Business Service and Provisioning Specialist

1 month ago


Nelson, Lancashire, United Kingdom Daisy Communications Full time

Job Summary:

We are seeking a highly skilled Business Service and Provisioning Executive to join our team at Daisy Communications. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the smooth provision of our services.

Key Responsibilities:

  • Handle incoming customer service calls and tickets within service level agreements.
  • Process account changes, including account holder name, billing address, barring roaming, spend caps, new connections, and upgrades for EE, O2, and Vodafone.
  • Highlight non-conformance and manage customer repair and returns.
  • Provide delivery updates to awaiting customers.
  • Support outsourced partner services.

Requirements:

  • Experience in B2B customer service.
  • Ability to build strong relationships with managers, partners, and colleagues.
  • Ability to multitask and prioritize between several tasks.
  • Excellent communication skills.
  • Mobile dealer experience with EE, O2, and Vodafone.
  • Experience with mobile telecommunications is an advantage.

Benefits:

  • 25 days' holiday, plus bank holidays, and an additional day for each year of service up to 30 days.
  • £500 referral scheme bonus.
  • Professional development opportunities.
  • Eye care vouchers and discounted Medicash membership.
  • Access to discounts and savings at over 1,200 retailers.
  • An additional day off on your birthday or if you're getting married.


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