Office Administrator

1 week ago

Haywards Heath, United Kingdom Newtons Practice Full time

Job summary

Newtons Practice is looking for an accomplished office administrator to help in our patient workflow/administration team.

This is a part-time time role of 20 hours per week Monday - Friday, days/times negotiable.

Please complete application via NHS Jobs and also complete and email the application form to the Practice Manager. Previous applicants need not apply.

Main duties of the job

The role will range from that of summarising patient records, processing/coding hospital letters, completing hospital referrals using the e-referral system and arranging patient recalls for chronicdisease monitoring and medication reviews.

About us

Newtons Practice is an established, stable Partner run GP practice. We like to look after our staff and understand the importance of making Newtons a great place to work. We listen to our staff and actively encourage sharing of best practice and innovative ideas.

Job description

Job responsibilities

To join our team of experienced administrators to provide an efficient, timely and accurate administrative service to support the Clinical Team.

The role will range from that of summarising patient records, processing hospital letters, completing hospital referrals using the e-referral system and arranging patient recalls for chronic disease monitoring and medication reviews.

The work of the Admin Team is entirely patient focussed supporting the clinical team to treat our patient population.

Clinical knowledge and experience plus medical terminology is desirable for this role.

Key Functions

1. To monitor incoming patient related paperwork (Workflow) and ensure it is recorded on the clinical system within the agreed timeframe this includes clinic letters, hospital letters, discharge summaries etc

2. To flag up and forward on to relevant clinical staff, any necessary clinical needs according to protocol

3. Dealing with patient healthcare records and correspondence, uploading medical information onto the clinical database (Emis) and adding Read Coded clinical data relating to the diagnoses and medical procedures for the patient population

4. To maintain an up to date knowledge of QoF, Enhanced Services and other key clinical areas

5. To administer the chronic disease monitoring and medication review invite processes in line with QOF/IIF/Enhanced Services/CQC regulations.

6. To process Pathology Results as received from the hospital labs according to protocol forwarding results on to the appropriate clinicians as necessary

7. To liaise with the leads of immunisation, cervical smears and other specific clinical areas as appropriate

8. To provide cover for all roles within the Admin Team including Workflow, Results, Summarising, eReferrals, Private Reports etc

9. When necessary, to answer the telephone in a professional manner and deal appropriately with the call, taking messages where relevant

10. Summarising - to check through the paper notes and record on the clinical system, according to protocol to ascertain key clinical information, allergies, diagnosis, treatments, medications, etc

11. Dealing with Enquiries - dealing with incoming & outgoing enquiries from other teams, staff, patients or other health professionals as appropriate

12. Security - maintain the security of the premises, keys, fobs, computers, other equipment and property according to protocol

13. Accidents & Emergencies - report accidents and incidents on surgery premises to the Practice Manager, ensuring appropriate Incident Forms are completed by the relevant staff. Report any failures or procedures not followed correctly

14. Offer flexible working hours between 8am and (Mon-Fri) to cover staff absences / meet work deadlines / attend meetings or training courses

15. To undertake training as appropriate

16. To attend practice meetings as appropriate

17. General office duties within the Clinical Support Team as appropriate

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patient needs Effectively manage own time, workload and resources

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

The post-holder will:

Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate

This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners or the Practice Manager.

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths - or equivalent Excellent IT and keyboard skills Proficient in the use of Microsoft Word, Excel and Outlook

Desirable

Good knowledge of Medical Terminology

Experience

Essential

Experience of working as an office administrator

Desirable

Experience of working in a clinical support role within a GP Surgery, Hospital or Healthcare setting. Experience of working with clinical software systems. Experience of read coding or summarising medical records

  • HR Administrator

    1 week ago

    Haywards Heath, West Sussex, United Kingdom Office Angels Full time

    JOB ROLE:HR Administrator - Immediate StartJOB TYPE:TempHOURS:Full Time Monday - Friday 9am - 5pmSALARY:£11 - £13 p/h (Dependant on Experience)DURATION: - 6 Months initiallyLOCATION:Haywards Heath with hybrid working availableDUTIES INCLUDE: Admin support for the HR team Maintaining HR related documents Transferring confidential employment data into new...

  • Administrator

    2 weeks ago

    Haywards Heath, United Kingdom Aj office supplies ltd Full time

    Reporting to a Team Leader, you will provide a customer focused and efficient administrative service, prioritising your daily tasks in accordance with team requirements and service objectives. You will be responsible for delivering a range of administrative tasks to a high standard of quality within agreed timescales. These are likely to include tasks such...

  • HR Administrator

    2 months ago

    Haywards Heath, United Kingdom Office Angels Full time

    **JOB ROLE**:HR Administrator - Immediate Start **JOB TYPE**:Temp **HOURS**:Full Time Monday - Friday 9am - 5pm **SALARY**:£11 - £13 p/h (Dependant on Experience) **DURATION**: 3 - 6 Months initially **LOCATION**:Haywards Heath with hybrid working available **DUTIES INCLUDE**: - Admin support for the HR team - Maintaining HR related documents -...

  • Customer Service Administrator

    3 weeks ago

    Haywards Heath, United Kingdom Office Angels Full time

    JOB TITLE: Invoice Administrator LOCATION: Haywards Heath HOURS: 9.00am - 5.00pm, Monday to Friday **strictly in the office** STARTING SALARY: £21,000 - £24,000 p/a (depending on experience) BENEFITS: Healthcare, Pension contribution, Additional annual leave, Fully stocked kitchen facilities CULTURE: Well established company, with a friendly, social...

  • HR Administrator Charity

    3 weeks ago

    Haywards Heath, United Kingdom Office Angels Full time

    **JOB ROLE**:HR Administrator Charity - Immediate Start **JOB TYPE**:Temp **HOURS**:Full Time Monday - Friday 9am - 5pm **SALARY**:£11 - £13 p/h (Dependant on Experience) **DURATION**: 3 - 6 Months initially **LOCATION**:Remote within the UK or hybrid available if local to Haywards Heath, Sussex **DUTIES INCLUDE**: - Admin support for the HR team -...

  • Office Administrator

    1 month ago

    Haywards Heath, United Kingdom First Recruitment Services Limited Full time

    Office / Operations Administrator Full time permanent role - office based Mon-Fri 0800-1700 Haywards Heath - close to town centre area - near station and local parking **Salary**: £24000-£26000 plus very good company benefits We are really pleased to be assisting our professional, reputable and friendly client as they seek to recruit an office /...

  • Office Administrator

    3 weeks ago

    Haywards Heath, United Kingdom First Recruitment Services Limited Full time

    Office / Operations Administrator Full time permanent role - office based Mon-Fri 0800-1700 Haywards Heath - close to town centre area - near station and local parking **Salary**: £23000-£24000 plus very good company benefits We are really pleased to be assisting our professional, reputable and friendly client as they seek to recruit an office /...

  • Office Administrator

    3 weeks ago

    Haywards Heath, United Kingdom First Recruitment Services Full time

    **Position: Office Administrator**: - **Salary: £23,000 - £24,000 per annum plus very good company benefits.**: - **Location: Haywards Heath, West Sussex**: - **Hours: Monday - Friday - 08:00 - 17:00, office based**: - **Close to town centre area, near station and local parking.** We are really pleased to be assisting our professional, reputable and...

  • Office Administrator

    2 weeks ago

    Haywards Heath, United Kingdom Lenmark Construction Ltd Full time

    **Full Job Description** Lenmark have been growing steadily & are delighted to be expanding our strong, energetic office team. We are searching for a highly motivated, energetic Construction Administrator, who will become an integral part of the organisation, taking advantage of great training and company benefits. **The role**: As construction...

  • Office Administrator

    6 days ago

    Haywards Heath, United Kingdom My Choice Children's Homes Full time

    My Choice Children's Homes are nurturing homes for looked after children. The homes are located throughout Sussex and Surrey, with our school also located in Sussex. Our homes provide a comfortable, medium to long-term, nurturing environment for children and young people to begin to work towards their future and independence, or to return home or...

  • Office Administrator

    4 weeks ago

    Haywards Heath, United Kingdom West Sussex County Council - Schools Full time

    Salary- SLT C3 £20,812 fte (actual starting salary £13,677.08)- Location- Warden Park Primary Academy- Address- Warden Park Primary Academy, New England Road, Haywards Heath, West Sussex, RH16 3JS- WebsiteTelephone No- 01444 451264- Required From- September 2023- Contract- Permanent, Part-time, Term-time - 29 hours per week**Job advertisement**: - OFFICE...

  • Office Administrator/pa

    3 weeks ago

    Haywards Heath, United Kingdom Digivolve Full time

    Job title: Office Administrator/PA Reporting to: CEO Status: Part time, permanent, school hours or full days Location: Office based (Haywards Heath) **Salary**: £12per hour Start date: ASAP Purpose of Job: To act as first point of contact for all clients to the Accountancy practice. You will report directly to the CEO and act as their support. You...

  • Receptionist/office Administrator

    1 week ago

    Haywards Heath, West Sussex, United Kingdom Pro Talent Full time

    ProTalent are currently working with a successful, multi sited accountancy practice, looking to recruit a Receptionist/Office Administrator for their Haywards Heath office.The firm: Fastest growing accountancy practice in Sussex Impressive and varied clients Offer a full range of accounting and business advisory services Forward thinkingThe Role General day...

  • Sales Office Administrator

    3 weeks ago

    Haywards Heath, United Kingdom First Recruitment Services Limited Full time

    Sales Office Administrator Permanent full time role - **office based** Mon - Fri 0830-1700 Haywards Heath area - Due to rural office location it is essential to be a driver and have your own vehicle - plenty of free parking on site **Salary**: £25000 per year plus good company benefits. We are very pleased to be assisting our established and reputable...

  • HR and Office Administrator

    4 weeks ago

    Haywards Heath, United Kingdom Medserv Full time

    **About Medserv**: Medserv is an Irish company that was established in 2005 and has rapidly grown as the largest registered company specialising in Medical billing in Ireland and the UK. Our clients include many of the top hospital consultants/consultant groups, including surgeons. physicians, anaesthetists, radiologists, and pathologists from all major...

  • HR and Office Administrator

    6 days ago

    Haywards Heath, United Kingdom Medserv Full time

    **About Medserv**: Medserv is an Irish company that was established in 2005 and has rapidly grown as the largest registered company specialising in Medical billing in Ireland and the UK. Our clients include many of the top hospital consultants/consultant groups, including surgeons. physicians, anaesthetists, radiologists, and pathologists from all major...

  • Office Administrator

    1 month ago

    Haywards Heath, United Kingdom First Recruitment Services Limited Full time

    Office Administrator Full time permanent role - 4 days office, 1 day work from home once training period completed Hours, week one 0800-1700 Mon-Fri and then week two 0845-1700 Mon-Fri, then back to week one. Haywards Heath area. Office based in a beautiful rural location around 5 miles north of Haywards Heath. Due to workplace location, you will need to...

  • Sales Office Administrator

    1 week ago

    Haywards Heath, West Sussex, United Kingdom First Recruitment Services Limited Full time

    Sales Office AdministratorPermanent full time role - office basedMon - Fri Haywards Heath area - Due to rural office location it is essential to be a driver and have your own vehicle - plenty of free parking on siteSalary: £25000 per year plus good company benefits.We are very pleased to be assisting our established and reputable client as they seek to...

  • Invoicing Coordinator

    3 weeks ago

    Haywards Heath, United Kingdom Office Angels Full time

    JOB TITLE: Invoicing Coordinator LOCATION: Haywards Heath HOURS: 9.00am - 5.00pm, Monday to Friday **in the office** STARTING SALARY: £21,000 - £24,000 p/a (depending on experience) BENEFITS: Healthcare, Pension contribution, Additional annual leave, Fully stocked kitchen facilities CULTURE: Well established company, with a friendly, social and...

  • Office Administrator

    4 weeks ago

    Haywards Heath, United Kingdom Serco Plc Full time

    **Working Hours**: Monday - Friday 8am - 5pm **Salary**: £23,000 Serco’s Environmental Services provide a complete waste and recycling service on behalf of the residents and community in North Norfolk. With a professional, dedicated and friendly team of Refuse and Recycling and Street Cleansing staff, we ensure that streets, homes and businesses are kept...