Administrator/customer Service Advisor
1 month ago
**Are you an administrator or customer service advisor with experience in the automotive industry?**
We're recruiting for our client, a busy vehicle repair company in Bletchley. This is a customer-facing position where you'll handle inbound enquiries in person and over the phone at the company's front desk as well as perform general administration tasks to help keep the business running smoothly.
The role will include dealing with customers face-to-face and via telephone.
**Key Responsibilities**
- Liaising with customers in person and taking phone inquiries
- Booking jobs for customers
- Check-in and release of customer vehicles before and after repair
- Liaising with Insurance companies and updating customers' insurance details using online systems
- Calling customers to update them on the status of repairs
- Managing reservations and maintenance for loan cars
- Taking payments from customers
- Performing ad-hoc administrative tasks as needed
**Skills and Experience**
- Previous experience in a Reception or Customer Service role
- Previous automotive experience is desirable
- Well presented and have a good telephone manner
- Well organised
- Solid administrative skills and computer literate
**Do you like the sound of this role? If you have the experience listed above, then we want to talk to you**
**Job Type**: Permanent
**Salary**: £20,000.00-£30,000.00 per year
Schedule:
- Monday to Friday
**Experience**:
- automotive industry: 1 year (required)
Work Location: In person
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