Customer Support Engineer

4 weeks ago

Milton Keynes, United Kingdom Trimble Full time

Your Title: Customer Support Engineer
Job Location: Hybrid from our Milton Keynes Office - 3 Days office based, 2 Days home based
Our Department: MEP
 
As one of our Customer Support Engineers, you will work with national Mechanical, Electrical & Plumbing clients to solve their issues on some of our MEP application software (Prodesign, Protect). You will be personable, a strong communicator and have an understanding of electrical design and electrical engineering concepts so that you can best advise our clients on the most suitable solution for them. The clients that you will support will be across the construction and infrastructure sector, who will be working on projects with budgets from £100,000’s to the tens of millions, so they need best in class support and that is what you will provide.


As one of our Customer Support Engineers, you’ll report into our Client Services Manager, working alongside your fellow Engineers you will provide a quality support service, problem solving electrical design and calculation queries with a focus on emerging 3D applications. Ownership of customer issues and queries ensuring timely, successful resolutions or escalation of those is a significant part of this position.


To be successful in this role, ideally you will have either an academic background in electrical engineering or have experience in this field. Trimble’s MEP products are some of the leading mechanical, electrical and plumbing softwares in the industry and we’re constantly improving with increased inter-connectivity between applications. If technology and improved ways of working don’t excite you then this likely isn’t the position for you. 


If you are interested in best in class software, electrical design/engineering and enjoy providing our clients with the solutions they need then you have the opportunity to join a growing global tech business who will invest in you and develop your knowledge of the construction sector and construction software.
 
What You Will Do:

Provide problem solving service for customers relating to electrical design calculations Assist in the resolution of customer defects to ensure satisfactory completion in accordance with company procedures Identify bugs, find the root cause of defects as they are found, collect data and analyse reasons and report issues in a clear and understandable Liaise with internal and external support staff and developers to understand customer issues and where appropriate, propose, plan and manage the implementation of the solution working directly with all parties.


What skills & experience you should bring: 

Electrical Design/Support Engineer experience Any Revit knowledge would be an advantage Appreciation and good understanding of Electrical British Standards and regulations (BS7671). Good interpersonal skills, with the ability to reason, influence and negotiate between the various stakeholders. Proven collaborative working experience in managing multiple concurrent issues and liaising with other departments and stakeholders Have strong time management and organisational skills


What we will offer you:

Competitive salary with annual salary increases Access to our Employee Stock Purchase Plan (ESPP) 25 days holiday in addition to public holidays Trimble Survivor Benefit (6x base salary) Trimble’s company pension scheme Income protection arrangements

 
About Trimble MEP:
Our portfolio of construction management software solutions for today’s MEP contractors and engineers—combined with our commitment to innovation and service—has made us an industry leader in over 150 countries. We’ve earned the trust of our clients because of our extensive knowledge in specialty trades and expertise in positioning technologies.
 
Trimble’s Inclusiveness Commitment:
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.


Trimble’s Privacy Policy
 

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