Support Assistant

5 days ago

City of Westminster, United Kingdom Riverside Full time

Job Title: Support Assistant
Contract Type: Permanent 
Salary: £24,627 per annum plus £4000 London living allowance per annum
Working Hours:  37.5 hours per week
Working Pattern: Monday to Sunday, mix of early, middle, late shifts
Location: Pimlico Pathway Cluster, Westminster

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Support Assistant

You will be key in the day-to-day running of one of our supported housing services. We don’t run care homes, so there’s no need to provide personal care. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers.

Working with people who have a range of needs, you could be doing any number of things. From supporting customers in conversations with calls from their GP, Social Services, or Benefits teams – to dealing with the emergency services including the Police and Ambulance, when the need arises.

You’ll log all incidents to make sure we have an accurate record of events. And when a customer leaves, you will clean and prepare their room, ready for the next occupant.

About you

We are looking for someone with:

Experience of working with people in a customer facing environment An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

Competitive pay & generous pension  28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits

Diversity and Inclusion at Riverside:  

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. 

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by: 

Assisting in the planning and delivery of a range of personalised support and move-on plans Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk Inspiring and motivating customers to meet agreed outcomes and develop life skills Assisting customers with day-to-day support and tenancy-related matters Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them Signposting customers to appropriate external support services, such as food banks and other community resources Supporting customers to be ‘tenancy ready’, enabling successful move on Supporting customers to be financially independent through budgeting plans and maximising income Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals  Empowering customers to move towards self-management of their medication by following Riverside’s medication procedure Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform Assisting in the promotion of customer involvement and consultation Assisting with the delivery of a range of group work sessions

Deliver a support service:

Support the delivery of the referral process for new customers Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns Clean and prepare customer rooms as appropriate Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service Ensure customer safety by following local safeguarding procedures, recognizing and acting on any risks and escalating appropriately Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers Carry out day-to-day administration and operational duties Maintaining and updating financial administration systems including rent accounts, invoices, petty cash and banking Assist in collating and submitting information returns on funding, health & safety and performance Act as point of contact on the phone, reception and deal with a range of enquiries

Other Information

You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours Use the Lone Worker system as and when necessary Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework . health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc Deliver your role in line with Riverside company values – “Our Riverside Way” Participate in team meetings, attend regular supervisions and reflecting practice sessions. Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely From time to time, you may be required to undertake additional duties and responsibilities in consultation with your Line Manager

Person Specification

Essential

Experience of working with vulnerable client groups Experience of delivering structured support in either housing or social care To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required

  • Education Support Professional

    3 weeks ago

    City of Westminster, Greater London, United Kingdom Classroom Support Full time

    Job Title: Teaching AssistantAbout Us: At Classroom Support, we strive to create inclusive and engaging classroom environments. We are seeking a dedicated and enthusiastic Teaching Assistant to support our team.Responsibilities:Assist teachers in implementing behavior management strategies to support students with diverse learning needsProvide one-on-one and...

  • Enhanced Support Specialist

    3 weeks ago

    City of Westminster, Greater London, United Kingdom Look Ahead Care And Support Full time

    We are seeking an Enhanced Support Worker to join our Mental Health service in Westminster. This is a great opportunity for someone who wants to make a difference in the lives of vulnerable people.About the RoleAs an Enhanced Support Worker, you will be enabling people to manage their tenancies and move towards greater independence within the community. You...

  • Learning Support Assistant

    4 weeks ago

    City of Westminster, Greater London, United Kingdom GSL Education Full time

    About the role:We are seeking a dedicated and compassionate Learning Support Assistant to join our client school in Westminster, London. As a Learning Support Assistant, you will play a vital role in ensuring students receive the best possible educational experience.Key responsibilities:Support teachers in the classroom, providing individualized assistance...

  • Academic Support Assistant

    3 weeks ago

    City of Westminster, Greater London, United Kingdom TLTP Education Full time

    SEN Teaching Assistant Role OverviewSupporting a Child in a Primary School SettingThis role involves working one-to-one with a child in a primary school (Year reception) to provide support and assistance throughout their lessons and daily activities.You will be working within a warm and welcoming school community in Westminster (W1H postcode), easily...

  • Education Support Assistant

    1 month ago

    City of Westminster, United Kingdom Tradewind Recruitment Full time

    Role Overview:Tradewind Recruitment is seeking a dedicated and enthusiastic Graduate Teaching Assistant to join a dynamic secondary school in Westminster. As a Graduate Teaching Assistant, you will play a vital role in supporting the teaching team and contributing to the academic success of students.Key Responsibilities:Work closely with teachers to develop...

  • Learning Support Assistant

    1 day ago

    City of Westminster, United Kingdom Tradewind Recruitment Full time

    Experienced Learning Support Assistant - Start in November 2024 in Westminster Location: Westminster, London Start Date: November 2024 Salary: £85 - £100 per day, based on experience Contract Type: Full-Time Are you an experienced Learning Support Assistant (LSA) looking to make a meaningful impact? A welcoming secondary school in Westminster is seeking...

  • Learning Support Assistant

    4 weeks ago

    City of Westminster, United Kingdom CV-Library Full time

    Experienced Learning Support Assistant - Start in November 2024 in Westminster Location: Westminster, London Start Date: November 2024 Salary: £85 - £100 per day, based on experience Contract Type: Full-Time Are you an experienced Learning Support Assistant (LSA) looking to make a meaningful impact? A welcoming secondary school in Westminster...

  • SEN Support Assistant

    16 hours ago

    City of Westminster, Greater London, United Kingdom Protocol Education Full time

    About the RoleWe are seeking an enthusiastic and motivated individual to join our team as a Teaching Assistant for SEN pupils in Westminster. As a SEN Teaching Assistant, you will have the opportunity to gain valuable experience and knowledge while supporting individual pupils in their studies.Your primary responsibility will be to assist teachers and other...

  • Care and Support Assistant

    1 week ago

    City of Westminster, Greater London, United Kingdom Anchor Hanover Full time

    About the RoleWe are seeking a compassionate and energetic individual to join our team as a Care Assistant at Norton House in Westminster. As an accredited Living Wage Foundation Employer, we are committed to providing a real living wage to all our colleagues.As a Care Assistant, you will play a vital role in providing dignified personal care, assisting...

  • SEMH Learning Support Assistant

    3 weeks ago

    City of Westminster, United Kingdom CV-Library Full time

    SEMH Learning Support Assistant A friendly and diverse Secondary School in Westminster is searching for a SEMH Learning Support Assistant to join their friendly, supportive, and successful team. This role will begin ASAP, supporting pupils across KS3, KS4 and KS5 with students requiring additional support due to various SEND/SEMH needs. The ideal candidate...

  • SEMH Learning Support Assistant

    1 day ago

    City of Westminster, United Kingdom EdEx Full time

    SEMH Learning Support Assistant A friendly and diverse Secondary School in Westminster is searching for a SEMH Learning Support Assistant to join their friendly, supportive, and successful team. This role will begin ASAP, supporting pupils across KS3, KS4 and KS5 with students requiring additional support due to various SEND/SEMH needs. The ideal candidate...

  • Support Worker

    1 day ago

    City of Edinburgh, United Kingdom Bespoke Support Full time

    PLEASE NOTE WE CAN NOT OFFER VISA SPONSORSHIP AT THIS TIMEWe are recruiting a team of Support Workers to join our team at Bespoke Support in Dumfries.Looking for a local job in a friendly and supportive environment?As a Support Worker you will provide support to people in their own homes, assisting them to remain independent.We are looking for people who are...

  • Support Worker

    1 week ago

    City of Westminster, Greater London, United Kingdom Look Ahead Care Support and Housing Full time

    We are seeking a highly motivated and compassionate Support Worker to join our Mental Health service in Westminster. This role offers a unique opportunity to make a positive impact on the lives of vulnerable individuals and contribute to a dynamic team of professionals.Key Responsibilities:Conduct initial and ongoing assessments of client needs and develop...

  • Mental Health Support Professional

    3 weeks ago

    City of Westminster, Greater London, United Kingdom Look Ahead Care Support and Housing Full time

    Job Title: Mental Health Support ProfessionalAbout the Role: We are seeking a compassionate and resilient Mental Health Support Professional to join our team in Westminster. Key Responsibilities:Undertake initial and continuous assessment of needs and potential risksCreate support/action plans to provide appropriate servicesSupport customers with domestic...

  • Educational Assistant

    1 month ago

    City of Westminster, Greater London, United Kingdom beBee Professionals Full time £20,000 - £25,000

    beBee Professionals in City of Westminster is seeking a Learning Support Assistant to join our team. As a Learning Support Assistant, you will work closely with teachers to support students with special educational needs, providing individualized support and accommodations to ensure each student's success.Key Responsibilities:Collaborate with teachers to...

  • Mental Health Specialist Support Worker

    2 weeks ago

    City of Westminster, Greater London, United Kingdom Look Ahead Care Support and Housing Full time

    We are seeking a dedicated and compassionate Mental Health Specialist Support Worker to join our team at Look Ahead Care Support and Housing in Westminster.As a key member of our team, you will play a vital role in enabling vulnerable individuals to manage their tenancies and achieve greater independence within the community.The successful candidate will...

  • Practical Assistant

    5 months ago

    Westminster, United Kingdom First Class Support Full time

    First Class Support provides academic support to students of all ages and abilities. We pride ourselves on only employing first class support workers that are passionate about making a difference to the lives of people studying higher education courses across the UK. **We are recruiting for a Practical Assistant to support a student visiting London 27th &...

  • Enhanced Support Worker

    4 weeks ago

    City of Westminster, Greater London, United Kingdom Look Ahead Care Support and Housing Full time

    About the RoleLook Ahead Care Support and Housing are seeking a compassionate and resilient Enhanced Support Worker to join our Mental Health service in Westminster.This is a challenging yet rewarding role that requires the right values and a kind approach to supporting vulnerable individuals.Key ResponsibilitiesUndertake initial and continuous assessment of...

  • Mental Health Support Specialist

    4 weeks ago

    City of Westminster, Greater London, United Kingdom Look Ahead Care Support and Housing Full time

    We're looking for a skilled Mental Health Worker to join our team at Look Ahead Care Support and Housing. As a Mental Health Worker, you will be enabling vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community.The working pattern for this role includes a 5-week...

  • Special Needs Assistant

    1 week ago

    City of Westminster, Greater London, United Kingdom GSL Education Full time

    Job Title: Autism Support Assistant (SEN)GSL Education is seeking a dedicated and compassionate Autism Support Assistant (SEN) to join our team in Westminster.As an Autism Support Assistant (SEN), you will play a vital role in supporting students with autism, helping them to reach their full potential.Support the class teacher in delivering tailored...