Provisioning Support Specialist
4 weeks ago
Job Summary
We are seeking a Provisioning Support Specialist to join our team at Daisy Communications Limited. As a key member of our provisioning team, you will be responsible for managing tasks, making welcome calls, and sending confirmation emails to customers.
Key Responsibilities
- Manage tasks and ensure timely completion.
- Make welcome calls and send confirmation emails to customers.
- Accurately input order details onto all systems.
- Liaise with customers and business partners regarding order queries and amendments.
- Provide technical advice to customers and internal staff.
- Place all order types on Daisy Central and other portals.
- Coordinate jobs with end users.
- Deal with order rejections.
- Liaise with customers and business partners to resolve issues and provide regular updates.
- Raise and resolve provisioning escalations and faults.
- Check all accounts are set up and billing correctly.
- Schedule and action all tasks to completion within specified timescales.
- Follow all procedures and deliver high-level customer service for maximum customer satisfaction.
- Work towards set KPIs, goals, and objectives.
- Ensure all systems are kept fully updated for each action and point of customer contact.
- Complete any required reporting.
- Deal with internal queries as required.
Requirements
- Excellent telephone manner.
- Ability to manage own workload.
- Previous experience of Microsoft packages.
- A 'can do' and positive attitude towards work and personal development.
- Excellent communication skills both verbal and written.
What We Offer
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days.
- Holiday purchase scheme.
- £500 referral scheme bonus.
- Professional development to help you achieve your personal goals.
- Eye care vouchers available and discounted Medicash membership.
- Sim deals for you and your family/friends.
- Access to discounts and savings at more than 1,200 retailers.
- An additional day off on your birthday or if you're getting married.
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