Call Centre Manager

3 weeks ago

Market Harborough, United Kingdom Leads.io Full time

We are Leads.io — the world’s #1 tech-driven lead generation agency. With a determination to become an ever-better growth catalyst for our clients, we are on the lookout for fresh faces to join our team Do you have what it takes to join Leads.io? 

Key responsibilities:

Leads.io is on the search for a Call Centre Manager to complement our dynamic work environment. In this role, you will be expected to lead our dynamic team in a high-growth lead-generation business. The Call Centre Manager will be responsible for overseeing daily operations, driving performance, and implementing strategies to optimise results. The ideal candidate will have a strong background in call centre management, a passion for motivating teams, and a proven track record of delivering targets and making data based decisions.

Other responsibilities are:

  • Oversee day-to-day call centre operations, ensuring targets, KPIs, SLAs, and productivity goals are consistently met.
  • Lead, mentor, and manage a team of agents through coaching, performance management, and fostering a results-oriented culture.
  • Develop and optimise contact strategies to improve conversion rates, lead quality, and overall performance.
  • Implement and monitor scripts, processes, and quality assurance measures to maximise efficiency and service standards.
  • Analyse key metrics and use data-driven insights to identify problems, create solutions, and optimise operations.
  • Manage resource planning, allocation, and external agency relationships to align with business demands.
  • Collaborate across departments to set aligned goals, drive business growth, and enhance operational processes.
  • Present regular performance reports, key initiatives, and improvement areas, ensuring continuous growth and efficiency.

About Leads.io

Leads.io is your technology-driven partner in effective lead generation. As a global team spread out across eleven offices in nine countries, our mission is to provide empowering business solutions on a global scale. By delivering high-quality leads through diverse channels such as Facebook, Instagram, TikTok, display, native, paid search and organic, Leads.io aims to elevate our clients' ventures to new heights of success.

As a team of result-oriented experts in marketing, technology, strategy, and content, we remain committed to excelling at our craft with every step we take. We think big, act fast, and confidently pave the way for the future. Through a dedication to personal excellence, teamwork, and accountability, Leads.io fosters an environment in which you can shape your path to success whilst engaged in a dynamic and successful company environment.

Requirements

Your qualifications

  • Proven experience as a Call Centre Manager in lead generation or sales-driven environments.
  • Strong leadership skills with experience in performance management and team motivation.
  • Excellent knowledge of call centre technology, CRM systems, and performance tracking tools.
  • Data-driven mindset with strong analytical and reporting abilities.
  • Ability to develop and implement operational strategies that drive results.
  • Strong communication, interpersonal, and problem-solving skills.
  • Ability to excel in a fast-paced, target-driven environment.

As Leads.io, we take great pride in our diversity and inclusivity as a hallmark of our success. For this reason, we ensure that all candidates from all backgrounds will receive fair consideration irrespective of their race, gender, faith, religion, or disability. We invite all qualified and motivated individuals to take a chance at joining our team If you have any questions, feel free to reach out to HR@leads.io.

Benefits

What’s in it for you?

  • 25 holidays per year
  • Hybrid working
  • An open and inclusive culture that fosters personal growth and initiative
  • Knowledge sessions hosted by internal and external experts
  • Health insurance
  • Provided equipment (Macbook, mouse/keyboard)
  • Access to mental health support through OpenUp is offered anonymously and without cost

Excited? Wait until you see our cultural values

✨ Trust – At Leads.io, we emphasize accountability and transparency, setting the foundation for genuine partnerships.

✨ Own it – Ownership entails having pride in both your work and yourself. We each aim to take a personal initiative in improving our business, so being the best version of yourself is the best-case scenario for us.

✨ Grow smart – Our vision is to become a global frontrunner in lead generation. We are committed to continually scaling our business whilst also growing as individuals in the process.

✨ Thrive as a team – We believe that teamwork is a key ingredient to obtaining outstanding results. While holding personal work ethics in high regard, we also encourage a working environment that is both social and more enjoyable through teamwork.

Our recruitment process is designed to ensure the best fit. It comprises a phone meeting to discuss qualifications, followed by two interviews for skills and cultural alignment. If successful, we will extend a formal offer. Upon acceptance, you'll embark on your exciting journey with Leads.io. 

Ready for your new challenge? Apply now, and we will be in touch with you soon

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