Provisioning Support Specialist

4 weeks ago


Nelson, Lancashire, United Kingdom Daisy Communications Limited Full time

Job Summary

We are seeking a Provisioning Support Specialist to join our team at Daisy Communications Limited. As a key member of our provisioning team, you will be responsible for managing tasks, making welcome calls, and sending confirmation emails to customers.

Key Responsibilities

  • Manage tasks and ensure timely completion.
  • Make welcome calls and send confirmation emails to customers.
  • Accurately input order details onto all systems.
  • Liaise with customers and business partners regarding order queries and amendments.
  • Provide technical advice to customers and internal staff.
  • Place all order types on Daisy Central and other portals.
  • Coordinate jobs with end users.
  • Deal with order rejections.
  • Liaise with customers and business partners to resolve issues and provide regular updates.
  • Raise and resolve provisioning escalations and faults.
  • Check all accounts are set up and billing correctly.
  • Schedule and action all tasks to completion within specified timescales.
  • Follow all procedures and deliver high-level customer service for maximum customer satisfaction.
  • Work towards set KPIs, goals, and objectives.
  • Ensure all systems are kept fully updated for each action and point of customer contact.
  • Complete any required reporting.
  • Deal with internal queries as required.

Requirements

  • Excellent telephone manner.
  • Ability to manage own workload.
  • Previous experience of Microsoft packages.
  • A 'can do' and positive attitude towards work and personal development.
  • Excellent communication skills both verbal and written.

What We Offer

  • 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days.
  • Holiday purchase scheme.
  • £500 referral scheme bonus.
  • Professional development to help you achieve your personal goals.
  • Eye care vouchers available and discounted Medicash membership.
  • Sim deals for you and your family/friends.
  • Access to discounts and savings at more than 1,200 retailers.
  • An additional day off on your birthday or if you're getting married.


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