Customer Support Advisor 1

2 weeks ago

Milton Keynes, United Kingdom occy Full time
About the Role

Are you looking for a role that offers variety, hybrid working, and training and development in a growing software company that’s doing exciting things for the recruitment industry?

Are you organised, customer-focused, and looking for a new challenge that gives you the opportunity to learn new things and utilise your excellent customer support skills?

Whether you’re already working in a customer support or administration role and are looking for a new opportunity, returning after a career break, or looking to take your first step into a software business where you can apply and grow the skills you have developed elsewhere, this Customer Service Executive role could be the opportunity for you


Job Opportunity

We’re occy, and we’re on a mission to make hiring human again by providing recruitment software that makes volume recruitment easier.

Due to business growth, we are looking for a Customer Support Advisor to join our team. This is a truly unique opportunity, giving you exposure to various areas of the business and allowing you to train and potentially progress into a role that truly interests you.

We are open to varied career backgrounds, as we are looking for the right person who loves to help customers, is a real team-player, is organised, accurate and detail-orientated, applies themselves to get things done, and has a strong desire to learn new skills and develop themselves.

This Customer Service Executive role would suit candidates who are naturally customer service-focused with skills or experience in data entry, customer support, admin, as a Customer Service Assistant, Customer Service Advisor, Admin Assistant, or Administrator. If this sounds like you, apply today, and we will be in touch with the next steps


Additional info

This is a hybrid role requiring you to work a minimum of two days a fortnight in our offices based in Milton Keynes. Additional office-based working may be required dependent on business needs.


Essential Skills

The Customer Service Executive will play a vital role in supporting our busy Customer Services team with various tasks dependent on business needs. This is a responsive role, and tasks will vary from day to day. You will be given full training and gain a deeper understanding of SaaS recruitment software.

With every day offering different challenges and opportunities, your duties may include:

  • support customers through their product onboarding process.
  • setting up and testing new customer systems and career websites.
  • maintaining best-practice systems for industry verticals and sales demo environments.
  • helping customers with support questions and issues and managing 1st and 2nd line support.
  • liaising with the Development team on system issues and resolutions.
  • assisting with managing and updating content and FAQs for customer online learning systems.
  • assisting in the management of system update notifications and releases.
  • assisting customers with Advertising Media advertising questions, job advert posting, and liaising with the industry job boards and the Head of Operations to monitor posting credit levels.
  • ensuring customer records are set-up, accurate, and maintained in customer management systems.


Essential skills

  • Previous experience in a customer support or administrative role
  • Comfortable and confident using MS Office, particularly Excel.
  • Consistently accurate data entry skills.
  • Organised, and comfortable reviewing workload to meet changing priorities.
  • Friendly and helpful communication style, comfortable speaking to customers, external contacts, and colleagues at all levels.


Desirable skills

Full training is provided for this role, however, experience working with any of the following would be an advantage, or similar platforms:

  • Freshdesk
  • HubSpot
  • SaaS

About Company

We’re occy, and we’re on a mission to make hiring human again.

occy was made by recruiters, for recruiters to challenge the fundamentals of volume recruitment, reimagining the process to make recruiter’s lives easier with faster, low-cost hiring. We created occy to take care of all the robotic, repeatable hiring admin work, making it easier to hire again, and again.

occy is much more than a traditional ATS. It’s an end-to-end recruitment platform specifically designed for high volume, hourly hiring.

We enjoy a vibrant and connected company culture and are excited to welcome talented people to our growing team. 


DE&I

Here at occy we know that our continued success is all down to our creative and talented team. We celebrate diversity and embrace the ideas, contributions, and company culture it creates.

Our inclusive and supportive working environment has empowered us to do great things, and we strive to represent everyone in our community as we continue our journey. We are committed to providing a welcoming and inclusive workplace for everyone, and welcome applications from all enthusiastic and driven individuals.


Benefits
  • Hybrid working
  • Wellness & Mental Health program
  • Benefits package including Private Healthcare after probation
  • Pension
  • 25 days holiday increasing to 30 by one day per calendar year
  • Access to training & development
  • Career progression opportunities
  • Exposure to various areas of a busy SaaS recruitment software company

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