Junior Customer Support Representative

2 weeks ago

Milton Keynes, United Kingdom Zoho Corporation B.V. Full time

Are you adynamic and ambitious Customer Support professional looking tokickstart your career in the technology industry Zoho is seeking ahighly motivated Junior Customer Support Specialist to join ourtalented team and be part of our exciting growthjourney.

Thisis an excellent opportunity for a selfstarter with a passion forCustomer Support to gain valuable experience and grow within theorganization.

Aboutus

Welcometo the fascinating world of Zoho where innovation efficiency andcustomercentric solutions converge to transform businesses acrossthe continent. As one of the leading providers of cloudbasedsoftware and services Zoho has been at the forefront of empoweringorganizations of all sizes to thrive in the digitalage.

Privatelyheld and deeply committed to solving problems through globalcollaboration our organisation believes in experimentationiteration and following yourinstincts.

ZohoCorporation is a leading provider of SaaS products empoweringbusinesses worldwide with innovative solutions. We are seeking adedicated Junior Customer Support Representative to join our teamand provide exceptional support to our customers in the Europeanmarket.

Learnmoreaboutusourcustomersourstoryandourpeople.


KeyResponsibilities
  • Learnand master Zohos suite of SaaS products to become a productexpert.
  • AssistEuropean customers via phone chat and email addressing inquiriestroubleshooting issues and providing productguidance.
  • Collaboratewith crossfunctional teams to ensure prompt resolution of customerconcerns.
  • Maintainaccurate and detailed records of customer interactions andresolutions.
  • Contributeto the creation and improvement of supportdocumentation.

Requirements
  • Fullprofessional proficiency inEnglish.
  • Basicunderstanding of software programs; prior experience with SaaSproducts is anadvantage.
  • Abilityto learn quickly and adapt to evolving productfeatures.
  • Excellentproblemsolving and analyticalskills.
  • Comfortableworking in an officeenvironment.
BonusSkills:
  • Proficiencyin one or more European languages such as German French Spanish orDutch
  • Previouscustomer supportexperience.
  • Basicprogrammingknowledge.


Benefits
  • Competitivesalary package aligned with candidates qualifications experienceand the market value of therole
  • Continuoustraining and professional developmentopportunities
  • Supportiveand inclusive workenvironment
  • Cleardevelopment plan in the short medium and longrun
  • Participationin coaching and mentoringschemes
  • Opportunityto work with a global team and contribute to the growth of aleading technologycompany

Joinus today and be part of a company that is revolutionising the waybusinesses operate. Together lets shape the future of businesssoftware

Thesuccessful candidate will be subjected to background verificationin compliance with the national legislation and market standards.

Bachelor's degree in Computer Science, Information Technology, or arelated field (or equivalent work experience). Proven experience ina presales or technical consulting role, preferably in the ITindustry. Strong knowledge of infrastructure technology solutions,including IT security, service management, endpoints management andmonitoring and IT analytics. Excellent communication andpresentation skills, with the ability to convey complex technicalconcepts to both technical and non-technical audiences.Demonstrated ability to build relationships and collaborateeffectively with prospective clients, customers and internalstakeholders. Strong analytical and problem-solving skills, with akeen attention to detail. Self-motivated and proactive, with theability to work independently and manage multiple taskssimultaneously. Flexibility to travel as needed to meet withclients and attend industry events

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