Business Service and Provisioning Specialist
1 month ago
Job Summary:
We are seeking a highly skilled Business Service and Provisioning Executive to join our team at Daisy Communications. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the smooth provision of our services.
Key Responsibilities:
- Handle incoming customer service calls and tickets within service level agreements.
- Process account changes, including account holder name, billing address, barring roaming, spend caps, new connections, and upgrades for EE, O2, and Vodafone.
- Highlight non-conformance and manage customer repair and returns.
- Provide delivery updates to awaiting customers.
- Support outsourced partner services.
Requirements:
- Experience in B2B customer service.
- Ability to build strong relationships with managers, partners, and colleagues.
- Ability to multitask and prioritize between several tasks.
- Excellent communication skills.
- Mobile dealer experience with EE, O2, and Vodafone.
- Experience with mobile telecommunications is an advantage.
Benefits:
- 25 days' holiday, plus bank holidays, and an additional day for each year of service up to 30 days.
- £500 referral scheme bonus.
- Professional development opportunities.
- Eye care vouchers and discounted Medicash membership.
- Access to discounts and savings at over 1,200 retailers.
- An additional day off on your birthday or if you're getting married.
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