMI AMI has been at the forefront of the wholesale air freight market since 1976. Developing innovative cargo products and using the latest technologies to create market-leading products and services for our customers: At AMI, we have a simple vision: to be the wholesale freight partner of choice, delivering service excellence. Diversity Please be...
-
Reservations Coordinator
4 months ago
Manchester, United Kingdom Individual Restaurants. Full timeIndividual Restaurants are one of the UK’s leading privately owned restaurant groups with upmarket Italian and Grill restaurants in central London, major UK cities, affluent towns and their suburbs. Our collection includes Piccolino, Riva Blu, Piccolo and our iconic Bar & Grills. We are proud to offer our guests world-class food with a world-class...
-
Reservations Manager
2 weeks ago
Manchester, United Kingdom Climat Full timeJob OverviewWe are seeking a highly motivated and ambitious Senior Host/Reservations Manager to join our team at Restaurant Climat. The successful candidate will have a genuine passion for exceptional hospitality and guest relations, with a drive to continuously improve and learn.Key ResponsibilitiesAssist the management of all aspects of reservations for...
-
Reservations Coordinator
4 months ago
Manchester, United Kingdom Heathrow Personnel Ltd Full time**I'm recruiting for a part time Reservations Coordinator to join a well established company based in Manchester!** **Daily duties will include**: - Arranging collections with hauliers - Issuing collection notes. - Booking with Airlines and checking rates against the quote - Negotiating to get the best rate available at time of booking - Call Answering -...
-
Sales and Reservations Coordinator
2 weeks ago
Manchester, United Kingdom Aimbridge Hospitality Full timeAbout the RoleAimbridge Hospitality is seeking a highly motivated and experienced Reservations and Sales Executive to join our team. As a key member of our Central Reservations Office, you will play a crucial role in driving revenue growth and delivering exceptional customer experiences.Key ResponsibilitiesConvert bookings and generate leads to drive revenue...
-
Sales and Reservations Coordinator
2 weeks ago
Manchester, United Kingdom Aimbridge Hospitality Full timeAbout the RoleAimbridge Hospitality is seeking a highly motivated and experienced Reservations and Sales Executive to join our team. As a key member of our Central Reservations Office, you will play a crucial role in driving revenue growth and delivering exceptional customer experiences.Key ResponsibilitiesConvert bookings and generate leads to drive revenue...
-
Reservations Manager
2 weeks ago
Manchester, United Kingdom Shiko Group Full timeWe are seeking an experienced and highly organised professional to join our growing team at Shiko Group, overseeing bookings for multiple hospitality sites across the region. You will work at our head office, and will be responsible for managing bookings of up to 50 guests, ensuring a seamless booking experience, and driving pre-booked revenue.The ideal...
-
Meetings and Events Coordinator
5 days ago
Manchester, United Kingdom Get Recruited Full timeMeetings and Events Coordinator **About the Role** We are seeking an experienced Meetings and Events Coordinator to join our team at Get Recruited. As a Meetings and Events Coordinator, you will be responsible for handling client inquiries, sourcing venues, and coordinating events for our corporate clients. **Key Responsibilities** * Handle client...
-
Meetings and Events Coordinator
5 days ago
Manchester, United Kingdom Get Recruited Full timeMeetings and Events Coordinator **About the Role** We are seeking an experienced Meetings and Events Coordinator to join our team at Get Recruited. As a Meetings and Events Coordinator, you will be responsible for handling client inquiries, sourcing venues, and coordinating events for our corporate clients. **Key Responsibilities** * Handle client...
-
Event Coordinator
1 week ago
Manchester, United Kingdom Get Recruited Full timeMEETINGS & EVENTS COORDINATORASHTON-IN-MAKERFIELDUp to £29,000 + HYBRID + PROGRESSION + EXCELLENT BENEFITS THE OPPORTUNITY We're recruiting for an experienced Meetings & Events Coordinator to join a well-established business located in Ashton-In-Makerfield. The successful candidate will be based at the companies head office and will be working within...
-
Event Coordinator
1 week ago
Manchester, United Kingdom Get Recruited Full timeMEETINGS & EVENTS COORDINATORASHTON-IN-MAKERFIELDUp to £29,000 + HYBRID + PROGRESSION + EXCELLENT BENEFITS THE OPPORTUNITY We're recruiting for an experienced Meetings & Events Coordinator to join a well-established business located in Ashton-In-Makerfield. The successful candidate will be based at the companies head office and will be working within the...
-
Event Coordinator
6 days ago
Manchester, United Kingdom Get Recruited Full timeMEETINGS & EVENTS COORDINATORA variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.ASHTON-IN-MAKERFIELDUp to £29,000 + HYBRID + PROGRESSION + EXCELLENT BENEFITSTHE OPPORTUNITY We're recruiting for an experienced Meetings & Events Coordinator to join a well-established business...
-
Event Coordinator
6 days ago
Manchester, United Kingdom Get Recruited Full timeMEETINGS & EVENTS COORDINATORWIGANUp to £29,000 + HYBRID + PROGRESSION + EXCELLENT BENEFITS THE OPPORTUNITY We're recruiting for an experienced Meetings & Events Coordinator to join a well-established business located in Ashton-In-Makerfield. The successful candidate will be based at the companies head office and will be working within the new and...
