Customer service co-ordinator

1 month ago


Sheffield, United Kingdom Core Group Full time

Job Title: Customer Experience Coordinator
29 days holiday (including bank holidays)
Job Type: Temporary to Permanent
Hours: Monday to Friday working hours from 8:00 am to 4:30 pm
• Demonstrate strong organizational abilities and uphold high standards of housekeeping.
• Maintain precise data entry across various platforms including Systems, Xactware, Symbility, and other client portals.
• Serve as the primary point of contact between clients, service centres, and contractors involved in claims, ensuring accurate and timely communication.
• Assist clients in selecting materials for reinstatement works, providing valuable support throughout the process.
• Handle interim invoicing for reinstatement projects, ensuring accuracy and timeliness.
• Monitor and uphold Service Level Agreements (SLAs), promptly addressing any concerns to the Customer Experience Manager.
• Deliver exceptional customer service consistently, maintaining a courteous and professional demeanor at all times.
• Analyze and rectify financial data to ensure accurate projected margins, updating Project Management Control (PMC) weekly.
• Resolve customer inquiries promptly and escalate any complaints to the appropriate manager for swift resolution.
• Adhere to and ensure compliance with Health & Safety, Environment & Quality procedures within your local branch.
Previous experience in customer service or administration.
For more information or to apply, contact Zana at (phone number removed) or (url removed). Please include "Customer Experience Coordinator Application" in the subject line.
Join our team and be part of shaping positive customer experiences in the restoration, construction and admin industry #J-18808-Ljbffr



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