Customer Care Administrator

2 months ago


Sheffield, United Kingdom D-R Ads Full time

An amazing opportunity has arisen for a Full Time Customer Care Administrator role within our fast growing digital agency, DR Ads. We are quickly becoming the trusted expert and “go to” digital ads agency for MSK practice managers throughout the UK and our mission is to become a long term growth partner and to support our clients to build and grow their clinic diaries through the effective use of digital advertising.

We are committed to growing our business in a way that makes us **proud** and building social value along the way. We are looking for someone who is **passionate about customer service**, someone who is an excellent communicator both written and verbally.

**Responsibilities for this position include**:

- Replying to enquiries
- Scheduling meetings
- Maintaining client data and producing reports as necessary.
- Maintaining and developing client relationships based on mutual trust and respect.
- Provide a high level of customer service and setting expectations with clients.
- Over time you will become responsible for managing the entire client lifecycle including launch calls and check ins.
- Providing information for relevant products to improve results for our clients
- Collecting client feedback and passing it on to the wider team to drive constant improvement.
- A strong willingness to learn
- Excellent Spelling and grammar.
- Be computer literate
- Be an exceptional communicator
- Have high levels of attention to detail
- Take pride in going the extra mile for clients
- Proactive problem solver with the ability to think on your feet.

**Job Types**: Full-time, Permanent

**Salary**: From £21,500.00 per year

**Benefits**:

- Flexitime
- Work from home

Schedule:

- Flexitime
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Sheffield: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Why do you believe you would be a good fit for D-R Ads in this role?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in Sheffield



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