Customer Service Administrator

3 weeks ago

Sheffield, United Kingdom The Rank Group Full time

Company Description

The Rank Group have UK office functions located in Maidenhead (Head Office), Sheffield (Customer Solutions Hub), London (Digital) and a further office in Gibraltar which is home to our existing Rank Digital function. We are evolving as a business and are adding some exciting new brands and concepts to our venues and digital offering.

By joining an office-based or operational function with us, you’ll instantly be part of a high-performing and inclusive culture, which works closely to support our Customer-facing teams.

Job Description

We’re seeking a Support Hub Administrator who has a passion for providing excellent customer service to join our internal centralised administrative team.

You will play a pivotal role in supporting all operational needs for our Retail venues and colleagues across our business.

Our team thrive on delivering excellent service, communication, and real time answers to queries on a day-to-day basis. Each day can consist of different tasks and queries creating a varied job role, from administration of onboarding our new team members to providing finance support by way of ordering goods from our suppliers to managing these costs effectively

Qualifications

What’s needed for success – Experience & Qualifications:

As our new Support Hub Administrator, you should be proficient in using multiple applications to help support our retail teams across a multi-site business.

Experience in an administrative role is preferred, along with collaborative problem-solving skills, the confidence to challenge decisions with a positive and proactive attitude.

You should also demonstrate a keen eye for detail, excellent writing and communication skills and the ability to manage confidential information.

Be familiar with using Microsoft Office, in particular TEAMs for chat and online face to face meetings Have experience in juggling different demands, whilst demonstrating good time management and organisational skills Be future focused, positive about new approaches and actively challenges the status quo Be a people-person, build strong relationships within the team and with our internal customers, demonstrating a flexibility in your approach, listening to the needs of others, adapting to the changing environment

Main Accountabilities & Responsibilities:

The impact of your role is significant, as it directly influences the efficient running of all our Grosvenor Casinos and Mecca Bingo retail venues. Rank’s purpose is to excite and to entertain its customers, which you will help ensure our team reflects this. Your responsibilities will include but not exhaustive of:

Confident in requesting and placing orders by phone, email, or online portal, maintaining clear communication with the venues of delivery dates & times Responding quickly to venues order/supplier queries, raising any issues with suppliers, to guarantee a resolution Cost focused and accurate maintenance of the Microsoft Dynamics finance and invoice management system Ability to ask questions and investigate anomalies to ensure accurate costings, raising concerns to the relevant people when required To be able to action venue requests for all their recruitment needs, from advertising their initial job vacancy to providing and ensuring completion of all HR administrative paperwork via DocuSign Manage and update all current employees HR personnel details Maintain all team members electronic paperwork accurately. Verifying employee eligibility and right to work documentation, ensuring compliance is always met Build collaborative working relationships with the HR and payroll departments to quickly provide solutions for any HR and pay queries Collaborating and providing guidance and support on best practice to all our venues and stakeholders Looking for ways to continually improve processes within the team and for our Grosvenor and Mecca retail venues

Additional Information

40 hours per week, including weekends and public holidays

Current rolling shift patterns are between the hours of 8am - 6pm

Indicative hours – 8am to 11pm this is subject to change to suit business requirements as we operate as a 24/7 business

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself

Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us. 

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered. 

*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview. 

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