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Provisioning Coordinator

1 month ago

Nelson, Lancashire, United Kingdom Daisy Communications Limited Full time
Job Summary

We are seeking a highly skilled Provisioning Coordinator to join our team at Daisy Communications Limited. As a key member of our provisioning team, you will be responsible for managing orders, coordinating installations, and providing exceptional customer service.

Key Responsibilities
  • Manage and coordinate orders from receipt to completion, ensuring timely and accurate delivery.
  • Coordinate with customers, suppliers, and internal teams to resolve queries and issues.
  • Provide technical advice and support to customers and internal staff.
  • Place orders on Openreach and other supplier portals, ensuring accurate and timely processing.
  • Coordinate engineer visits and schedule tasks to completion within specified timescales.
  • Deal with order rejections and liaise with customers to resolve issues.
  • Ensure all systems are kept fully updated for each action and point of customer contact.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to manage own workload and prioritize tasks effectively.
  • Previous experience of Microsoft packages and telecommunications industry.
  • Positive attitude towards work and personal development.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • Collaborative and dynamic work environment.