Customer Support Technician

2 weeks ago


Milton Keynes, Milton Keynes, United Kingdom BCT Resourcing Full time

Customer Support Technician:
Spanish/German SpeakingMilton Keynes,Buckinghamshire£30,000 per annumMy clients in North Bucks have an immediate requirement for a
Customer Support Technician:
Electronics.
This role is commutable from Milton Keynes, Newport Pagnell, St. Neots, Biggleswade, Sandy, Bedford.
My clients are a world leader in in the design, manufacture and continuous improvement of wireless condition monitoring solutions. Their technology is used in 35 countries in rail, construction and mining.

More than 30,000 sensors were installed last year, helping users manage ground and structural movement, landslide risk, geotechnical behaviour, rail track movement and much more.

They are seeking the right individual to join their Customer Support team.

This is a full time hybrid role, working from the office 3 days a week, and working remotely from home for the remaining 2 days.


Main Duties & Responsibilities:


As a Customer Support Technician, you will take a hands-on role in providing support for customers ahead of, during and after the installation of new projects, replacements, and changes.

The role also involves training customers and preparing equipment for dispatch for new projects and replacements.

Reporting, Location & Travel:
This role reports to the Team Lead and Global Customer Support Manager.

A hybrid role split with 3 days in the office and 2 days working remotely, with an occasional requirement for national and international travel, primarily to meet customers and support product deployment.


Key Responsibilities:
Responsibilities include, although are not limited to the following:

  • Clarifying customer technical requirements ahead of new project installations and briefing the production team.
  • Supporting customers during project installation.
  • Setting up monitoring diagrams, users, alerts and calculations.
  • Attending site when required to support customer installations or investigate reported faults.
  • Assisting customers with technical queries and fault reports by phone, email and through a helpdesk ticket system.
  • Managing the return and replacement of faulty equipment.
  • Assisting with fault diagnosis and contributing to fault reduction.
  • Providing training to customers mostly using teleconferencing, sometimes on site or in the company facility.
  • Configuring equipment to customer specifications, fitting mounting brackets and ancillary equipment, packing for dispatch.
  • Receiving returned equipment and diagnosing faults.
  • Carrying out minor repairs and refurbishment of equipment.
  • Other duties as assigned

Relevant Knowledge & Experience:
Candidates should assess their suitability against the following essential and/or desirable relevant knowledge and experience:Essential:

  • Demonstrable experience of customer service in an engineering, or technical environment.
  • Excellent customer relations skills.
  • Fluent in English.

Languages:
spoken/written Spanish and/or German

Desirable:

  • Good ability with Excel, and other Office apps.
  • Understanding of IP Networking.
  • Experience of working within monitoring.
  • Site experience in Rail and/or Construction is preferred.
  • Other spoken/written languages such as French or Italian

Package:
Salary to c£35k, negotiable for a candidate with extremely well matched skills & experience.
Workplace Pension Scheme with matched employer contributions.
Life Assurance scheme.
Cycle to Work Scheme.
Tech Purchase Scheme.
Learning & Development scheme including a variety of training courses.

To apply for this
Customer Support Technician:
Electronics role in North Bucks please contact us ASAP

  • Milton Keynes, Milton Keynes, United Kingdom IC Resources Full time

    An excellent opportunity has become available for a Customer Support Technician to join a leader in the design, innovation and manufacturer of wireless and sensing solutions.As a Customer Support Technician you will have a number of core responsibilities that include:Technical customer supportFault-findingManaging returns and replacements of faulty...


  • Milton Keynes, Milton Keynes, United Kingdom Blue Marble Recruitment Ltd Full time

    My clients in North Bucks have an immediate requirement for a Customer Support Technician: Electronics. This role is commutable from Milton Keynes, Newport Pagnell, St. Neots, Biggleswade, Sandy, Bedford. My clients are a world leader in in the design, manufacture and continuous improvement of wireless condition monitoring solutions. Their technology is used...

  • Master Technician

    4 weeks ago


    Milton Keynes, Milton Keynes, United Kingdom Auto Skills UK Full time

    MASTER TECHNICIANBasic Salary &OTE:£46,000 Location: Milton Keynes This is an exciting challenge for a Senior Vehicle Technician or Master Technician to really make it their own position in helping to support the company in driving the business forward. Responsibilities of a Master Technician Support the workshop and the service team. Diagnose highly...

  • Machine Technician

    2 days ago


    Milton Keynes, Milton Keynes, United Kingdom ALPLA UK Limited Full time

    What you will enjoy doingPurpose of job/mission:To ensure that the moulding machines run to the specification established by the Technician Department and that the containers are produced to the customers agreed specification – also a focus on minimizing downtime and scrap levels.Tasks & responsibilities:To ensure that moulding machines and ancillary...

  • Machine Technician

    4 days ago


    Milton Keynes, Milton Keynes, United Kingdom ALPLA UK Limited Full time

    What you will enjoy doingPurpose of job/mission:To ensure that the moulding machines run to the specification established by the Technician Department and that the containers are produced to the customers agreed specification – also a focus on minimizing downtime and scrap levels.Tasks & responsibilities:To ensure that moulding machines and ancillary...


  • Milton Keynes, Milton Keynes, United Kingdom Amazon TA Full time

    Join us in the Amazon Reliability Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network.We are looking for a motivated technician who enjoys working in a team.The job is about maintaining our equipment in a safe way to a high standard. Focusing on planned preventative maintenance you will engage...


  • Milton Keynes, Milton Keynes, United Kingdom Xero Full time

    Customer Experience Specialist - AccountingMilton Keynes, UKCustomer - Customer Experience /Permanent /On-siteApply for this jobHow you'll make an impactXero's Customer Experience Team works together to provide 24/7 support to Xero users. We are Xero brand ambassadors and aim to delight our customers and make it easy for them to see how Xero adds value to...


  • Milton Keynes, Milton Keynes, United Kingdom Xero Full time

    How you'll make an impactXero's Customer Experience Team works together to provide 24/7 support to Xero users. We are Xero brand ambassadors and aim to delight our customers and make it easy for them to see how Xero adds value to their business. The Customer Experience Specialist plays a key role at Xero and within Xero's Customer Experience team. You will...


  • Milton Keynes, Milton Keynes, United Kingdom IT Talent Solutions Ltd Full time

    Full time onsite for probation for 3 months then hybrid working2 days remote / 3 days onsite. £28,000 to £35,000 paOur client are a luxury retail brand in Milton Keynes. seeking a skilled IT professional with well-rounded skills in SQL data base skills, an additional any basic understanding of .NET C# Development and IT support will be beneficial. This...


  • Milton Keynes, Milton Keynes, United Kingdom Network Rail Full time

    As a Business Systems Support Assistant, you'll provide professional, technical and operational support and guidance to the functions and key stakeholders of the multiple systems used across the business. Acting as a single point of contact for the logging of faults, queries and requests. Providing first-level service desk support, including investigation...

  • EDS CAD Engineer

    2 days ago


    Milton Keynes, Milton Keynes, United Kingdom JR United Kingdom Full time

    Position: EDS CAD Engineer *NX EXPERIENCE REQUIRED* Duration: 6 month contract Location: Milton KeynesWorking Pattern Hybrid, 3 days onsite, 2 days WFH (Flexibility required)Essential Criteria: CAD, 2D & 3D drawing data and design (UG NX)Engineering system supportProject Product DataTo support all project 2D, 3D data design and drawings at customer...

  • Security Colleague

    2 weeks ago


    Milton Keynes, Milton Keynes, United Kingdom Asda Full time

    Security Colleague - Milton Keynes Job TitleSecurity ColleagueLocationMilton KeynesEmployment TypePart timeContract TypePermanentHours per Week30SalaryCompetitive salaryCategoryRetail Hourly Colleagues, Store OperationsClosing Date14 May 2024About the Role??To be employed in this role you must be over the age of 18 and pass a basic level safeguarding...

  • Credit Controller

    3 weeks ago


    Milton Keynes, Milton Keynes, United Kingdom Page Personnel Full time

    The Credit Controller position is vital for managing and maintaining the financial and credit risk for a large company. The role involves a strong focus on accounts receivable, credit control and requires excellent attention to detail.Client DetailsThis company is a large organisation with an established presence in Milton Keynes. As a retail giant, it...

  • Legal Counsel

    3 weeks ago


    Milton Keynes, Milton Keynes, United Kingdom Michael Page Legal Full time

    This role requires a proficient Legal Counsel with proven experience in handling litigation work who will provide first-rate legal advice and guidance across the business, primarily focusing on litigation matters. The successful candidate will be a vital part of the legal team, offering comprehensive legal support in the Automotive sector.Client DetailsA...

  • NPI Engineer

    4 weeks ago


    Milton Keynes, Milton Keynes, United Kingdom BCT Resourcing Full time

    NPI Engineer - Electronics - N BucksMilton Keynes£35,000 per annumMy clients in North Bucks have an immediate requirement for an NPI Engineer - Electronics.This role is commutable from Milton Keynes, Newport Pagnell, St. Neots, Biggleswade, Sandy, Bedford.My clients are a world leader in in the design, manufacture and continuous improvement of wireless...

  • Assistant Accountant

    19 hours ago


    Milton Keynes, Milton Keynes, United Kingdom C.Ln Full time

    TSRN are looking for an Assistant Accountant for one of their dynamic clients in Milton Keynes. Ths iis a hybrid role, with many opportunities for he right person. Some duties incluse:Ensure all employees ex[penses are checked, processed and posted to Sage 200Ensure corperate credit card statements are sent to the relevant employees, as well as processing...

  • Cleaner

    4 weeks ago


    Milton Keynes, Milton Keynes, United Kingdom Pinnacle Group Full time

    Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200...

  • Accounts Assistant

    2 weeks ago


    Milton Keynes, Milton Keynes, United Kingdom Scania Limited Full time

    Company description: SGB Job description: Accounts Assistant Scania Financial Services have an exciting opportunity for an Accounts Assistant to join the team. Your responsibilities will include monitoring and reporting daily cash flow and treasury loan requirements, handling daily pay-outs and approving expenses for processing. You are organised and...

  • Van Driver Cat B

    4 weeks ago


    Milton Keynes, Milton Keynes, United Kingdom The Best Connection Employment Group Full time

    Title: Van Driver Cat B / Van & Trailer Driver (B+E)The Best Connection is looking for experienced van drivers for a variety of clients based in Milton Keynes. The desired candidate must be local and live within the Milton Keynes/Buckingham area.The Best Connection is an Industrial and Driving agency who provide temporary and permanent staffing solutions. We...

  • Compliance Officer

    3 weeks ago


    Milton Keynes, Milton Keynes, United Kingdom The Curve Group Full time

    Compliance Officer (FTC)FTC - 6 monthsLondon - Milton Keynes - WilmslowRole purposeThis is a 6-month FTC to support the Head of Compliance in ensuring that the Bank adheres to its regulatory compliance responsibilities by providing appropriate compliance oversight over the Bank's operational environment. This will be provided through advisory support and...