Mobile Provisioning Coordinator

1 month ago


Nelson, United Kingdom Daisy Communications Full time
Job Description

Salary: £22,308.00

Location: Nelson

Working Hours: Monday to Friday 9:00-17:30

Responsibilities

  • Task management.
  • Make welcome/confirmation calls and send confirmation e-mails.
  • Accurate input of order details onto all systems.
  • Liaise with customers/business and resellers partners regarding order queries/amendments.
  • Provide technical advice to customer/business partners/resellers and internal staff.
  • Placement of all order types on Daisy Central and other Portals.
  • Co-ordinate jobs with end users.
  • Deal with order rejections.
  • Liaise with customers and business partners to resolve issues and provide regular updates.
  • Raise and resolve provisioning escalations and faults.
  • Check all accounts are set-up and billing correctly.
  • Schedule and action all tasks to completion within specified timescales.
  • Follow all procedures and deliver high level customer service for maximum customer satisfaction.
  • Work towards set KPI’s, goals and objectives.
  • Ensure all systems are kept fully updated for each action and point of customer contact.
  • Complete any required reporting.
  • Deal with internal queries as required.

Qualifications

  • Excellent telephone manner
  • Ability to manage own workload
  • A ‘can do’ and positive attitude towards work and personal development
  • Excellent communication skills both verbal and written
  • Experience with Microsoft Products (Excel, PowerPoint, Word, (preferred but not essential)
  • Previous experience working in Mobile (preferred but not essential)


Additional Information

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in the more you get out.

We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.

Here are some of the benefits that we offer…

  • 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days
  • £500 referral scheme bonus
  • Professional development to help you achieve your personal goals
  • Eye care vouchers available and discounted Medicash membership
  • Sim deals for you and your family/friends
  • Access to discounts and savings at more than 1,200 retailers
  • An additional day off on your birthday or if you're getting married


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