Residence Manager

2 months ago

Brighton and Hove, United Kingdom EF Education First Full time

Residence Manager

Brighton

Full Time

Are you ready to elevate your career while immersing yourself in a truly global organization? EF Brighton invites you to take the reins as a Residence Manager, overseeing all aspects of student residential accommodation, ensuring our international students have a welcoming home during their studies abroad.

EF Education First’s mission is opening the world through education.

A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about—we welcome you and encourage you to open the world through education.

Your Role

EF Brighton is seeking an organized and enthusiastic team leader to oversee our student residence operations. In this role, you’ll lead a dedicated team responsible for ensuring our international students have a welcoming, safe and comfortable home from home environment. You’ll allocate students to suitable accommodations, maintain the high standards of each residence, and support your team in addressing any student inquiries or concerns.

This is the perfect role for anyone who is passionate about customer service, student welfare and international environments. With opportunities for career growth in a globally recognized organization, this is an exciting opportunity to make a real impact in the student experience.

Responsibilities

Allocating accommodation appropriately Ensuring EF residences are well maintained, safe and welcoming Recruiting, training & managing a team of staff including weekend and night workers Financial management including setting & following budgets and optimising occupancy Management of external services & liaison with suppliers such as cleaning & catering Efficient administration of all aspects of residential accommodation Managing student enquiries and issues Communicating effectively with sales colleagues Confirming bookings and changes to bookings within our Gold Standards Emergency phone duties on rota

Requirements

A flexible approach to hours of work undertaken is essential Experience of managing or leading a team desirable Experience in residence or hotel management or similar role desirable Highly motivated, energetic, positive Customer service orientated, friendly & approachable manner Able to remain calm under pressure & to diffuse potentially difficult situations Sensitive to needs of international students living away from home Excellent communicator with students, colleagues, and external clients Attention to detail, organized & thorough Right to work in the UK Clear DBS check and two references

Why you will love EF Brighton

Continuous professional development for all staff Work in a truly international environment Regular social events Ambition is nurtured and fast-tracked career enhancement opportunities are provided Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition Global career opportunities Employee Assistance Program Private health insurance Life insurance Access to EF Hello language learning Campus moments away from Brighton beach


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EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment.References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18.Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required.Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.

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