Mobile Provisioning Coordinator

4 weeks ago


Nelson, Lancashire, United Kingdom Daisy Communications Full time

Job Title: Mobile Provisioning Coordinator

Job Summary:

We are seeking a highly organized and detail-oriented Mobile Provisioning Coordinator to join our team at Daisy Communications. As a Mobile Provisioning Coordinator, you will be responsible for managing the provisioning process for our mobile services, ensuring that all orders are accurately processed and delivered to our customers.

Key Responsibilities:

  • Order Management: Accurately input order details onto all systems, ensuring that all information is up-to-date and accurate.
  • Customer Liaison: Liaise with customers and business partners to resolve issues and provide regular updates on order status.
  • Technical Support: Provide technical advice to customers and internal staff on mobile services and provisioning.
  • Provisioning: Place all order types on Daisy Central and other portals, ensuring that all provisioning is accurate and up-to-date.
  • Escalations: Raise and resolve provisioning escalations and faults, ensuring that all issues are resolved promptly and efficiently.

Requirements:

  • Excellent Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and internal staff.
  • Organizational Skills: Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities.
  • Technical Skills: Experience with Microsoft Products (Excel, PowerPoint, Word) and previous experience working in mobile (preferred but not essential).

What We Offer:

  • Competitive Salary: £22,308.00 per annum.
  • 25 Days Holiday: Plus bank holidays, and an additional day for each year of service up to 30 days.
  • Professional Development: Opportunities for professional development to help you achieve your personal goals.


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